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January 2024 by Jaleesa
MetroPcs phone customer service ripped me off and refused to give me a refund. I order samsung s23 and they sent me samsung a14 smh it ridiculous now I have to return this and eventually wait on my refund besides for the past 2 months I had a outstanding balance and told me I had to pay and cut my phones off. I'm fed up and going to another service that aren't scammers and treat customers with upmost respect.
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September 2023 by John Payne3
Employees need better people skills if u need to be talked down to this is the place for you every time I go there they have some excuses to charge me 15.00 to 30.00 dollars more for no service help from them . So do business with them at your own risk.
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July 2023 by M Johnson
The employees aren’t knowledgeable at this location and refuse to give you an accurate breakdown for prices/services. Also the air isn’t working and it’s extremely uncomfortable in the store.
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May 2023 by Kate O'Reilly
Getting the runaround from customer service. I was I was a happy customer for years but eventually had to get a new phone, and when I did they change my plan without telling me and every time I've called or gone to the store, I get a different answer. There's no accountability, and I still don't know which of the 5 versions of the truth are accurate
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March 2023 by Debra Motley
They need more Metro station's. And better service
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October 2022 by Kirk Lambert
Good place bad area in parking lot watch your stuff !
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May 2022 by Carmelita P
The customer service was great. No wait they had what I wanted and I got in and out!
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April 2022 by Jim Jonz
Horrible service... Will never go back into that store. Complete trash. It's literally a Dumpster fire. I'll NEVER in my Life use Metro service again after that visit.
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December 2021 by Dylan Kopff
15 year plus customer they have done nothing for me except slow my device's down,I don't recommend metro
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December 2021 by Carla Phelan
the guy named Mickey working there helped me and my son out tremendously
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June 2021 by Allissa Hall
DisappointedToday, June 12, 2021, around 6pm, I went to the Metro store where I have conducted business with before on North Grand. I haven't been in for awhile because everything has been going well.I went into the store because I have two business phones and a tablet but my personal name comes up on my clients Caller ID not my business name. I am not the only person using these phones and it looks unprofessional to me.The young woman that helped me had a badge on "Lisa." Lisa informed me that I would need to call 611 for customer service. That did not work-it brings up a screen to pay your bill. I did not need that and I did not ask for it. I tried this twice in Lisa's presence.Lisa talked with her "Supervisor" twice who was outside sitting in the car. His bright idea was to have me call 611. When that did not work then Lisa told me because my son's name was on the account her boss informed her that she could get in trouble for helping me contact Customer Service.This is a training issue for Metro, the Manager, Supervisor, and Lisa.Neither the Supervisor, who could have used this as a training tool were or Lisa were able to assist me in any way. I left feeling cheated out of my time and money.I went to another location (South Grand) and received the Customer Service phone number and the young man provided me with an explanation of why this was occurring, because indeed my business name is on the account, it just doesn't show up on my customer's Caller ID. This young mand asked the phone number sent me a code and I read it back to him. The exact same thing the Customer Service attendant did on the phone.This young man assured me, it would be a quick fix but I would have to call Customer Service. This young man provided me with the Customer Service phone number on a little pink sticky note. I called and it took 7 minutes to get the right information on my account that I pay for every month for the last five (5) years.If Lisa or her Supervisor on North Grand would have provided me with an ounce of Customer Service Professionalism my issue would have been resolved and I wouln't have had a spike in my blood pressure.I did not get that young man's name on South Grand (Anger stood in the way toward Lisa and her Supervisor) but I will send all my business to him and get his name tomorrow.Five Stars for the young man on South Grand!!Zero Starts for the less than stellar performance by the duo on North Grand.Thank you for reading this.
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February 2021 by Thomas Sipes
All staff have been very helpful and all are knowledgeable of the products they sell. Every question I've had they have been able to answer. I never felt pressured to make purchase or to purchase certain products as other cell phone companies have. I've been told the phone I was interested in was not in stock and guided to what they say is the best. Best for their commission. I will continue to do business with this location (Wabash).
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February 2020 by Henry Wilson
Went to this store to change from cricket and the woman there acting like an assistant manager did not know what she was doing. Left out of there with 2 phones once we only wanted one and then instead of getting a new phone one of them you can tell was a display phone and the display retail display stuff is still on the phone. Took the phones in 3 different times with still no good from it.
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October 2018 by shantea lightfoot
Service suck and the company sucks don't get it if you want good reception.
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September 2018 by Ashley Vaughn
Smelled like straight pot smoke when we went in there and the music was up as loud as it would go. Seemed like we walked in on someones party.
