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November 2023 by Scott Brandt
I wish the mileage charges weren’t so high. Otherwise, I can’t complain. Friendly service people!!!
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October 2023 by Savage Folks
I had very crappie service, first I want to pick up the truck has to wait like 20 minutes for someone to wait on me when one of the workers was in the office and the other one outside talking to someone, I finally got waited on when one other worker came in from outside. I was grateful he walked in cause who knows how long I would of waited and I ordered online. The worst thing of all is when I got ready to load the truck there was roaches running everywhere!!!!! Horrible experience will never go to the one in Clear Lake ever again!!
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July 2023 by Joseph DeFreitas
I am very impressed with the brand new van I rented. It has very cold air conditioning, back up camera and satellite Radio. I am also impressed with the professional staff. I definitely will tell all my friends and I will be a return customer.Thank You! U-HaulFor making my day go so smooth.JD
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July 2023 by Jacob Whited
Schedule a hitch to be installed on my vehicle and waited 2 weeks for the appointment to be told they are going to have to reschedule due to not having a installer in. The manager, Melissa, scheduled this rescheduled for 2 weeks out. I go back in 2 weeks later(a little over a month after the initial schedule) to find out they still don't have an installer. Melissa didn't even consider calling me to inform this until I came in to drop my vehicle off. I will never use uhaul again, they took my payment as quick as possible but couldn't schedule the install apointment.
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July 2023 by Bb Kali
When we rent a truck for 4 days, we expect to have it for 4 days. Not to be told to bring it back the same day we picked it up because the manager rented it out from under us to someone else.
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June 2023 by redstone wolf
The workers were very kind and personable on 6/7/23. They had clean restrooms .
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January 2023 by Ro Late
Lies, liesThey wait until last minute to let you know location, then change it.They have all them trailers on lot in your area and they will hold them for higher paying. Send you further away to a winding road at end of trailer lots to get where you have choice.One office the employee could not work computer admitted and became frustrated. Pricing was all wrong.Clearlake location totally all wrong. A lady was crying inside and went put bawling. Hhmmm!
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December 2022 by Faye Walker
Michelle went beyond and above for me and I am greatly thankful for it. Her customer service and patience with me were wonderful. She was the only staff working and helped everyone with all their needs in a well timed manner. 10/10 to Michelle and her kindness.
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September 2022 by Adam Hergert
I've rented here a couple of times and it's always been smooth start to finish. I book online and fill everything out, but be prepared to go though it again at the store before you get the rental.
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August 2022 by Crystal Pond
Amazing service. I think the guys name was Tom, he went above and beyond expectations. Couldn't say enough about this place.
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July 2022 by Jesse Scranton
They charged me more than the price listed on the rack, they changed the appointment date, they didnt call me when it was done, they were going to cut my electric wire instead of putting on a quick connect harness for the trailer lights. They couldnt get one thing right, Im really hoping they even installed the hitch correctly.
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June 2022 by Gary
Conveniently located just off Clear Lake in Springfield. Full line of trucks, vans, hitches, trailers, cargo vans, pick-up trucks and more. They also have a wide selection of storage boxes in various sizes. They do take on-line and telephone reservations. The staff is courteous, polite and attentive. If moving this is the place for help.
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June 2022 by Tony Graham
I rented a van from the uhaul on Octavia 2 weeks ago and it took nearly an hour to get out the door.. The help was terrible when you could find them even though they were not busy.This time I went to the Clearlake facility. What a difference. The manager waited on me, was very professional, courteous and prompt. A pleasant experience all around. Well worth driving out of my way to deal with them.
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March 2022 by Lou
Bought a 2008 gmc cab and chassis for $6500 that was supposed to be in perfect shape.They tried to hide the fact that the transmission was out. Went back in to get a refund and they made me wait two hours to refund my money. Horrible sleazy operation.
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March 2022 by Candi Scheuermann
Great service! Trenton was very helpful and got us all set with a very clean truck for our move. Thank you!!
