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January 2024 by Donna Baker
Employees are always nice and helpful. A nice selection of fabrics. I just started to quilt and they were very knowledgeable on things I needed.
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January 2024 by M P
Always have had great service in the store. Ordered fabric online and great communication and arrived when they said it would. Coupons are on the app.
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October 2023 by Elizabeth Hoag
Super friendly and helpful staff. The store is clean and well organized which is quite a feat with the miles of fabric they carry. If you're into crafting you basically have to pay this store a visit. [2023 Update: so much more yarn than Michael's. Seriously. If you need yarn, don't even bother going to Michael's - just head straight to Joann's.]
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August 2023 by Amanda Fry
Yesterday was my 1st time there and I was highly impressed. Service there is top notch! I had questions, and several employees came to my assistance even while being pretty busy. I truly hope this company takes care of their employees, they deserve it! You cannot get that type of service online anywhere.
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August 2023 by Kathy
1st time visit. I liked the selection of holiday items available. The fabric section was impressive. I did have a tough time finding what I needed for material, mostly because there was so much to look through. Make sense? You have a couple of outgoing employees- one that was by the sewing machines especially. The young ladies at the register could use some serious customer service training. They seemed very uncaring and unhappy. Evening of 8/12/23
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July 2023 by Steve Calcagno
The most accommodating and friendly management and staff I have run across.
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May 2023 by Walter Ruemmler
Store was great as usual. There was a man outside begging for money.that wasn't right to allow that
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April 2023 by Rokettia Brokaw
I was able to find what I needed. They were able to answer any questions I had. Quick service.
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March 2023 by Missy Lynne
Could use a better selection but otherwise not terrible and many times you can find pretty good deals on their products.
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March 2023 by K
Great selection, employees are friendly & helpful. They can be pricey but you can always find a coupon.
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February 2023 by Bobette Noble
Wish they carried more panels wich they don't other than Christmas time maybe
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February 2023 by Cunning Linguist
Without a doubt, the best place to find craft supplies. And the customer service of top notch.. very knowledgeable staff.. 10/10
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February 2023 by Grace Wood
Great store! Lots of coupons in their app.
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January 2023 by Christina Roy
Don't order online!! My order was cancelled because 24 items was too many in one order. That was the third explanation I received for the cancellation. The first was that the items were out of stock: The second was that there is a glitch in the system. The only solution offered was to give them my payment information over the phone (I use PayPal online) OR split my order and reorder online. I was never told how many items I could order together, though, and I asked. I would also have to pay shipping on all the orders: The rep said they would reimburse me AFTER I received my order, though. Given my experience, I have doubts that would happen. I wasted 2 hours of my time I will never get back. Worst customer service options I have ever experienced! I will never shop this store online or in person again. They don't deserve my business.
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December 2022 by Manimal (manimal3497)
Great for my crafting needs. Staff has always been helpful and friendly and I love the curbside pickup option.
