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“I was in to upgrade one of my phones a few days ago and the process was very smooth without any unexpected fees…Will helped us and he was very knowledgeable and gave us straight forward information he was awesome and I can’t wait to go back and upgrade my sons phone..thanks Will!!!”
“Taye was amazing and handled everything flawlessly. 10/10 recommend! We switched from Straight Talk (which is a task itself) and he flowed right through. Now I have a new S23 Ultra and I couldn't be happier ? - adding pics of the moon the past 2 nights taken on the new phone ? ??”
“I have been in 3 times this week and the staff has been wonderful each and every time!! My 3 visits weren’t due to issues but upgrades. I had the pleasure of being assisted by Darius twice, and he made my Android to IPhone transition seamless!!! Darius recognized me the 3rd time and made sure I received excellent care again! THIS is why I choose Verizon! Ps….I was impressed by the use of Lysol , keeping it clean!! A+++ customer service!! Thank you to our local Verizon team! You are the real VIPs in the industry.”
Open 24 hours
2433 W White Oaks Dr, Springfield
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“I recently switched from ATT to Xfinity and I was struggling to get my mom’s phone switched over. After multiple calls to the call center, I was getting no where. I was soooo frustrated because I had a small window to get my mom’s phone switched over before I was headed back to Michigan. On July 4th, I went to the Xfinity store in Springfield, IL as a last-ditch effort. I started with Jaden and he ensured me I would walk out of the store with a working phone. We ran into an issue with the IMEI and since it was the holiday, he was unsure if that call center was working. I was feeling really down at that point, but Jaden decided to talk to Jennifer about my issue and I started working with her. WITHIN 15 minutes, I was walking out of the store with a working phone.I want to give a BIG SHOUT OUT to Jennifer and Jaden for troubleshooting my issue. It was a pleasure to work with those two and I appreciate the fact that they did not give up on resolving the issue. My mom now has her Xfinity service on her phone and we are some happy campers. Jennifer and Jaden THANK YOU SO MUCH and keep up the FANTASTIC customer service. You two were awesome to work with.Jennifer you’re the mad genius and you should be EMPLOYEE OF THE MONTH, if that’s a thing at Xfinity ?”
“We have had I3 for about 2 months now and have not had any issues. Have had to contact technical support (that was due to the cat messing with the router) and then one other time and everyone we have talked to have been the most pleasant. Installation was fast and easy. The internet has been great. 10/10 would recommend.”
“Drew Palmer was awesome! He expertly handled upgrades and changes to SIX devices in one visit. We actually shopped at a big box store before, and then went to the Verizon store. We are so glad we did. We even started counting the random helpful tips he was sharing on all kinds of things related to our devices. Thanks to Drew for all your assistance.”
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“Excellent service at this location! We've always had great service from T Mobile as a whole. Darnell was so helpful and made replacing a broken phone 100% painless. So easy and he had us in and out with the new phone fully loaded in a very short time. Thank you, Darnell!”