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November 2023 by Thaddiy hart
Tried to over price me on a 45btu furnace, when I got a 80 btu at a lesser price.
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August 2022 by Alan Franklin
Called Heartland to get a quote on a new heat pump as ours quit working. With it being an older unit with several issues in the past I believed it was time to replace the unit. The technician arrived onsite and asked me what symptoms were, then diagnosed the issue, and had it fixed in 15 minutes. They were prompt (and even early with a phone call to make sure I was available), professional, and saved us thousands by determining that we didn't need a new unit. This will be where I'll call for all of future service. Thanks again!Services: Heating system repair
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August 2022 by Beth Castleberry
These guys are great! I had Mike Williams come out and they kept telling me nothing was wrong, but my central air would only run for an hour and then the fan would lock up and stop blowing. I was worried it would cause the whole unit to quit. After multiple attempts with them, I finally called Heartland and I'm so glad I did! One of the techs from Milk Williams had hooked some wires up backwards! Nick was very helpful and got us back up and running! If you have problems, give them a call. They will get you going without trying to sell you a new unit for no reason!Services: HVAC system repair
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August 2022 by Amber Powell
I would give more stars if I could!!! Called and my air conditioner was fixed within an hour an half on a Friday after 5 p.m.. My house was at 84 degrees in August. It was also affordable.Service: A/C system repair
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June 2022 by Theresa O'Hare
This has been a disaster. I initially called them in about a week ago to look at my broken A/C. The guy was nice enough, but then I could never get a follow up to have them come in and fix it. After days of trying to reach them, I finally got an appointment for about a week after I started this process. Because they said it would take possibly a long time, I had to take a personal day from my job to accommodate their schedule. I waited for them today and they didn’t show. When I called, he said he had left me a voice message yesterday (one day before the appointment for which I waited a week) and had canceled. I did not get that message. There was no follow up when I didn’t return the call. He said he was too busy to follow up. This is so unprofessional and completely aggravating. Do NOT use this company.
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May 2022 by Dare S.
Hot day at our allergy /pulm medical office and our usual repair person could not come for a week. We tried Heartland who showed up the next morning and spent all day fixing one of our units. They kept working to get it right. Professional courteous and timely. We appreciate you at MASA!
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April 2022 by Melissa Parnell
My daughter saw this company driving by their office and saved the number as she knew I had been searching for these services and had been disappointed with prior companies I’ve used in the past. I called and Jacob came out to give me estimates for installation of new heating and cooling system. First off I must compliment him, polite and professional from the very start asked me what I wanted (rather than trying to hustle me like a prior company).He was very thorough and explained to me what needed to be done after inspecting my current and very old outdated heating unit. He followed up promptly same day with estimates, which were well under the estimates I received from other company and date was set for the following week to have the work done. I cannot be happier with Heartland and the entire team of young men that came to complete this job. They even took the time to clean up and leave everything neat and tidy at completion of project. I thanked them for a job very well done and highly recommend them to anyone looking for these services!Services: Install AC
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February 2022 by Sam Wilkerson
just had a complete H-Vac system put in my house WOW they did a great job so very easy to work with very professional. I would highly recommend Heartland heating and cooling for next home project. You can bet I will be using them for my next project....
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January 2022 by TR
Terrible to deal with. Was quoted a price for two new furnaces. Before the work began Matt requested more money for the job. After starting the job he realized that he didn't have the duct work needed to supply the house and he again asked for more money. After the furnacers were installed they wouldn't run and were condensing since have them vented correctly. He just vented the furnaces directly in to the chimney without a chimney liner which does not meet code. At the end of the day I had to hire another company to go fix the venting and install the thermostats he was supposed to install. Do not use this contractor.
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January 2022 by TR
Terrible to deal with. Was quoted a price for two new furnaces. Before the work began Matt requested more money for the job. After starting the job he realized that he didn't have the duct work needed to supply the house and he again asked for more money. After the furnacers were installed they wouldn't run and were condensing since have them vented correctly. He just vented the furnaces directly in to the chimney without a chimney liner which does not meet code. At the end of the day I had to hire another company to go fix the venting and install the thermostats he was supposed to install. Do not use this contractor.
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December 2021 by Mary Fisherkeller Conway
Jacob was excellent! Removed and replaced our furnace. Fast, friendly, efficient and professional. Highly recommend Heartland, him and his boss that came and helped. Thanks, Mary
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December 2021 by Lisha W
I just love this company. I called today and in less than 1 hour Matt arrived. He was very professional, friendly, and real. He told me exactly what the issue was and saved me thousands of dollars by repairing the problem instead of telling me to replace the entire unit. He solved the problem and did not try to rip me out of my money like Tiger. I'm so glad I found this company. I will continue to use them for ALL of my maintenance needs. If you're thinking about trying Heartland do it NOW! Thanks Matt you the man!Services: Heating system maintenance
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December 2021 by Andria Wentzel
This is the 2nd time we have used this company, the first time was over 2 years ago. Just like before, they were quick to respond, fast to fix the problem, friendly, courteous and competitively priced. I would not hesitate in recommending them to anyone that requires A/C services!Services: A/C system maintenance
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December 2021 by JD Seed
You want an honest company you can trust this is it here in Springfield. With mechanical issues, It’s super easy to fool most people and charge people an arm and leg. We called this company out to help with a trouble, they were able to find the issue and could have told us it was something else and we would have never known. I can’t believe how fair and honest they were. I highly recommend this contractor and will always call them first before selecting any other in this area. Thanks so much.
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November 2021 by Karen M
This is an amazing company with exceptional customer service. They go to great lengths to ensure their customers are satisfied and I couldn't be more pleased with their work.