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January 2024 by Wendell Ore
I’m an animal emergency technician and I had a really bad back injury from work on Friday. I really needed my pain meds but when I got to the pharmacy it was soo slammed. Like literally 20 people in line. And some people weren’t being super nice to the staff. They were rushing around like crazy to help everyone. Just wanted to applaud the workers that were there and their efforts to help everyone. You deserve medals! I was able to get my meds and relief that night because of how hard y’all worked. Thank you so so much for all you do.
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January 2024 by Helen Brewster
Visiting Springfield, my husband got sick and 911 took him to ER at Memorial where he was treated and given a prescription. We chose Walgreens because we've used them at home in WI and they have our information. They would not fill the prescription because some #s on the insurance card were smudged!!! Took over an hour, too. CVS was very helpful and professional. Walgreens was lazy and unprofessional. My husband now does not even want to go back to Walgeens Wisconsin!
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January 2024 by Bryson Mead
Can we all please boycott Walgreens pharmacy until they are forced to shut it down please? They’re rude, they don’t give a damn, they’re extremely slow, they will condescend when they’re wrong (which is every single instance) and all of the employees have a superiority complex.
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November 2023 by S. Alejandro Zayas
>be me>call automated line at 7am to get refill>"ready by 9am!" says the friendly robot>work.exe all day>arrive and get stuck in a line of cars>35_minute_wait.exe>get to window at 7:30pm>"sup /b/ gimme drugs.">souldead tech at window>"come back in an hour anon.">repeat line of cars wait, longer now>get to window at 8:30pm>"sup /b/ gimme drugs.">souldead tech at window>"come back in an hour anon.">nope.avi>sit in parking lot to wait until 9:30pm>watch homeless dude yell at street light>11/10 experience, get this man more PCP>listen to Gulag Archipelago on Audible>remember my favorite joke>"You know George Michael?">*pause for reply*>"Know when he died?">*pause for reply*>"December 25th, 2016.">*dramatic pause*>"It was his...">*dramatic-er pause*>"... Last Christmas.">"lol">1/5 stars, will likely waste 2.5 hours of my life trying to get meds again
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October 2023 by Travis hasanopinion
This store has more employees and longer hours than any other store in town, but yet consistently terrible service. Every single time they say scripts will be ready they lie and have excuses for why it isn't ready after texting you otherwise. I'm supposed to believe that there's computer errors every single time I go to get my scripts that they stated would be ready?!?! Unprofessional as always.
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October 2023 by Diane Williams
What has happened to the pharmacy? Things are ever ready when they say it will be. I was just told my son’s regular med was sent off to an “offshore pharmacy”. Huh? I request on the app that these refills be ready by 3 pm today. I’ve been there 2x today and they just asked me to come back in a hour. I stuck with them out of brand loyalty and that they were open 24 hours. They no longer are open 24 hours, anyway. Moving all my family’s prescriptions tomorrow.
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August 2023 by Helen Behl
I dread having to use this pharmacy. I only ever go here when it’s late and it’s the only thing open, since 24 hour pharmacies no longer exist near me. I go elsewhere whenever possible. They often run out of my script. The store is chronically understaffed: the drive thru is shut down a third of the time I go. I have never NOT stood in line here each time I’ve come in to the store, and the line moves slow. Today I spent 15 minutes in line and my script wasn’t ready. They told me it would be a 20-30 minute wait, but not even 5 minutes later they announced my script was ready on the intercom. I thought that was nice, until I asked if I needed to stand in line again and the answer was yes. Wish I could stop giving them my patronage, but in the evening it’s often the only option. They get 2 stars because there is a far worse pharmacy: that title belongs to Walmart.
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June 2023 by Thomas S.
If I could give them a negative star rating I would! Two hours after leaving urgent care and they haven't even touched a prescription yet. After standing in line for an hour and a half I was told that the pharmacist went on lunch and this I was told at 8:30 p.m. . Worst experience ever at a pharmacy! Will not be going back and will be pulling all prescriptions from Walgreens. I will not be shopping at Walgreens in the future for any items that I normally purchase there for this reason! Save yourself a headache and an hour and a half of your time and get your prescriptions filled somewhere that cares about their customers! Very disappointed Walgreens, very disappointed!
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May 2023 by a. glamorous
I went to this location twice today and each time the employee (208) at the front was so rude to me. First, he didn't say a word to me so I didn't speak either but once I was done he said "hi" to the next women in line. Then, the second time I went, I put in my phone number and as I was typing my zip code, he cut me off by pressing payment so my employee discount wasn't added. I asked if the number went through and he "you were going too fast and it glitched my computer." Since I could tell he wanted nothing to do with me, I didn't even ask him to apply it manually. Which at that point I didn't even have my card out to pay so he was making it out to be my error. As a Walgreens employee myself, I would know if it was truly my fault. Overall he made me not even want to shop there if I knew he was working that day.
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April 2023 by Catherine Black
The only thing good was a pharmacy tech at the MacArthur branch. Now Walgreen forwards you to tons of people who don't know how to help you find your medication that is lost in the system of delivery. Also, lets talk about your terrible long winded robot that answers the call. I bet your customers would be much nicer to your staff if they didn't have to talk to an inept robot for 15 minutes just to get through to the pharmacist. Walgreens you are lucky we have Blue Cross Blue Shield and they only use Walgreens, because I would be switching immediately to another pharmacy otherwise.
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April 2023 by Jade Kallal
Called the day before and spoke with a lady about filling my son's prescription. She said it would be ready after 9 am the next day. I show up at 5 pm to get it and they tell me is wasn't filled and it would be another 30 mins and that I will have to come back. I come back 30 min later and wait in line for over 20 min to be told they are out of stock of that medication. At any point through out the day they could have called me to tell me but they didnt.
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February 2023 by Caren H.
I am so sick of Walgreens the drive up is so bad I wait sometimes 20 30 minutes in line and can't move because of cars behind me. Today I get to the window and waited 10 minutes and still no one waited on me. I had to leave for an appointment
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February 2023 by TRAVIS WARREN
Call in meds told will be ready in 45min after an hour when arrived at Walgreens was told it was not ready going to be another twenty minutes I believe a business that that has thousands of life's in there hands should be more prompt to there service when told to a customer
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January 2023 by Donnie Schwartz
Dirty store,empty shelves,no customer service,you have to go to the photo section to check out bc that's is where all the he employees hang out at.Saw 3 people shoplifting and not one of them was stopped at the door or even bbbg he ytbhggbh get 54rrt5ty
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January 2023 by Hanna B.
If I could give a negative review I would....i came in 3 times to check on my prescription 2..5 hours all together and am currently still sitting here waiting on it. I understand the understaffing issue but there's absolutely no reason why i should be waiting 2.5 hours. this place is a joke.