-
April 2024 by Any “Korona” One
Gave me all the info I needed on whether or not I should bring it in. Very honest andngiving of time, relateable. Good people.
-
March 2024 by James Maderer
Possibly the worst customer service company I have ever dealt with. Took 3 weeks for my tv to be fixed. Front counter was possibly the rudest person I have come across. When I called for an update this person got mad and hung up on me. When the TV was finally done., they brought it out. I had to help them carry the TV from their truck, I don't lift heavy things anymore. He just put it on the wall mount rack and went back to his truck. I assumed he was getting his drill to help secure the TV to the rack. As I was waiting I looked out the window, he just took off.!! No goodbye, I'm done or thank you. I will never take anything to this effing place again. I also will call LG and suggest they find another local company to work on their warranty claims. This place sucks dealing with customers.
-
November 2023 by Lenora Green
Told me my set would be $150. 00 to fix. A few days later said it would be $600. Don't trust
-
November 2023 by Jason Minder
Great place to get your electronics fix and the staff was awesome and help you out when u need it I'll be going back for sure
-
October 2023 by Floyd Roy
When I took my 1st tv in for repair several years ago, the service was quick and repairs gave more years to enjoy. A few months ago I took my 65 inch curved Samsung tv in for repair. It was not streaming shows as it should. It paused, muted sound and then fast forward (live shows). After a week had gone by I called and they said it was still in diagnosis. Another period of time I then went to the store. Then, after a pause they said the mother board was bad and it would be replaced. I paid more than their estimate. When they delivered it all worked fine. Then it started doing same thing again. I went back to the store and was told they would have Bill call me. No call back. I am very disappointed in their service and won’t go back. I should have just bought a new tv.
-
September 2023 by sassygirl2
Absolutely the best. Drove 2.5 hours to pick up our 70 LG fixed it and drove 2.5 hours to return it. It has a better picture now then it did before it stopped working. I highly recommend this company to everyone. Very professional and we are very happy.
-
August 2023 by Diesel Daddy
They are the only people who are authorized to work on Yamaha in my area. They were quick for me, on a minor repair. I’ll definitely take any future audio or visual repairs back here.Just browsing to see what else they had. I ended up picking up a high end 65” t.v. for $300. Can’t say enough good things about this place.
-
May 2023 by Lance Vardaman
I see a bad review on here from a guy in a similar situation as me. He must be a lot more impatient than my wife and me. We also live about 100 miles away and didn't realize it wasn't being repaired on site until the guy arrived, but we didn't mind that he had to take it. Our TV was also a 75" and it wasn't that heavy. They picked it up last Thursday and had it back to us the next Friday. We were just happy to get it fixed and done right. The pickup guy was super friendly and helpful and they replaced a motherboard, Wi-Fi connector and a cable. We are super pleased with the service and didn't mind waiting 8 days for having the cheap original parts replaced. We have a better TV now. Ignore the negative comments, these guys were friendly and professional.
-
April 2022 by Jeffrey Armstrong
It's all fake I no how to do repairs on my electronics and I know the reason was I was bringing my TV to them to fix is because I don't have the supply home to fix it all I needed him to do is a repair either a capacitor or some other form of connector to turn my TV back on and I know it's kind of simple to fix but dude's trying to tell me that it's going to be $195 to fix something you can fix on your own for like 20 to 30 bucks so I paid money just for him to keep my TV for no reason to tell me something I already know what's wrong with it
-
January 2022 by Dave Ringland
Great service. I took my TV in last Thursday and delivered it back to me on Tuesday . Considering they are almost 100 miles from my house I really appreciate the fast return. Considering they had the part, a power supply, in stock was why they are recommended as a LG service center. Thanks again the everyone's extra effort during this holiday season.
-
September 2021 by Brett Melton
My 75-in LG TV I believe has a bad network card so I called it in and they were going to send someone to fix it. I received a call from this company and they said that they wouldn't be able to fix it on site but would be able to pick it up from 6:00 to 8:00 at night. It also wouldn't be fixed until the following week when they would bring it back. I was told that someone would be able to fix it on site and not have to take it because it weighs a lot and I don't want it damaged further.. I was trying to think of what to do but Great Western seems a little impatient and canceled my appointment so I have to call LG back, and wait an hour and go through the process all over again.
-
July 2021 by Dylan Blauvelt
I have a 65 in Sony that wouldn’t power on. I filed the warranty claim and was promptly contacted by Great Western. They picked up my TV, fixed it, and had it back to my house the same day. That is service.
-
May 2021 by Katherine Williams
GO ELSEWHERE! OWNER is rude and thinks he is always right! Argues even when he does not have all the information. Save all your frustration! Go somewhere else!
-
April 2021 by Kat W.
This business is horrible! They are rude, lack communication and care nothing about the customer. In this business the owner Billy thinks he is ALWAYS right. Yes, it's that kind of place. Find a more customer savvy company and save your frustration!
-
February 2021 by Joseph Long
My wife & I used our Verizon/Asurion home protection they recommend GW but After seeing alot of mixed reviews we where sceptical but there was no one else to fix our 55" Vizio so we said ok I spoke on the phone to Dennie at GW nice guy to work out the details with he also lent us a nice tv to watch while ours was getting fixed Bill came to get our tv he was nice respectful and careful with it GW fixed it fast it came back to us as good as when we bought it we would definitely use them again.
