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November 2023 by M P.
My 93 year old father broke the rope on his Stihl chainsaw. I called farm and home supply repair center and spoke with Brian. After explaining my father, had people helping him for only two days, Brian encouraged me to bring it in right away. He said he would take care of it while I waited. HE DID! You could not have been treated any better anywhere. Brian I will forever be in your debt. It's such a blessing when you come accross others that use their talents with a smile and urgency when you really need it. Thank you again Brian.
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November 2023 by Kennedy A.
had to wait way too long and my dad is pissed. also this is supposed to have 85 characters so now I'm pissed.
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October 2023 by PHP Tree Service
Always have what I need
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October 2023 by Julia McTaggart
Love this place. Friendliest staff. Competitive prices. Fun events. Animal friendly. Our dog enjoys her days out here
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September 2023 by squatchymoto
They have a great selection of clothes but not as budget friendly as some other places. However, the quality is better.
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September 2023 by Noneur Business
I always find shoes at mark down. Good prices , just need to watch fur the sake.
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August 2023 by Maniza Holt
Nice employees but store smelt weird.
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August 2023 by Jason
Great customer service and some real value prices!
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July 2023 by Kimberly Arnold
My husband bought a pair of $300 boots here two months ago. They started falling apart at the seams about a week ago. My Husband went in to do an exchange. He dealt with the manager Sam this evening, and Sam made the process much more difficult than it had to be. Not only that, Sam had the nerve to complain that he had been at work since 9 AM (like that was some excuse for his lack of knowledge or lack of ability). Meanwhile, it’s only 4:30 PM at this time, and my husband had been at work, working outside, since 6 AM…. during a heat advisory.It is not the customers job to help you do your job. Do your job without complaining, it’s what you’re getting paid for. Zero professionalism at this place.
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July 2023 by Wayne Shures
I used to love this store, but the last 2 times I’ve gone there I could not get any help. We had a horrible experience buying a ridding mower, nobody in the store knew anything and it took forever to complete the purchase. I was just there today trying to buy some cut chain and could not find anyone to help. I went up front and found an employee and ask for help. She acted angry that I bothered her and paged someone to help in the chains. No one ever showed up to help. It’s a shame customer service is so bad because I do like their selection and price. Guess if your just buying something that doesn’t require employee assistance it’s okay,
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July 2023 by Scott Richards
Great place to shop and better deals on potting soil and my local garden needs
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June 2023 by Terry L Beard
Great, friendly fast service. They are great. I had a problem with my stil string trimmer. They fixed it, put new strings in, a new button and only charged me less than $8
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June 2023 by Tim Shevcik
Gun associate was very helpful/knowledgeable. Store was clean, well stocked.
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May 2023 by Kenneth Browning
Had a selection of what I wanted, but was apparently only 1 person who could do fishing licenses and they were on lunch, so either had to wait 30 minutes or go somewhere else.
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May 2023 by Matt Cawley
I recently had the misfortune of visiting Farm n Home on North Dirksen Parkway in Springfield, Illinois, and my experience left me utterly infuriated and frustrated. I must express my discontent with the abysmal customer service I encountered on two separate occasions, which occurred just a week apart.During my initial visit, I had the intention of purchasing a brand new 50-inch Cub Cadet mower along with a 5x8ft utility trailer. Little did I know that embarking on this transaction would transform into an arduous ordeal. It took an excruciating thirty minutes for me to locate an employee willing to assist me. I approached a total of four individuals, and the level of incompetence and apathy I encountered was beyond belief.The first two employees I encountered were not only rude but also displayed a blatant disregard for their customers. They hurriedly brushed me off, claiming they knew nothing about mowers and insisted that someone else would need to help me. They then promptly abandoned me, leaving me to fend for myself in my search for assistance. Frankly, if it hadn't been for the no-tax sale happening on that day, I would have promptly left the store and taken my $4000 elsewhere.As if my initial experience wasn't disheartening enough, I decided to give Farm n Home another chance, hoping that the previous encounter was an unfortunate anomaly. I visited the store a week later to have a tire on my mower changed. To my dismay, I was once again greeted with what I can only describe as a textbook example of poor customer service. One of the employees at the mower shop dismissively informed me that they were too busy working on machines and refused to provide any tire-related assistance. This response left me dumbfounded, considering I had previously had multiple tires replaced at Farm n Home without any issues.Let me be clear: I genuinely enjoyed shopping at Farm n Home in the past. However, the recurrent mistreatment and sheer lack of respect displayed by the staff have convinced me that this is not a place I wish to continue doing business with. It is evident that the employees at this establishment require extensive retraining on the fundamental principles of genuine customer service.The unwarranted attitudes exhibited by the staff towards customers are not only disappointing but also detrimental to their own business. It is astonishing that Farm n Home allows such behavior to persist within its ranks. Treating customers with disdain is simply bad for business, and it is high time the management recognizes this fact.In conclusion, based on my recent experiences, I strongly advise potential customers to reconsider their decision to shop at Farm n Home on North Dirksen Parkway. Until the staff undergoes a significant transformation in their approach to customer service, I cannot in good conscience recommend this establishment to anyone seeking a pleasant shopping experience.
