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November 2023 by Eric K.
My son's home from college and his car needed new tires since Sam's Auto Center would not honor their warranty to fix a leaky tire. Something about the tire tread being too low. So I checked, the tread was fine, it passed the penny test. But with Black Friday's coming, we thought it was a good time to buy tires anyway. Unfortunately for me, the mechanic kept trying to explain tire pressure and temperature to a mechanical engineer. I didn't bother to correct him, I don't have that kind of time. The next day we called customer service to reserve the tires we need. But what's the point of calling customer service only to be transferred to someone who's doesn't speak or understand English? When my wife called customer service at first the tires were in stock and then they weren't. All the while, I had to listen to my wife repeat things two and three times and this was the numbers on our charge card.My wife finally gave up and drove over to the tire center to check to see if the tires were in stock because I won't deal with those crooks at Discount Tire. Finally, we bought the tires we wanted at Sam's Tire Center by talking to the mechanic on duty.
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November 2023 by Sally Plunkett
I just had a new set of tires put on my car in Springfield, IL. They were SO BUSY but the gentleman manning the desk was so curtious and hard working, I thought that he needed a shout-out. His name is Jordan and no, I am not his mother! So hard to get good help anymore. He deserves a raise!
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January 2023 by Krista Lueck
Always clean very friendly cashiers always has what I need
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January 2023 by Haitham
I went there on Christmas Eve, 430 pm, my tire was flat, front passenger side, it took them 30 mnts to fix my flat tire, 5 mnts after i left sams, the low tire pressure warning appears again, who ever did my tire he needs to get training on bicycle tire b4 he can be able to start fixing cars tires.You imagine driving on highway on your way to Chicago Christmas Eve, after they said they fixed it but they didn't,ZERO STAR ....You guys are joke
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January 2023 by Kim Hamilton Alvesteffer
Racist and ableist. Staff stood there, 1/5/2023, protecting a racist screaming at a elderly disabled black woman. It took me calling to police and telling him to stop to which he then threatened to attack me while the white staff defended him. I called the police who helped her. The staff did Nothing for her. Extremely disappointed.
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December 2022 by Aalia A.
Sams Club is fine establishment with family friendly vibes. Great prices for big bulk. Also AMAZING prices and quality for their food court. That berry sundae can get it.
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November 2022 by Justin C.
Love our local Sams Club! Lots of deals and cant beat free samples. The scan & go app for faster checkout is a must. Usually has cheapest gas in town too which is a plus.
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October 2022 by Steve W.
Staff usually seems short tempered. Took car in complaining about tpms light. Told that tire pressure was incorrect, they taken care of it, the light was now off, and when I questioned this was rudely told that they had done their job. I had checked pressure before going in. On starting, the sensor light was still on. Drove to Discount Tires where they scanned the tires and found bad sensor. Light off after sensor replaced. When I got home checked tires with two different digital gouges and all tires where 7-8 lbs low after Sam's had set them to the correct pressure. I don't think they can be trusted.
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October 2022 by Tony S.
This review is not based on the quality of the Sam's club location but more of their staff education. I'm running out on a lunch break to grab party items, forks, plates cups, maybe some snack trays...you're not allowed to buy anything before 10am if you don't have the "plus" membership. I have a limited time to grab this stuff I can't wait til 10am. This inflexibility lost business today, looks like I will buy these things somewhere else. It seems to me if someone is about to drop a few hundred dollars, maybe you let it slide so you get the business.
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July 2022 by Paula S.
Love the scan and go! Best thing ever! Their fruit selection is actually better priced than Costco.
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May 2022 by Matt Madonia
Sam's tire shop did an excellent job with mt tires! Big shout out to Trevor and Rick who worked with me to get the best new tires, when my Michelin's were no longer available. They were extremely professional, courteous and helpful. I will be recommending them to my friends and family!
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May 2022 by Bud Law
Great store with great prices
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March 2022 by Chase
Took them 7 months to install my tires after I paid for them. This was a week after I showed up for a scheduled appointment to get them installed. Where in I was told that the lift is down and they can't install any tires at the moment...Well thanks for telling me so I didn't make plans to take my car across town and then flake on me. What the phone don't dial out?I will never. Never buy tires from Sam's club again.The experience I had here was the single worst rental experience I have ever had in my life.
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January 2022 by T H.
Quality of merchandise is good, I find the taste and quality of their bakery products to be comparable to some of the better bakeries. I've come across some fabulous finds while browsing . I would recommend Sam's Club.
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September 2021 by Juan Galvan
How's the customer service? Very attentive. How's the place look from the inside and outside? Always clean.. How was your overall experience? I bought the cheapest tires they had. Were expectations met? No, I could have gotten better tires somewhere else. Will you come back again? No. Any advice for future customers? Don't tell them you want the cheapest tires.
