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December 2022 by Aalia A.
Sams Club is fine establishment with family friendly vibes. Great prices for big bulk. Also AMAZING prices and quality for their food court. That berry sundae can get it.
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November 2022 by Justin C.
Love our local Sams Club! Lots of deals and cant beat free samples. The scan & go app for faster checkout is a must. Usually has cheapest gas in town too which is a plus.
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October 2022 by Tony S.
This review is not based on the quality of the Sam's club location but more of their staff education. I'm running out on a lunch break to grab party items, forks, plates cups, maybe some snack trays...you're not allowed to buy anything before 10am if you don't have the "plus" membership. I have a limited time to grab this stuff I can't wait til 10am. This inflexibility lost business today, looks like I will buy these things somewhere else. It seems to me if someone is about to drop a few hundred dollars, maybe you let it slide so you get the business.
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July 2022 by Paula S.
Love the scan and go! Best thing ever! Their fruit selection is actually better priced than Costco.
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January 2022 by T H.
Quality of merchandise is good, I find the taste and quality of their bakery products to be comparable to some of the better bakeries. I've come across some fabulous finds while browsing . I would recommend Sam's Club.
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August 2021 by Trevor J.
You can save a lot of money here buying bulk. The real win here is the gas prices. They are always much cheaper than other gas stations. Illinois is going to get you at the pumps, you might as well save some money when the great state is taking you to the cleaner on gas taxes.
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June 2021 by Greg McAllister
Been going for years!! Never had a bad experience there!!
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June 2021 by Karl Olsen
High standards at this club!
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January 2021 by JoAnne Henkelmann Warner
Love Sam’s Club but today my husband bought some apple turnovers and in each one there was less than a teaspoon of apple. Not a happy camper!
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February 2020 by Sarah Goodman
Thanks to all of the super friendly and helpful staff at Sams Club this morning! Everyone was attentive, kind, and genuinely helpful. Great retail experience. And that’s a rarity these days.
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October 2019 by Phyllis Aldona Storey
I like Sam's Club - good prices and helpful employees. Have a suggestion to improve the store - aisle markers (Coffee, Sweeteners - Paper) are needed at both ends of the aisles. Would be extremely helpful especially now since the store's been re-arranged. No one wants to walk up and down those long aisles looking for something.
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October 2019 by Lisa Dyer Griffin
Wyatt provided top notch customer service today in helping us load the truck with a large order. The gentleman from the meat department was so helpful, too - didn’t catch his name but we were impressed with both of these guys and their A+ service! They took time out for us and helped us.
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April 2019 by Scott R.
I'm disappointed with how I've been treated by the hearing aid department at Sam's Club. Four years ago I bought a pair of expensive heating aids there. The audiologist said if I purchased the pair they would provide free batteries as long as I owned them. He also said when it came time to purchase a new pair, they would apply the full purchase price of the old pair toward a trade. Things were great for several years and then the person I purchased them from left. The new hearing aid specialist said her predecessor made those promises to many customers but he shouldn't have. She said she would not honor the trade-in promise and last week she said they would no longer honor the promise of free batteries for as long as I owned my hearing aids. An honest company keeps its commitments. They have not. And there is no disagreement that such promises were made. After they would not honor the trade-in promise, I purchased new hearing aids elsewhere. When I inquired if I donated my old hearing aids to someone in need from my church, whether they would fit them for him, I was told they would but they would charge the needy fellow $650 for the service. Lucid Hearing, which is the vendor in Sam's is not someone I would do business with.
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April 2019 by Bruce Sparks
I have been a Sam's Club member in Springfield for 11 years. We have used the the Sam's Club credit card for several years and liked the reward cash back. But this year Synchrony Back has screwed up big time. They have made it difficult because they no longer send you a check. I have been to my Sam's club three times, on the phone with Synchrony Back three times with no satisfaction. After almost two months we received a call on my voice mail Sunday April 7th that the error h
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February 2019 by Sammy Mayberry-Waggener
We had a wonderful experience with the bakery here! The staff was so friendly, fast, and helpful. The cake is delicious and decorated beautifully. Our office needed a cake last minute and they did such a great job for us. We can't say enough positive things about them! Thank you!
