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March 2024 by Batman
Tried to upsell me from the start with the most expensive replacement windshield package. Little did the person know I'd already done my own research on their website and knew cheaper options were available. It was like pulling teeth getting straight answers. Was given a quote then I asked if there was a disposal fee which there was that he didn't previously mention. The next business I contacted was over $100 cheaper & no disposal fee. If y'all spent less on cramming your advertising down our throats you could charge the customers a fair price.
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March 2024 by Jeremy Richards
Tech was several hours late…he took it upon his self to wash all my windows and mirrors with what appeared like a wet diaper…it took me 20 minutes to get them clean…black stuff all over my dash…does not look factory…but the biggest thing is now it sounds like I’m in a wind tunnel….leaks air big time…$300 to hate my truck…my cab used to be quieter than my wife’s brand new jeeep Cherokee…not no more..I hate driving my truck now…I wish I still had my broke windshield…at least it would still be a quit ride…what a joke…I’ll tell everyone I run into about this nonsense…I feel like I was scammed and robbed…thanks a lot…and by the way I can never ever get a live person on the phone since they stole my $300…wow…pay the extra money and go to the dealership!!!!!!!!!!!very very sincerely…JEREMY RICHARDS
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March 2024 by Myriah Courier
Friendly environment, fast service. Highly recommend!
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March 2024 by Karen Hoffek
My grandson had to have his windshield in his truck replaced. Safelite accommodated his schedule so he wouldn’t miss school. The replacement was quick. So glad to have such a professional business in Springfield, IL. I strongly recommend.
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December 2023 by Jeff Lynn
For specialty vehicles that insurance is covering, take your vehicle to a locally owned glass shop. Safelite has non-flexible policies in place that will not allow them to help you get the glass you need.
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October 2023 by afulk315
Super easy process. Booked online, dropped off, but could have stayed...was done in under an hour. Very friendly staff and good communication. Would definitely use again!!!
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September 2023 by Linden Landrus
Absolute JOKE! It took them 2 weeks to get me on the schedule knowing I was going on vacation 2 days afterwards. They called and said they'd be here around 3:30, then called at 4:15 to inform me they're rescheduling me for next week knowing I'll be gone with the broken windshield. My daughter had a similar poor experience with them this spring .. please go to a reliable dealership, Absolute JOKE!
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August 2023 by Teresa Hennings
I set two appointments and they did not show up for either of them. The first appointment they told me they ran out of time. Schedule me for two days later. That person called in and they did not even call me. Two days to sit at home and wait for no one to show up.
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June 2023 by W. K. Guard
They did a great job replacing the glass on my vehicle.They had the glass in stock and was able to get to it right away.
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April 2023 by Chelsea
I have used Safelite in Springfield IL a few times and each time I have been very impressed. Friendly, professional, kind, and fast! Nothing but good things to say. Kylan was my most recent technician and he was wonderful, highly recommended!
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March 2023 by Robin Daniels
So my windshield started cracking on a road trip, I contacted my insurance provider, and they referred me to Safelite. My 1st appointment, Janesse, determined my windshield couldn't be repaired and needed to be replaced. She checked inventory, and there were 4 in stock. She set my appointment for another day. On that day, I went, and my car was repaired quickly and proficiently.While I waited in the waiting area, I was indulged in a great conversation with Janesse, 2 hours seemed like a half hour. She is definitely an asset to that Safelite location, making my wait very pleasant. Thank you, Janesse. I hope I spelled it right and thank you, Technicians, for doing an excellent job on my car.
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March 2023 by Melanie Pyle
I had Chad as my technician and he really went above and beyond. He knew I just recently purchased my car and gave me a discount. I have done business with them multiple times and won't ever go anywhere else
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February 2023 by Ryan Ruot
Horrible two windshields in and still leaking. Horrible customer service, can not talk to live human. Website says open 8 to 5 but can not talk to anyone. Now have a lawyer and hopefully get some results, note this is a new car
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December 2022 by Shannon Alvarez
Very nice and helpful. I had to order a part to replace the one on my back glass that broke. The young man put heavy duty plastic and sealed it for me. Highly recommend
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December 2022 by Jim Dubya
Would have been 5 stars but they were a little messy with scheduling. I was scheduled about 2 weeks out originally and for a replacement at their building,I came in to get the "crash wrap" temporary cover on the window, when I did they questioned why I was scheduled so far out, so they moved my appointment sooner. When the date came, they didn't have the window, so they put me a week back.So it was now further back than originally planned. Ultimately this is a first world problem and wasn't a major hassle, but it was just messy.Everyone I dealt with was awesome and friendly and the window seems to be finally fixed with no issues.So, minus 1 star for poor scheduling and communication on their part.
