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January 2024 by jason house
Amazing people! I had a blow out in a bad ice storm on my way from St Louis to Chicago and was dropped here by a tow truck driver! They were booked and couldnt get to it the same night! They saw all i needed was a change, they heard my story and pulled me right in! I offered to tip them and they said no! That was not even the best part! It was the energy! They did it with good vibes and a smile! GOD BLESS THESE YOUNG MEN!!
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January 2024 by Roger Slightom
Great fast service! I've been going there for many years and plan to keep going back.
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January 2024 by Rick Sanders
I was able to make an appointment for an oil change and tire rotation the day before and for the time I requested. I was out of the shop within 90 minutes and the store honored a competitor's coupon, saving me over $50!
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January 2024 by Jeff Vandeveer
Good service at Firestone on MacArthur and I got the best price on tires from anywhere in Springfield.
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January 2024 by Michelle McGehee
We got here right when the store opened and Jeremiah was super helpful in getting my tire plugged so I could get on the road back to Texas after the holiday. He was upbeat and cheerful. Our tech was Martin. Very helpful and very little wait time. Thank you so much!
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January 2024 by Raymundo Lopez
Horrible place with a rental car of enterprise and they can't replace a tire
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December 2023 by William Johnson
Great Help , very fast, I had called first and he remembered me, and made the process very simple, the entire staff was amazing!!
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September 2023 by Tim Carey
The guys here are great. Always friendly and do great work. They have gone above and beyond whenever I needed work done. Jeremiah, Daryl, and Austin are the best!
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September 2023 by Tanya Copeland
Amazing group of people. Go above and beyond for their customers. Much appreciated. Need more like yall around.
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August 2023 by Jeffrey K
Knowledgeable staff. Quick Service. Open on Sundays.
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August 2023 by Chuck Alexander
Worst ever!Didn't know correct oil.Put vehicle up on lift then went to office and ate pizza.Expensive.A joke for an oil change!!!Service: Oil change
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July 2023 by Jennifer S.
I have gotten tires from this place for the last 2-3 years, only because they seem to be the only place in town that has them in stock. I even buy the insurance for them. Monday of this week one of my tires was slowly losing air. I took it to a different tire business because I no longer trust Firestone. They dunked my tire and did an extensive search and could not find any reason for the tire losing air. They thought it could be the valve stem. I made an appointment to take it to Firestone and had my dad take it (again, I don't trust them). They called to say it was a nail in the side wall of the tire. This is the 3rd time they have told me one of my tires is bad due to a nail in the sidewall. My dad asked to see the tire when he picked it up and the nail looked brand new, still shiny. He asked why the other tire business wouldn't have found the nail and the Firestone employee acted shocked and offended. I have filled up that tire with air every day this week. I would have noticed a nail. So would other businesses. It's a scam to get you to buy new tires and I'm sick about how many people they probably do this to. I wonder if they get bonuses based on tire sales? I will NEVER take my car back here.
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June 2023 by Kenneth Collins
Came in with my front driver's tire not holding air. It is a new tire, so it shouldn't have gone flat on me. We got air in the tire to come in and get the valve stem replaced (I knew that part was needing changed) they estimated my wait time to be 45 minutes to an hour before they got my car in. I wasn't even waiting 30 minutes, and they had my tire fixed, and ready to go back on the road. The gentleman I spoke with, Austin was very polite and helpful. If it were possible to give a 6 star review, I definitely would. I'm very pleased with the help provided to me. I'm not from the area, but if I were. I would definitely be a repeat customer
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May 2023 by Max x
I'd say besides one exception, I've always had great service here!
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May 2023 by Leah Carpenter
Brought a work vehicle into this location three times and counting. Every time they say it is finished and we return to pick it up, it has horrible sounds coming from the brakes and all the brake lights on the dash on. They lie and say everything is completed and they drove it with no issues. They are taking advantage of a business by charging what they want without actually doing the work. The store manager is no help and also dishonest.Services: Brakes
