-
December 2023 by A B
Anniah and the Durkin branch were super friendly as always! And helps all my banking needs. ??
-
September 2023 by Kathleen Toomey
Mary and everyone who works here has always been SO helpful and kind. Been coming here since I was a kid with my mom and now bank here as an adult- couldn’t imagine going anywhere else!
-
May 2023 by billbart1000
Customer Service is outstanding! Both Mary and Cassie are wonderful to work with. They feel more like a friend than a teller. I love banking here.
-
May 2023 by Alex Gee
I love going to this branch! Mary and Cassie provide THE BEST customer experience every time. They always have a smile for me, a treat for my pup, and my transactions are always smooth.
-
May 2023 by Carmen Flynn
Prairie State Bank and Trust holds the financial accounts for our law firm, and I must say, the Springfield Clocktower location is delightful to work with. Cassie and Mary know each of our staff by name and always greet us with a warm hello and a big smile. PSB deserves 5 stars for their customer service and professionalism, but Mary and Cassie deserve 6 stars for taking that extra step to provide a positive banking experience ******
-
May 2023 by BRADLEY HUDSON
I have had the honor and privilege of banking the Clocktower branch for over 25 years. I have always received excellent service. Cassy and Mary provide exceptional service and have always accommodated me and my office with any request for our banking needs. Thank You so much!!!!!
-
May 2023 by Thomas Drury
I use the Dirksen Drive facility. Both Mary and Cassie are 5 star employees. There is never a time I go to the bank that they don’tRecognize me immediately. They both are a Major Asset to Prairie State Bank.
-
April 2023 by Lisa Burris
We have been banking with Prairie State for over 30 years and we could not be more pleased! Mary and Cassie go ABOVE and BEYOND to provide kindness and more than excellent service and care for all our banking needs!!
-
April 2023 by Corey Taylor
I have conducted business for almost 17 years on behalf of my employer with Prairie State Bank and Trust and specifically, Mary, I am always greeted with a smile and leave with a smile as I am treated as a friend not just a customer…I would recommend this branch for all of your banking needs
-
April 2023 by Greg
Mary is always so happy and pleasant to deal with!!!!! She goes above and beyond to help anyway she can!!! It is always a pleasure to have her take care of me!!!!Thank you Mary for always making my experience at Prairie State Bank enjoyable!!!!!
-
April 2023 by Beth Boothman
Mary and Cassie are the best customer service reps hands down. They both always have a smile on their face and quickly process my deposit.
-
April 2023 by Ruth H.
Mary and Cassie (Durkin/Clocktower) are the best! They have helped me out several times. They are so patient to straighten out fraud cases. It is nice also that they remember customers' names. They are super!
-
March 2023 by Barbara Quinley
I have banked with Prairie State Bank & Trust for many years. My employer also banks with Prairie State Bank & Trust. Any time i need to wire funds, transfer funds or even order supplies, Mary Bramblett and Cassie Kaylor are always there to help me. I know if something goes wrong on my end, they will always be there to help me correct it. On the business end, the remote deposit and online banking features are very convenient and save me time. Mary and Cassie are also very helpful whenever i have to open new accounts or stop payment on checks. I would not bank anywhere else.
-
March 2023 by Rue Sharp
Mary and Cassie at Durkin are wonderful and always go above and beyond to assist me. They help with all my banking needs and also help me personally as well. Definitely would recommend PSBT to anyone
-
March 2023 by Stacey Bredemeyer
An awesome bank! Mary and Cassie are always so friendly and helpful. A joy to bank with.
