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February 2024 by Karin W.
I have ALWAYS loved Costco... now more than ever. A wonderful manager, Susan helped me with a major problem! She took the time to really listen and then found a solution! I am so very grateful for her.
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February 2024 by Zoheir S.
After 8 years Shopping almost weekly at Costco.I ended up having this bad experience on tire department. This happened Sunday 3rd , February 2024. I brought my car for a flat tire after 38k milles . 4 tires were replaced in 2021. After 20mins Jach left me a message that my tires are very bad and they need to be replaced and the warranty doesn't cover them because a note in a previous tire replacement on 2021. He didn't even ask me if I got whatever was recommended to fixe on my car since 2021. I told him I didn't bring my car asking you a free tires. I need just the flat tire fixe . Than he flip flap telling me he is not going to fixe it because one nut missing on an each tire. So . If I said yes I will pay for the tires as he offered YES HE WILL WORK ON IT . But fixing the flat tire NO . His manager came telling me my tires are bad and I think he doesn't even know how he can tell the tires are bad. See pictures . COULD YOU BELIEVE AT COSTCO ST CHARLES ILLINOIS. They asked me to drive my car with a flat tire (front right) to my house 10milkes . . To remove my tire and bring it back in order to get it fixed. I have to do it unfortunately because I needed my car but goodbye Costco. Scammers.
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December 2023 by Jay M.
I've been going to the St Charles Costco for 9 years after shopping at the Niles store for many years before moving. I'd say 4-5 years back I started experiencing horrible and rude behavior from employees of the this location. I contacted the store mgr (after first going thru corporate) after a cashier threw around $300 of grocery product down to the end of the register. She then went on to promote that incredibly ignorant person....and I get to see her every week when I shop. I'm noticing they hire a large amount of folks long in the tooth. Incredibly unhappy day after day. And they expect you to get a taste of their world of misery. An older balding gentleman told me at the exit door in a very nasty and bitchy fashion, "I'm just a miserable old man working here", as he checked out my product to receipt. I'm often there for a few items while between jobs and am in and out. Another older lady that works the registers every day started scolding me in front of employees about the number of tomatoes in the tray I bought. Customers sort threw this stuff when they shop. They move product around. It is not in any way sealed. I just grabbed a tray/box for my wife. And I get yelled at in front of the store at the registers for there being the wrong count. The worst dinosaurs are generally working the front entrance/exit. So you get to experience the constipation when you come in and when you leave. The Monday before Thanksgiving, two very old ladies where opening the door to enter the returns are. A tall very frail red head lady told me all I could go to was the counter and the tire department. I started in. The other squat grey haired lady immediately barked at me. That then led to a back and forth argument situation where she got all territorial. These are a few. I have many more. People that work in the aisles and departments are much more customer friendly. The front end and the registers are loaded with ignorant jerks. Seem to be on a power trip and enjoy flexing.....especially with an audience. Store policy is not understood by every person in the front end the same way. I've once already contacted corporate for one situation and it was handled very bad. I'm not doing that legwork again. And I'm not shopping there weekly any more. Too many other options close by (about 6) that don't have the negative start and finish to a shopping experience. And I'm spending less now. A high volume store but cannot make the effort to train and audit its own employees. The inmates run the asylum. And per usual, the bad element always outshines the good. From what I've experienced about a dozen times over the last few years, I think the Costco I liked is in the past.
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November 2023 by Brooke M.
The lady at the register was extremely rude and unhelpful. I'm going to try to convince my mom to cancel her membership. I always hate coming into this location, one thing I can always count on at Costco is for them to be stuck up and Karen's. I wish I got the name of whoever is was who "helped" me, they had awful attitudes and they seems to enjoy ruining my day.
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November 2023 by Maddie M.
easy to find everything i needed, but my mother sent me to buy groceries and they didn't allow me to buy despite having my moms membership on hand. bad service and bad attitudes from the workers
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August 2023 by Michelle L.
Costco lines have 2 people. One to ring items, and one to unload and load the cart. I'm SO TIRED of unloading my whole cart so the extra employee can stand and watch me and my children do his job. So I finally decided I am no longer unloading my cart. I have a 3 week old, other children and I'm dropping no less than $600 thanks to inflation with each shopping trip. The cart guy was so annoyed that I pushed my cart to be unloaded that he SLAMMED the divider bar down behind the person's items in front of me...then proceeded to unload my cart. No one wants to work anymore!! Costco isn't paying me to unload my cart - instead, I'm paying my paycheck to feed my family and support your job. So stop with the attitude, extra guy.
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June 2023 by Frank Louis C.
Thank you Ryan at Costco in St. Charles, Il for taking the time to search for the Green works electric self propelled law mower that Costco just removed from their website. Ryan took the time to search for the no longer listed item at numerous other Costco stores. Appreciate the effots. Also, thank you Isabella in the Vison department for adjusting my eyglass frame. I did not get the lawmower, but at least my eyeglass frames was adjusted.
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June 2023 by Susan Z.
Every time I go in there lately there are dogs in the store! They are not service animals and nobody questions them. It's disgusting that I have to put my food in a cart that a dogs ass has been sitting on! Last time someone had TWO large golden retrievers on leashes. They were not in any way shape or form service animals! Isn't this against some health code violations?! I am severely allergic and won't be renewing my membership!
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March 2023 by Joni M.
What can I say about Costco. It's the best. Outside of not being able to count on certain things being stocked, for the money it's a great value. Most of the workers are very pleasant also. If you're going, plan to leave about $200 lighter.
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October 2022 by Jennifer L.
I ordered pizzas during the week for a weekend pickup. When I got there the gentleman Calvin told me that they called me earlier to confirm my pizza order and unfortunately I didn't answer so they gave one of my pizzas away. He told me it would be a quick five minutes. Calvin was super nice and accommodating. He gave me a free Churro for the inconvenience. I've worked in customer service for ten years and I've never gotten such great customer service before. The free Churro isn't the reason I'm writing this review, it is the exceptional customer service I got from Calvin at the end of his Saturday shift and his friendly personality that made up for it. Calvin is a great employee and definitely deserves a raise.
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January 2022 by Frank C.
Thank you, Mike, in computers. I went there two weeks ago to purchase a new all in one computer. My old one, a DELL Inspiron stopped working after 37 months. I am a United States Attorney for a governmental agency, and I use my computer for work all day long five days a week to work remotely. Mike took time to ask me questions and explain to me that the HP All in one with the AMD Radeon processor and the AMD Ryzen processor would be fine for what I do. I purchased the HP all in one desktop for $699.99 and it is working out fine. This is the fourth computer I have purchased from Costco. I also purchased a HP DESK JET 4158 e from Costco online at the same time.
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December 2021 by Benjamin C.
I made an appointment two weeks in advance for tires and rearranged my schedule to have them installed. The night before I received a call from Costco saying they old received two of the tires. I wouldn't trust someone that can't count the tires on a car to install them. This was a mistake I will never make again.
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November 2021 by Al C.
Likes: Unique and extremely tasty prepared food dishes; bakery items, etc. House branded food items are very good.
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August 2021 by Steve C.
It is a well-run business, with polite and reasonably helpful employees. The membership has been worthwhile even for a family of only three. The Kirkland products are of high quality for the price, and there also are many other unusual and desirable products that you will find nowhere else. The clothing section has many fine bargains, particularly in outerwear and jeans. It is a pleasant place to shop.
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May 2021 by Noemi A.
I've been a Costco member since 2017. I've visited all 4 locations near me home. But this is the closest to me. Management/Employees are very attentive and polite. I've had only good customer service experiences. I've purchase all things from glasses to gas and tires. The return policy is great! Throughout the pandemic they have had all the covid precautions in place. Which I am thankful for.
