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October 2023 by Kelly Tripathy
From the initial appointment when Sun Down One came out to look at our unfinished basement to picking out everything in the store to now when our basement is completed, they have been exceptional. We knew the vision we wanted but Neil and his staff really helped us decide what the right equipment and tv’s were. We couldn’t love our space more. Thank you for your hard work and answering any questions we had. We love that we have this amazing store in Springfield!
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October 2023 by Patty Brockmeyer
The staff at Sundown One have gone above and beyond to get our tv replaced, as it could not be repaired. They came out numerous times to get it ready for the repair staff and to put it back when it was installed. If it wasn't for them- we could not have handled it ourselves. We will only purchase our tv's, etc from Sundown One.
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September 2023 by Rowena Neumann
Seth was very knowledgeable and had answers for everything. He helped me learn how to maneuver thru the settings on our equipment. Would have never began to know how to set up the wires or figured out the settings without him.
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September 2023 by Sean Davis
Didn't install the speakers correctly in the first place, useless. Two years later they're claiming an issue with the payment??? What a joke!!!!!!!
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July 2023 by Craig Dodge
Delivered, set up as promised. Matched Amazon price.
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June 2023 by Craig Mason
Went there to purchase a 85” Samsung tv for my parents.. Great knowledgeable staff! TV was delivered within a couple of days, and even got great service after the sale regarding headphones for my dad! Highly recommended!!
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May 2023 by Joe Ring
Ordering my TV over the phone was easy; salesman so helpful. Delivery was actually a day early, and prompt to the time promised.
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April 2023 by Donald Stanfield
Sales and installation staff were awesome at every turn.
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April 2023 by Robert Baker
Alex took care of our issues. Every thing is working great. Much appreciated
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March 2023 by Alvin B.
Dot faster service. I would say 3 times faster than what we got with Best Buy in fact. I don't even know why they call it that because we got burnt on a stove and ended up having to go to Dick Van Dyke to get. A stove because Best Buy could not put it in. Within the reasonable time so we had to go some morals bully me their personal shopper business. That's a sham too some of the worst people. You'll love remit don't go to Best Buy go to sundown one and get treated like a human.
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November 2022 by Rick Lawrence
We went to Sundown and Alex came out to our home and did a review of our wifi and it setup. After a careful review he made a few upgrade recommendations that we went ahead and had them do. We are getting a much better wifi reception and all of our equipment is also receiving better. Thank you! Sundown One
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April 2022 by Don Jacobs
We have bought tv,stereo and all my entertainment equipment from Sundown. Great service
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February 2022 by Area Man
Considered driving to this shop, from Champaign, as they're one of the few Pro-ject dealers in the area and I prefer supporting local businesses. Before making the 3+ hour roundtrip drive, I called to check stock availability and spoke with "Drew" who was clearly having a bad day. His demeanor on the phone was incredibly poor and he didn't appear interested in putting me on hold and confirming the inventory they had on the floor. When he returned, his phone demeanor, again, seemed agitated when confirming their available floor model and the expected delivery date, if I were to order new through them. At this point, I confronted him about his demeanor and his responses were, "I'm sorry you feel that way ..." and "whatever," before hanging up.This is entirely anecdotal and, perhaps, he was just having a bad day. Either way, I did not make the trip and this shop did not receive my business.Update:Changed the review from 1 star to 3 after putting some more thought into it — especially since I never write reviews. I originally called the shop during the previous week and the person I spoke to on that occasion was perfectly pleasant. That, combined with their professional response response to my review, caused me to reconsider a bit.
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February 2022 by Marc Loro
Work was done well and clean was acceptable. Technicians were polite and pleasant.
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July 2021 by Zachary F.
Called about car audio and the dingus who answered says "we haven't done car audio for three years" such great public relations, smooth operator-not!
