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April 2024 by Zachary Claycomb
Welp… this is awkward. We just moved into Springfield and we went with service. I do not like lag and I’m done
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March 2024 by Chrissy Wright
We not happy with the i3broadbrand TV stations this week
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January 2024 by Randi B
We have had I3 for about 2 months now and have not had any issues. Have had to contact technical support (that was due to the cat messing with the router) and then one other time and everyone we have talked to have been the most pleasant. Installation was fast and easy. The internet has been great. 10/10 would recommend.
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October 2023 by Tony Holland
I've been a satisfied i3 customer for approximately about a year now, and my experience has been excellent. Recently, I needed a longer fiber cord to relocate my modem, and i3 promptly provided me with one without any hassles – thank you!In addition, I'd like to share an update: When I found out that another fiber company was offering a lower rate, I decided to give i3 a call. To my delight, i3 matched the competitor's pricing. I truly appreciate their proactive approach in ensuring I continue to receive great service without the need to switch providers. Thanks a lot, i3!
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August 2023 by R W.
I switched from comcast and ended up with worse service. Many times the message "internet not available" shows up. The TV goes out and the phone is dead. It uis so annoying that I cannot recommend i3.
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August 2023 by Wendy Mcclain
Please Do Not Use This Company, the Crew they use to Do the Work Is Sub Par, they Used a Tractor to Dig in My Front Yard, and Assured Me No Damage Would be Done, When I Complained about the Damage, they said they would Repair it, and they Never Did, I Even Received Emails from Management saying they Would Repair My Lawn, they Still haven’t done so!!! They Broke a Sewer Line in My Culdesac!!! Please Avoid this Company, Check their Reviews !!!!They Are Horrible, They Lie Lie !!! What Company Would Use a Tractor in Someone’s Front Lawn !!! My Front Lawn Has Indentations Marks from the Tractor and My Grass Has Died, My Lawn Was Being Treated By True Green!!! Look at the Mess they Left My Yard In !!
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June 2023 by Brian Barnes
Worst internet I’ve ever had.. stops working every single day for at least 2 hours.. always goes down on weekend nights when you can’t get a hold of anyone. Customer service is great but the actual product is hot garbage
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June 2023 by Bubsy Malone
This truck with license plate 3069273 was going at least 50mph in a 30mph zone and changing lanes without a blinker. This company obviously doesn't care about the safety of others.
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May 2023 by Jennifer Walston
I think the 3 star rating for i3 Broadband is misleading. Most of the bad reviews are from a year ago. The management team at i3 broadband was very transparent about the initial connection issues they had when they first came to the Springfield/Chatham area a year ago. Since then they have added significantly more fiberoptic cables to this area and explained in detail what they have done to fix their initial start up issues. We had a great experience with both the sales team at the store in Springfield as well as the installation team. We have only had broadband for about a month but we love it. Far superior to any other internet company in the area.
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December 2022 by Tom Whited
Fiber Internet
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November 2022 by Kathie Wright
Awful. For several days now we can't watch 5 minutes worth of TV. I am checking into Comcast again
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November 2022 by Thomas Smith
Not impressed. I need a consistent speed to work from home. This is NOT that solution. I am switching back to xfinity. This company simply cannot deliver high speed on a consistent basis. I applaud their effort but can't afford to wait for them to get their act together.
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October 2022 by Angela Howe
Cut our cable line due to not mapping our neighbors yard. we were told they are only concerned with big utility lines. Comcast is very familiar with them since they basically follow them all over town to repair their screw ups.
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October 2022 by Todd Moore
The store is always closed when I visit, even though it is within their store hours. Also the service is unreliable and cuts out for hours at a time randomly. I hate to say it, but Comcast is better.
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October 2022 by Sunny Dong
This Wi-Fi network doesn’t work multiple times per month! Also, they take the entire day to fix it.
