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February 2024 by Taiwo S.
My last and final experience with this guys was heartbreaking. I nearly got a heart attack. I was totally wrong on my last review about them but I later got to realize their way of making customers spent recklessly. I was at their Adlai Stevenson shop to complain of some noise at my rear. They conducted their usual inspections and came out with an estimate of about $1400. I asked they fix it only to notice after that there is another noise from the front and the one I complained of has gone worse. I went there the second day to complain, I was shocked when they came out with another estimate of about $4000 that my rear-end is damaged. The question I have been asking is why didn't the first inspection reveal this. Why did I spent about $1500 and the main issue I complained of never resolved. I was smart to leave the shop for another shop where I fixed the whole issue for less than $100 They said they will call me for that terrible customer service but they never did. Lol I learned a lesson but in a hard way.
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February 2024 by Michelle W.
The mechanic at Midas will have your vehicle driving worse and have more issues than it had when you drove it to them. I went for a hearing problem and left with my check engine light on and my vehicle started to misfire. They did not do a diagnostic test to see what was wrong with my vehicle and did not test drive my car to make sure everything was okay. Aaron the mechanic was very rude and called the police on my partner for being angry that the vehicle had these problems after it was left in their possession. The will price gouge you and your warranty company. They will lie to you about what they fixed and your vehicle will not be the same way when you left it in their care. I would not suggest my family nor my friends to use them to fix their vehicle. They will over charge you and have you paying more money for issues that they caused. Their business practice is terrible and the regional manager Randy will not call you back about any complaints made about service. Beware!!!
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February 2024 by Meghan Metcalf
Everybody that I worked with at this store was beyond accommodating and worked with me exceptionally well! Brandon and Aaron was beyond wonderful, and I highly recommend your location.
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February 2024 by Anthony Smith
This is a very good place to come to Aaron is very courtesy very helpful and the people here are nice and Aaron always and his crew is always on the job they take care of me every time I come in here I have no problem I'm like one of the faithful customs so get Aaron and his crew thumbs up
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February 2024 by Jacqueline Love
Aaron is very helpful and persistent to see what was wrong with my car and fix it
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February 2024 by SamadhiOne
Requested service appointment reservation for the following morning for brake service. Had a very unique and pleasant experience.
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February 2024 by Becky Sciortino
We use Midas for just about everything. People are very nice and go into detail explaining their process and findings. Prices seem reasonable.
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February 2024 by Daniel Ortega
This place is great! Have always had great customer service coming here and even when I arrived a bit late to my appointment they still got my vehicle serviced and out of there in no time. They are the best of the best!
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February 2024 by Katie Siembab
I had such a great experience with Midas. I took my kids to Springfield for a night away over the weekend. My car would not start the next morning. They were able to get my car in right away. Figure out the problem and get us on our way quickly at a decent price. Aaron was such a great help!
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January 2024 by David Emuze
Great service and great people! Helped me with what I need very efficiently! Highly recommended!
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January 2024 by Sally Betscher
Friendly service, fit me in for an oil change even tho I had no appt and they were very busy. Rotated my tires for free! Will definitely use this service again!Service: Oil change
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January 2024 by Francisco Meseguer
Excellent service, the boy Aaron White who helped me in the office was very friendly, I don't speak English and he helped me a lot. I recommend them 100%, all the other workshops I went to were rude.
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January 2024 by Ryan LaMantia
Fixed my brakes in the very last hour of their business day. I was in a time crunch and they kept me driving.
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January 2024 by Michella Williams
At first Aaron was very helpful and knowledgeable about my car issues. However, once my vehicle was returned back to me, my check engine light was on. My vehicle had a heating problem which they advised a water pump had to be replaced. After replacing my water pump and heat started to work, my vehicle started to misfire. Aaron told us to bring the vehicle back, so they can figure out what’s wrong. This company is a complete scam! My car is driving horrible after I left it in their hands and they gauged the prices of the labor and the parts to get the most money out of me and my warranty company. I have to spend hundreds of dollars of my own money just to get my car back the way it was before Midas ever touched my vehicle. I strongly recommend using another auto shop besides Midas for your vehicle repairs because they are not honest and Aaron isn’t professional when it’s time to deal with an unhappy customer. I would never use them again!!!
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January 2024 by Robert Humes
Good service very nice people got us in and out the same day got our vehicle fixed and back on the road ?
