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September 2022 by Rebecca A.
As three stars indicates, it's A OK in my book. It's newer and nicer than the old ancient Walmart on the west side of town by the Target. Since we've been driving up and down 5th and 6th street for three weeks from the house to the hospital, this Walmart is convenient for us to use. Walmart is a good choice when you need soap and toothpaste and a rotisserie chicken and milk! I have friends that refuse to check out themselves so they would not like this store. I think I might have seen one lane open with a live employee scanning items. I used the self checkout and needed cash back which the option appeared for me to do so. Then as I stood anticipating the money to be dispensed it didn't and a warning appeared on the screen. I had to wait for the employee in our section of self check out machines to finish helping another customer. She had to put in a code and it printed another receipt for me to take to customer service to collect my money. I thought to myself: this is going to take forever!!! But to my surprise there was five employees behind the counter talking to each other and no customers in line. I guess this is where they hangout instead of working a register at checkout!! Anyway, one of them went and got my cash from a side room and I was on my way with my cash back and groceries.
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July 2022 by Beth C.
Worst customer service ever- twice now they have 'had a glitch' with pickup orders- they said the order was delayed, couldn't get my groceries until the next day. Then they said my order was ready for pickup, I drive in, wait an extremely long time to eventually be told they don't actually have my order and can't fill it, but I can go online and reorder it again. They never cancelled the original order that they didn't deliver, so now I have a hold on my credit card that never went away until I called customer service to ask what was going on. This has happened twice! Both times, employees have acted like they could care less, both at the store and on the phone. I will never shop at this store again.
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March 2022 by Ike I.
This is the good Walmart. Friendly helpful staff at the self-checkout that actually look at you because they are not looking at their phones.
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October 2021 by Trevor J.
This place is poorly stocked. Every time I've had to go here, half of their shelves are empty. Also, someone needs to teach the customers not to just stand in the middle of the aisles. Move your butts out of the way. I'm obviously in a hurry if I end up in Walmart instead of Meijer. So, I don't have time to stand around while you talk to you friends that you haven't seen in a month in the middle of the chip aisle.
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October 2021 by Kelli S.
Auto service department is an absolute joke!! They started my oil change at 11:55am, then at 12:00pm, a whole 5 minutes later they said they were finished. I waited in line for 20 minutes to pay for alleged oil change. I seen the man drive my car out of the garage and he hit the brakes pretty hard when he parked it. As I was pulling away I seen the man that drove my car out of the garage walking across the parking lot, I asked if he was the one that did the oil change on my car and he said he didn't know. WHAT??? HOW DO TOU NOT KNOW IF YOU DID THE OIL CHANGE ON THE CAR YOU DROVE OUT OF THE GARAGE??!! I called Valvoline, and Master Lube to ask if a full oil change could be properly completed on 5 minutes; they said not likely. It takes at least 8 minutes to drain oil completely and change filter. So really Walmart, what the f*** I pay for??? Never ever again will your shade tree wannabe clowns touch my car!!!
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August 2021 by James R.
Took 17 minutes to check out the 3 people in front of me. Place is a joke, you're better off valuing your time and a place that values decent employees that want to work.
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May 2021 by Jennifer L.
I pay for the delivery service. I even will pay for express. Now no one answers the phone, not even for their own company (I was on hold with their help services for well over 25 minutes and no one answered for them). My express time came and went. I called no answer. Got a hold of help services, got help the FIRST time. They were going out to grab my order right then. 2 hours later- still no delivery. Called again- NO ONE is answerMing for their own company. Walmart may have low prices, but they suck on everything else. You have to shop and check yourself out because they only open 2 lanes at MOST! I would rather pay more and get WAY better service!!
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April 2021 by Justin C.
Scheduled tire appointment paid in full, only to arrive and be told "it was cancelled you should have been notified by email" I received said email as I walked out of the store. Wont be returning to this location!
