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September 2023 by Steven Phelps
Trent@Bruns Lane Springfield IL store and all the staff here are very efficient, helpful and very understanding and have been there for me for all my needs
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August 2023 by sean cain
Corey at the service desk was very helpful, efficient and courteous , both checking out the trailer and upon returning it!!
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July 2023 by Frank W.
They put the wrong mileage in the form and I didn't notice it until I got the bill for an EXTRA 80$ charge for mileage supposedly putting 80 miles too much on the truck(not true btw). No interest at all in working with me or splitting the difference or anything, I got the 'you signed it and didn't notice it so your loss'. This was probably the 10th or 12th time if used them for trucks and will likely not use them again.
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July 2023 by Jeff Enlow
Follow-Up to my previous review - Managment at U-Haul Moving & Storage at Bruns Lane reached out after reading my review. They were apologetic and determined to make the situation right. I really appreciate the follow-up! A lot of companies offer canned responses to negative or positive online reviews but management at this location called me and personally offered to make the situation right. That's says a lot for them and shows a real commitment to customer service even afte the sale!
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August 2022 by Just J's Lawnscape
The GM Trenton was super professional very understand. very calm and all this while beung short handed! This man needs a raise!
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July 2022 by Doug Dillon
I have been storing a boat and truck at this facility for several years. The facility is supposedly secure. There is gated access and security cameras. My boat had some minor vandalism occur at the facility three years ago. UHaul was great about taking care of the loss. This April my truck was vandalized at the same location, but this time the UHaul management has been unhelpful. I have been lied to and ignored for months over this matter with no resolution from them. I would give zero stars if that were possible.
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July 2022 by Alex Gonia
The people working here are great and extremely helpful! I moved long distance and they were all extremely accommodating, flexible, and helpful in every way I needed. Can't recommend this store and crew enough!
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May 2022 by Marcy Newbold
I had a completely normal experience here. We rented a storage unit, then a truck when we moved. Employees were nice.
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March 2022 by Jenny
Rented a 10ft moving van. It broke down a block away when I called to tell them I was told it's MY Problem. I blow up. I called the number they gave me it took over 4 hours for someone to show up in a old pickup. My friend showed up at the same time & fixed a loose battery cable so I could drive it back to Uhaul.. I was told my C.C would be credited back Not Yet!! I did have 2 storage units for 8 months, I've cleaned those out. Never Again!!
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December 2021 by Louis Chi
Trash Place exist in this world. My Ubox was stored in this placed and when I want to make a delivery for the Ubox, I have called 2 days in advance and there is no confirmation until the day the Ubox supposed to be deliver. Furthermore, once I called they never confirm the delivery and delayed it for almost a week. People in here do not have any responsibility to customer and does not want to blame for what they did. IDIOT services
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September 2021 by Jennifer Moffitt
We rented a truck for a big move, biggest truck they had. we got it loaded up with the first trips worth of items and started headed to the new place (3 HR trip one way), 30 minutes into our drive the truck started acting up right in the middle of a big storm so we werent able to get out and check the truck. We made a call to the roadside to get some help as we couldnt get the truck moving, after explaining what was going on they said it was our fault and we had to figure it
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August 2021 by Tom Fine
We have needed Uhaul trucks for two moves recently. Tyler has been great to work with and really came through when we needed his help. Excellent to work with!
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June 2021 by JPN Builds
If I could this place a half star actually not even a star I would they are terrible at least the people at the desk. They lied to the other uhaul center we were at about the trailers lights being out and they called their boss and the boss said they had lights and then they wouldn’t accept my girlfriends drivers license because “there’s too many fakes going around” and they said it was “policy”
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September 2020 by Cindy Bergeron
I went online and reserved a 10’ truck to haul some things out of a storage unit. When I arrived and opened the back of truck I realized there were no ramps for the truck...I called the store at which time I was told that ramps don’t come with this truck...yup, not included!!
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September 2020 by Jenna Abbott
Employees at this location were not wearing masks (fyi for those concerned with that) and seemed to have no clue we put in an online order for pickup. We had to fill the order ourselves when we arrived for pickup. We'll rent a truck from U-haul, but I won't go back to that location again.
