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February 2024 by C P
One of the employees hung up on me because I asked why they didn’t help me get my medicine for a lower price through my insurance.And another Walgreens got it for the low!So I went in and Kelly the manager really surprised me the way she handled it and that was nothing!!! Kelly said I had talked to her crew badly before and I never had no problems with no one until today and I still didn’t do anything and didn’t get no help!!!! Kelly lied about everything and told me I couldn’t come back in the store!!! So very unprofessional!!!! I said I guess I’ll be going to another Walgreens and Kelly said good! What kind of manager is managing this Walgreens!
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April 2023 by Francesca Maria
As far as pharmacy goes, this is the WORST one in Springfield. They never have simple common use medications in stock and they never NEVER get you your medications on time. That’s a huge deal for important medications that can’t miss doses and it’s consistently a problem every single time I come here. Unfortunately this is the closest Walgreens to my house but I might have to switch to CVS across the street.
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February 2023 by the little weirdos
Called about a script that doctor sent in on the Jan 7th.They could not find said they would fill the one from Dec. 20th. What script was done dont know anything about this one nothing from doctor office called and verified. So you are filling one without doctors approval or just forgot all together place really has gone down hill!
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December 2022 by Leslie Jett
Good selection of items, good staff, and always nice.
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October 2022 by Diane Bockrath
This pharmacy is three blocks from my house and I still won't fill my prescriptions there. My husband and I both have had problems and delays more than half the time we have tried to get our medication there.
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September 2022 by Kay M.
Waited so long for a COVID shot I walked out. They made me wait over an hour and a half. Went to cvs across the street the next day at scheduled appointment time and got the shot in under 5 minutes. Also every time I go into Walgreens and check out the workers are rude. Yesterday the guy at the counter didn’t say a word, hard to patronize this store when cvs across the street is so much more efficient in all ways.
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August 2022 by Joe Hazlip
Went to Walgreens on Stevenson drive to purchase cigarettes. While there i was called a liar by a employee for using the correct term of the product. Needless to say Walgreens lost multiple customers today. Do better Walgreens do better. Like hiring people that are meant for customer service...
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July 2022 by J P Krieger
They have no pharmacy staff. They closed down on Friday June 24th (employee said it was due to Covid) The store manager said the phamracy would open on Monday. The pharm didnt care if any life-saving scripts were filled or transfered to another store.
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June 2022 by ꪔᏒ᥉ ꪑ.
Waited so long for a COVID shot I walked out. They made me wait over an hour and a half. Went to cvs across the street the next day at scheduled appointment time and got the shot in under 5 minutes. Also every time I go into Walgreens and check out the workers are rude. Yesterday the guy at the counter didn’t say a word, hard to patronize this store when cvs across the street is so much more efficient in all ways.
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January 2022 by Carolyn Gange
We had our first covid shot at the Springfield Clear Lake location, which was quick, efficient and well managed. The experience at this location was the complete opposite. The pharmacist giving the shots worked very slowly and called people out of sequence (she based it on who was line not the appointment we booked). We waited an hour vs 15 mins at the other location. We were sent to this location for the second shot, but we wouldn't recommend choosing it on your own.
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January 2022 by Eunita Taylor
When a pharmacy calls and asks if you’ve picked up your prescription, you know you have a problem. Rude, and unprofessional. Never again will I go to this location!!!
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December 2021 by Dawn Brewer
Very rude person working the drive up window
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March 2021 by Dallas Hays
I went in to buy plan b and they were out on the shelf so I asked a group of 3 workers if they had any more plan b. The guy was nice and said he’d go check in the back. The middle aged lady with short blonde hair and a brown undercut said “That stuff flies off the shelves. I just use condoms, I don’t know why other people don’t.” Obviously I was there buying plan b. She doesn’t know the situation or why I’m there buying it. Incredibly rude and unprofessional. I just walked out not saying a word and went to the walgreens down the road and they were VERY helpful and nice.
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January 2021 by Jacqueline Wheeler
The pharmacy service is horrible, I have been constantly short changed on my prescriptions, my refills are unaccounted for. I was told to go to the back of the line after waiting for 1 hour 1/2. On the return visit I was told I couldn't wait in the drive thru lane. (Note there were no cars behind me) When I mention there was no signage stating that The pharmacist began yelling and told me to go else where if I can't follow the rules..."unknown" rules. I waited for a call from the store Manager never happened. Another refill disappeared and when I called the store to inquire I was transferred to Chris the "Store Manager" He refused to investigate my "new" inquiry did not ask me about the previous incidents just said he refused to do business with me without valid reason. I have been discriminated against, they attempted to belittle me and refuse to answer to the careless manner in which they handled my prescriptions. I will happily spend my money elsewhere.
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September 2020 by Pam McGee
I love Walgreens
