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December 2023 by Buzz Advil
Desk Clerks are very helpful, and the facility has extended hours.Only reason this location is getting two stars is because of the unprofessionalism, and juvenile attitude and behavior of the passport lady who identified herself as "Jill" and the postmaster who has a voicemail set up referring people to another number that is hooked up to a fax machine
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December 2023 by Storm chasing
This Springfield post office is really ridiculous I just left from the north annex they told me my package was at the one on cook I come to cook cook tells me that it's nowhere in the building the package is already been sent back to the original sender and back to Springfield twice now I'm glad I pay for Amazon prime to never get my order on time this place really needs a new postmaster evidently!
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October 2023 by Laststvnd
USPS is trash. Haven’t been recieving mail. Customer service is a joke and doesn’t care. Very rude to me when asking about mail. Mailman took it upon himself to not deliver my items because my name wasn’t on mailbox. Never heard such a thing. Illinois and USPS need to do better! Still trying to get my mail from days ago and also a letter from back in August. SMH
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October 2023 by Bb Kali
We havent gotten any mail in a week! Carrier doesn't come for scheduled pick ups and marks things delivered to me when they aren't. Heaven forbid he have to leave his vehicle for anything.
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September 2023 by Logan Doney
The Employees were incredibly friendly pn a saturday morning, and all three helped me in some form or another in the process of shipping a device to another state. It was a spectacular experience and it reminded me a lot of how helpful the USPS has been over the years. Definitely recommend if you're looking for in oerson service.
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May 2023 by Sara Ann Maxson
The front desk staff is pleasant but the passport person is apparently flakey. Had to reschedule our first appointment only to get there on the new day and she just never bothered to show up or call in and no one even knew if she was going to show or not. We waited 35 minutes, 25 of which was past our scheduled time. Do yourself a favor and go down to the circuit clerk's for passport services because the lady there is helpful and nice and actually there on time.
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April 2023 by Cheryl Kessinger
Takes them 3 days... holding my breath they don't keep adding more days... but so far 3 days to get to me 35 miles away.....
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February 2023 by Steve Warrner
Short staffed. Long lines. A lot of lazy people in Springfield who don't want to work.
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January 2023 by Jadeasaurus Rex
Terrible. You need to bring back the REAL PHONE NUMBERS so we can get help.
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November 2022 by Mary Taylor
I mailed two packages today. I needed a larger priority mail box. The clerk was very nice and retrieved 5 boxes from the back for me. Very kind and respectful.
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September 2022 by Gary Rowland
Great service as usual from the United States Post Office, Quite an operation behind the scenes, They do an outstanding job with the large amount of mail they process each day.
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February 2022 by john gotti
I understand the shortage because of covid. But my mail keeps getting delivered later and later and later. That might be why all the packages getting stolen by porch pirates called and tried to talk to someone at the post office was texting with ana from the usps. asking where my package was. The tracking info says it was delivered on the 2nd of February but i never received it. Was texting with ana from the usps told her i wanted to file a item not received and she just ended the conversation wasnt even interested in opening anything for me. I thought the mail people had a creed not snow not rain not heat will keep them from doing there duties?
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October 2021 by Linc Price
Thee service here is outstanding, friendly , and advisable, Tara is always welcoming , I have built 4 USPS facilities from up in the mountains of NY to main HUB in Albany NY and no one surpassed her kindness
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October 2021 by Shea Reed
The worse experience and customer service EVER! We were told to wait 10 business days for our mailbox key to be ready. We ordered it September 8, 2021. It is now October 7, 2021. One entire month has gone by and still NO KEY! We keep getting the run around. No one can tell us why it's not ready. No one has any information on WHEN it will be ready. WHO RUNS THIS PLACE!?!?! This is absolutely RIDICULOUS! We have a mailbox full of mail and no way to check it. Bills are piling up because this place has NO CLUE how to do their jobs! Unacceptable!
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July 2021 by C Coontz
Super fast service. Friendly employees.
