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June 2024 by Jamie Burris
Update - they reported to DCFS based on the limited information they collected from me. The claims were dismissed. They call it medical neglect if they think your child should be on medication and you don't accept their "professional opinion". This place is a joke.
Should have looked at reviews before using this psychiatrist.
I've seen the actual psychiatrist a total of maybe 15 minutes in three sessions. The other times it's been 2 different residents. So no actual relationship being built with my son. That is very important. And somehow they still think they know that medication is needed.
Last visit, the resident that my son has seen twice was extremely worried that my son was depressed. I asked why. She said appetite. I said he ate this morning, and his appetite is fine, he eats every night. She ignored my input and then tried to suggest that she can tell he's depressed just by looking at his affect. I said his sleep was messed up the night before because he fell asleep when he got home and when he woke up he couldn't get to sleep at his normal bedtime. That statement was ignored too. I updated them last time I was there that my son had improved, counseling was helping, and that I do not want to have my son on anti-depressants, especially if he didn't need them. Yet still they push the drugs.
So with no questions being asked to me, his primary caretaker, they know, even to the extent that she is worried, that he needs depression medication.
No questionnaire was filled out about depression and her assessment came from the questions she asked my son when asked to leave the office. And the few questions that she asked me, was just trying to prove her stance and not actually looking for information to diagnose accurately.
With limited information, they are trying to push medication. I know an agenda when I see one. I also know how a person behaves when they value what another person says, and my words were not valued, at all. I also know when a proper assessment is made, and based off of very limited information, a very poor assessment was made.
Had they asked me, I would have told them how well his appetite is, how his sleep schedule is on, how his normal affect is, his daily disposition, his improvement of emotional expression, his now rare depressed days, and the general improved mood and daily life of my son. They didn't care about what the parent who spends 85% of his time with, they were very quick to try to create a false urgency that my son needs medication.
I'm sure if they really wanted to know l, they could ask the social worker, the counselor, the school counselor, the principal, or any of his teachers. I've seen drastic improvement in my son, and fortunately for him, he didn't take their assessment personally like I did for their disregard for the facts that I have to offer, that are very important.
Great place to get your kids some drugs if you're into that kind of thing. If you want a thorough assessment by someone who actually cares about your child and doesn't just say that they do, then this isn't the place.
Other issues:
-Still waiting for the adhd medication prescription to go through.
-when trying to voice my concerns to the nurse by phone a day later, not long into the conversation, she said "I don't care"
I said "so you don't care about my son!?"
She changed her tone to a little more socially acceptable manner, but still had a tone of bitterness. And at the end of the talk, she said with a threatening tone that she would be making a record of this conversation. -sure thing lady, I'm sure your record will be just as helpful to my son as the psychiatrist and residents. I bet you put in there the fact that you said "I don't care as well".
She did not car
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May 2024 by Mike Tavares
Had me waiting for 40 minutes to only collect sensitive information, finally met with someone for her to only ask me similar questions and then give me "resources" with a smirk on her face. Very disappointed.
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February 2024 by Casey Sullivan
Do not go to their PCP doctors under any circumstances. The doctor prescribed me Controlled substances, I saw a second opinion, and she refuses to fill any prescriptions. Rebecca Green I believe is the only Nurse practitioner there, She diagnosed me with fibromyalgia, with no blood test just by touching me. I saw a real doctor, and they Said that my doctor was negligent, however see their psychiatrist for Megan Ault. She is amazing, and has probably saved my life. Just stay away from the pCP, a.k.a. primary care clinic.
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February 2024 by Cierra Ollison
You can never get a hold of anyone, and appointments are MONTHS apart. None of the therapist there specializes in DBT, a they don’t have connections to any that do. Your money will be best spent else where.
PS. I’m sorry to all that have had a bad experience here, your feelings are valid, and your mental wellness is important, don’t give up on getting better ❤️
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February 2024 by Amy Arabella
Said they were gonna get me into a counsler never did. Tried calling back and they never answer the phomes.
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November 2023 by sean102574
This is the worst facility I’ve been in contact with in a while. My first appointment I was given was three weeks out no problem 2 1/2 weeks in they call me to reschedule…. For three months away!! I suffer from several mental disabilities that they are extremely aware of.I am in between doctors and they are aware of that as well which means I’m not getting my medication at all. They are also aware of that. When I contacted them this morning to find out what was going on when my appointment was why wasn’t I being followed up with an email. Explain to the guy I’ve been in contact over the phone with them several times for several appointments for intake. His main concern was what my insurance was. I said well that shouldn’t matter actually why don’t you pull my name up and all that will fall into place. That was not an option.All he wanted to know was what my insurance was and that’s it. When I asked to speak to a supervisor he then hollered at me and hung up on me. Not once did I use foul language in anyway.I have called back to speak with a supervisor after being transferred around and sitting on hold for 35 minutes….. I was told to give my phone number and the supervisor would call me in five minutes. Well as you can guess the supervisor has not called and probably won’t. This place is extremely unprofessional and should be ashamed they are all they’re just for a paycheck and that is clear.Person with my condition waiting for this long for help is ridiculous considering they know everything about me they have collected all my information and they have collected all my previous doctors information so they knows how severe my situation is.And they wonder why they get sued for malpractice all the time ?I continue to call over and over and over and get the same person Sean W. Won’t put his last name in…. he refuses to put me in contact with a supervisor and continues to hang up on me. I’m glad that I record all my medical conversations I hook it right up to my phone I suggest you all do the same.This is crazy. This guy’s behavior is disgusting somebody needs to deal with it so my next step is to go down and contact a supervisor in person I will update this after that.UPDATE: I finally got ahold of the nurse that is the supervisor. I ended up going down there in person. She was extremely nice and very helpful. The guy that’s answering phone calls for the facility Sean will be dealt with I guess. After talking to some people in the lobby they had the same issues with the same person actually. Supposedly it’s going to be dealt with. The guy just rubs people the wrong way on purpose and he’s working for the wrong place to be doing that it’s extremely dangerous. Somebody is going to end up hurting themselves because of the way he treats people. So I’m glad it’s being dealt with before somebody gets hurt.Still having issues with a guy name Sean that answers the phone there they continue to use this guy despite his extremely unprofessional behavior. This place is causing me worse issues to trauma that I already have my next step is to contact a lawyer. I can’t have this they’re well aware of the problem the guy continues to give me problems every single time I call I have recorded everything. I record every time I go into the facility I have recorded every phone call I have all my ducks in a row they should be ashamed of themselves.NEW UPDATE……… I got a new therapist her last name EMILY WALKER….. her lack of concern for my mental health is a concern itself the people this place employs is scary because they don’t care it’s just a paycheck for them and what they’re doing is against the law. I suffer from PTSD a mood disorder and depression and it’s all on record from my last therapist and psychiatrist. This facility is well aware of this.their lack of concern for my stability is alarming! This is their job and they are failing! Legal consequences are a possibility for medical malpractice.
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September 2023 by Gary Gage II
Don't go here. Just don't. You will regret it.
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August 2023 by Shyanne Mytar
i’ve been here countless times because my doctor can’t fully meet my needs with my medication and everytime i come here i get a therapist in order to see a psychiatrist and the therapists are just horrible ! you’ll get one and you think it’s going well and they up and leave and give you a new one it’s by far the most ridiculous thing i’ve ever encountered . all the therapists i’ve ever had here genuinely don’t listen to what i’ve got to say and they treat me like i’m a 7 year old who doesn’t truly know what they’re talking about , i get told the same things on repeat and i just relive my trauma ! people have no idea what that does to a person and it’s just horrible . the last therapist i had here before i got this new one would just rush the sessions and want to get it over with ! how do you think that makes the person willing to seek help for themselves feel ? like totally trash!! the therapist i have now just plays games with me during our sessions and i can’t even truly think straight nor get my words out because she’s focused on the game instead of me !! this place is so horrible and i truly don’t even want to request a new therapist or get a psychiatrist here ! i’m so over it .if i could give it a zero star i would in a heartbeat!!!
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August 2023 by Sarah Bear
When the main MBHC denied me access to a counselor due to them finding out six months later that I was "out of network". They suggested this place. OMGawd, what a horrible environment and a horrid experience. Extremely unprofessional. They must have had to scrape from the gutters to find the clowns that work here. I came back every time in person when they kept assigning me a different counselor, hoping that it would be different. It's a shocker that they lack the training to understand that each time you speak with a new counselor, your reliving that trauma over again. That is the worst thing you can do to a person who has made the effort to seek help for themselves. As far as the living room goes, that is just another trip down the wrong hole and a waste of time. So if your mental health issue is getting off by being treated poorly with great disrespect to your well being, then this is the place for you. If you want great mental healthcare, run the other way and I wish you the best. Defund this place.
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April 2023 by Caitlin T.
I was liking this place until today. I go to my appointment receptionist acts like they don't care I sit down my appointment is at 10 I wait until 1020 go to the receptionist ask if I was at the wrong time. He's like what's your name and date of birth. Then he tells me your appointment was canceled. Why didn't he tell me when I checked in I was so irritated. I check my phone they called me yesterday at 430pm they close at 5pm canceling my appointment for 10am the next day. If I have to give them atleast 24hrs notice they should do the same. Notifying me that late I'm not going to think my appointment is canceled so I won't check my phone. The phone system sucks they sent me one message saying I had an appointment and no reminders since that 1 appointment.
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March 2023 by Elizabeth Howell
I have come to the living room a couple of times to problem solve and make safe plans. This place was great! I got to print out very important papers when I don't have a dime to my name. The snacks were really nice too, being homeless makes you appreciate small things.The living room is a wonderful place.
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February 2023 by Leslie Hayden
I've tried to get into behavioral health for the past few months. Every time I call I'm told we'll set you up with intake. Three times I've called to be told that not one call. Called, stupidly, a fourth time to be told the same thing. This is why people commit suicide because the health care system doesn't care.
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October 2022 by Cory R
I just waited 2 hours on hold til it closed. You need more people on the phones.
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April 2022 by Kyle Donaldson
This is the worst place to get help. You are better off going to the ER to seek help. The counseling ppl will never call you back... the nurses won't even call you back. The scheduling is a mess and they won't take your issues into consideration. I recommend ST John's if you need help. This place is no good for your mental health. Stay away
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April 2022 by Robert Barrow
I started going there in 2015. I was in bad shape. Started some sessions, tried another program offered as well. I found out later that I probably needed a case manager. Case managers would be changed. I went to the group meetings offered. After some time in therapy and seeking outside medical treatment, I wasn't getting anywhere. I signed on to a psychiatrist st this place. By that time, a year had passed and the therapist, through orders, suspended therapy due to my lack of progress. Next came my first visit with the psychiatrist that I was assigned. It was a very unpleasant and crude experience. Within a couple of days, I started having panic attacks. I stuck it out with the case management, group, medication and psychiatrist. By September 2016, I went to the ER with acute anxiety. A crisis outreach person came to the ER and it was the same guy that signed me up at this Behavioral. He referred me to partial hospitalization. Meanwhile, I was assigned, yet another case manager. After being discharged from partial, I continued on with the psychiatrist, whom I didn't like or want. I went back to group, case management and the community outreach program of this Behavioral. Little to no discussion was made about going back to therapy. February 2017, I went back to the ER with severe anxiety and panic attacks. I went back to the psychiatrist to get off the medication. I felt that my diagnosis wasn't correct. I studied my own problems and supplemented guided meditation. I stopped meds, didn't go back to the psychiatrist. By April of 2018, their outreach program dropped me. The outreach team and case managers were helpful in situations. I needed specialized treatment and resources that this place is unable to provide. I still struggle with behavioral, emotional, and personality problems that perpetuate my anxiety and infrequent panic attacks.
