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July 2024 by Jeramie Weiskopf
If I could give a place a -10 Stars I would give it to this place I have never been more embarrassed to be in any store in my whole entire life when I shop at this store constantly with my own money and for years have shopped at this store with a corporate credit card for our business. Today I went into Menards to get diamond blade bit and hole saw to cut some tile for our company. It is in the high 80s I have been working outside I am sweaty,dirty and I have very long hair. Just to let you know a few things about my look this day. I go to the back by the tile and the bits they have are $40.I go up by the bits in the front and they have the same identical bit but different manufacturer for 20.00. So at this time I am looking at both bits and deciding what I am going to buy I walk over to another section to look and see if they had some candy that I normally eat I came back to the drill bit section put that bit down. And picked up four other quarter inch bits. Went to the cash registers to pay. At this point security comes up to me and asked me that they would like to have the stuff back out of my pocket that I have stolen. I asked them if they were talking to me because I hadn't stolen anything so they leave me standing there to go get a picture of me supposedly stealing a drill bit which it is a picture of a drill bit in my hand nothing else and said i did not bring to to register. So I asked him where was the picture of the proof of me sticking this in my pocket if they needed me to empty my pockets I would. They made a big scene in front of tons of customers. Told them I set it back down on the Shelf with the other bits before I came to register. Which no one went to look and see and when I said I laid it down they told me I wouldn't be accused of stealing in the store if I took back whatever I got from the exact location I got it from and put it back on the Shelf instead of just setting it down anywhere next to any of the bits. So long story short I was accused of stealing no one could prove anything empty pockets except a picture of me with a drill bit in my hand which I had bought five drill bits just not the one that had the picture of it in my hand. Once again no apology no nothing after a big scene just told if I would have took it back to where it originally belonged they would have never accused me of stealing in the first place. When I go in the store I see tons of stuff sitting all over the shelves that doesn't belong in the area it's supposed to be so I hope they are accusing every single person that set an item down of stealing at the cash register and making a big scene for everyone if this is the case Menards business will go way down..
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June 2024 by Jennifer P
Stopped in with carpet and vinyl measurements….waited for the three guys at the flooring register area to finish goofing off and finally one asked me if I needed help. Showed him my notes and asked if he had anything like that in the store. He seemed confused…then I said I have an installer and I just need some carpet and vinyl according to the measurements. He was still confused, or acted that way because he didn’t feel like
pricing out any material. I told him I had someone sending me pics of the flooring in one of the apartments and wanted similar. He then saw my measurements came from a different store and said - “oh we won’t have anything like that here”. I told him I know Menards won’t have the same products, and that we are just trying to redo some apartments. Finally I said I would just check at another store tomorrow. Hopefully I will find a store that wants the money from a dozen apartment flooring replacements.
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May 2024 by Maintenance Requests
I will start by saying that before today, I encountered so many great people at Menards. Scott is amazing and others have been very helpful and kind. Today, however, I experienced something I never thought I would. I was accused of trying to take a board out of the lumber yard without paying by a guy named Tommy. What is interesting about this encounter is the fact that he approached me and the guy I was dealing with just so that he could address me. He said what going on here.. The guy said oh she is just doing an exchange. His exact words were “ I remember you from yesterday, You tried to leave the yard with three boards and only paid for two” I said I’m sorry, and he repeated what he said in an as a matter of fact tone. I said “ do not do that sir, I spend too much money here for you to address me like that. Yesterday, we had a list and we needed 3) 1x8 and 2) 2x12 and when u offered to cut the boards because u were out of specific size we needed, I simply said the wrong amt to my contractor and when we reached the door we realized we only needed two of that size and corrected that. I own a business, I have a commercial card and too much to lose try to take a $25 board. What is funny is everyone knows that your vehicle is checked before u leave so why would a thief even try?? This is sad I have spent close to 30k in the last few months here and this man felt the need to accuse me of trying to leave with a $25 board, that’s laughable. Maybe he thought because I was a black women, I was not a regular but either way, he should NEVER. Tommy needs to be reprimanded and in no way should he be a lead or manager of any kind for your company. Before being a business owner, I managed companies for years and I would never do what he did. Once I told him I was a business owner, holding a commercial card with money to buy a board without an issue, he came down off his attitude but….the fact that he took time to interrupt me speaking to another associate, in order to approach me in such manner, leaves me in disbelief. Big Blow to my experience in Menards… really sad that he is an employee and from what I here part of your management team. I hope you do better in employee and management choices.
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March 2024 by Charles awow
Be careful If you enter this Menards with a handicapped person. I became separated from a 90 year old man I was with, and couldn't manage to get the staff I approached to take me seriously. I was so upset that I emailed corporate, but their lack of any response whatsoever speaks volumes. I am highly doubtful I'll get anything more than one of those generic copy paste responses. I would highly suggest switching to Lowes, or really anywhere besides here. This company couldn't have demonstrated more clearly that they don't remotely care about customers. If you want to affect change, take your money somewhere else. I thought the Menards business model was that you overpay, but the customer service makes it worth it, I could be wrong though. Lowes is right across the street, do the right thing people. After viewing other reviews, it is clear that handicapped people have clearly been discriminated against, I would encourage those affected to email the Civil Rights department through the link on the Americans with Disabilities website. They need to be made aware of the pattern of neglect clearly rampant in this store. Have a good day.
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February 2024 by Herb Brust
The best DIY supply
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February 2024 by Dan Faust - Glory Days
Love this place. Menards is my “go to” home improvement store. Good products and service at a great price. What more could I ask for?
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February 2024 by Sheepdog Supertech
As awesome as always!
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December 2023 by squatchymoto
It's like a garden, I dig it
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December 2023 by Randy Blair
Always love going here
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September 2023 by Steven Risen
Great clean easy shopping
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September 2023 by Deidre Adams
let me start off this is one of the worst shopping experiences i ever had in life !!!! i went to Menards 2 get my handicap Uncle that’s in a wheelchair some bug bombs ! i was stop by a worker Name CHAD and he asked did i just do a return ? i was so confused why he was asking me this ? never in my 37 years of life had a sales clerks done this !! no !! was my response i just bought something !! i start walking he follows me and then starts harassing me for a receipt!! once again out of everyone in the store why was i the only person getting question ! ?i told him please stop with this mess sir ! he grab my Menards bag out my hands and rips open until he finds the receipt ! he actually pushed me , after he picks up the receipt! he ask me why i didn’t show him the receipt? first off chad who likes to pick on the only black women in the store ! i have rights and i didn’t have to show him my receipt ! i didn’t brake any laws what so ever! i did contact Bryan the night manger he brushed me off ! And didn’t take my complaint seriously ! bryan didn’t have good customer service he was on his employee side ! i would like 2 be contact asap ! this is no store protocol or procedure that employees get to grab a Customer’s bags out their hand and get assaulted ! i went home crying ! i never felt so racially profile, in my life ! the reason he did this is because he thought i was stealing because he thought i fit the look ! he was definitely wrong this time
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August 2023 by Katherine Johnson
Freindly, knowledgeable employees.
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August 2023 by Cary D Franks
Great company to use.
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August 2023 by David Barnes
Nice selection
A few empty selections
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August 2023 by Ray Bensko
Great as usual.
