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August 2024 by Erin Becker
BEWARE ONE OF MY BIGGEST REGRETS WALKING IN THAT PLACE DURING ARE TIME THERE WE SEEN ATLEAST 4 others that felt the same please these people don’t deserve your business bc they don’t care about you or anyone else but themselves!!!!!!
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August 2024 by MARK VANDERWERF
Great experience. Overall fair pricing. Friendly staff. Bought 2020 Ram 3500 6.7 Cummins. I would definitely buy at Faines again.
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August 2024 by Jacob Leingang
Worked very hard with me and helped to get a vehicle with in my budget. I would highly recommend them.
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August 2024 by Matt Reyes
Great place!! I was looking for a vehicle for my daughter starting at Illinois State. They had a great CRV available and Sean was prompt, kept in touch until we could get down to Springfield and was very honest and worked with us the best he could to get to a price we could agree on. Highly recommend!!
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July 2024 by Stephanie Vaughn
Ended up with a lemon. Bought a car for my daughter. Got it home drive it a couple days it started smoking without over heating. Get in to check everything and the engine is screwed. They removed the thermostat so there was no way to watch for it to over heat and the heads was rigged. After mechanic looked at it was told engine was bad and needed a whole new engine. So now I'm in the process of that. Car was bought as is and Illinois don't have a lemon law so we are stuck fixing it ourselves.
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July 2024 by Travis Hendrix
Terrible experience lied about inspection the vehicle was ragged out and had many issues that showed up even tho it was apparently inspected if your smart you will listen to the reviews and not buy a lemon
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July 2024 by Larry Dukes
Faines is amazing as always. Talk to the mechanics they know the cars better than anyone else would ?.
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July 2024 by Jon Dyer
bought a truck, took a little risk based on my situation it was sight unseen, salesman assured me of a number of things, all lies. Got the truck and the front end it shot, death wobble, they're no hiding that, water pump shot, all diff tires on a dually, 5k worth of work on it after the sale. These guys didn't even give me a functional key fob, at least the gave me the key. They said they would mail me a key fob and then disappeared, worthless in my opinion, I'm going to Minnesota to buy trucks from now on. Retired military guy here, educated and understand used trucks have issues and I have planned to repair minor things that come along with a used work truck, but the death wobble on the front end??? Come on guys, it almost ran me off the rd first time in it. Unacceptable way of doing business. Wish I had never put my faith in these people, learned a hard lesson I'll never repeat.
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July 2024 by chase berlinghof
take the car to a mechanic first
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June 2024 by Drew Dunbar
Terrible dealership! Bo the service guy is a scam artist! No joke! All I needed was new break pads! Bo the “pro” said I needed new rotars pads calipers and hoses! They try to screw you over badly! Don’t recommend
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May 2024 by Jon Conderman
Fast and friendly service. It was just a cheap first car for a 16 year old. So, it's not the nicest thing on the lot. Still was treated well and given good service throughout the process. Up front about the car and its condition. Shaun was great to work with and would recommend him if you see something you like on the lot. Beware on trade in value. Only wanted to give us 500. Drove it home and had it sold for 5 times that within the hour. If you see something you like and have the cash, I would recommend it.
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May 2024 by luke smith
Latoya was very helpful in finding all the information and a great conversation we had. And came outside and greeted us in a very friendly manor
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March 2024 by Chris Sorensen
WOULD NOT RECOMMEND
I purchased a vehicle from Faines last month. I noticed a shuttering while turning at low speeds and took the car to the shop. It was a known bulletin from ford that needed to be addressed. The car has now been sent back to ford for repairs that I will be responsible for. Faines declined to help. Buyers beware. Upon further inspection the rear door handle fell off and was reattached by double sided tape by Faines. I would recommend and friends, family, or strangers to choose a different dealer to purchase a vehicle. I will not give Faine’s Auto any more business.
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February 2024 by David Sloane
Well to start off with, I was very disappointed I was not met with a balloon drop and mariachi band, and glamor girls with champagne when I first walked in. They need to work on that. But otherwise doing business with them was very pleasant. I needed a new pull truck to pull trailers for show cars I’ve built. I knew exactly what I wanted in the powertrain configuration. Unfortunately, Faine’s had the only one i could find in the country, so I had to come up from Texas. I looked around. Pretty impressive inventory and facilities. I didn’t see a bondo-bucket on the lot. They were friendly and professional. One item on the truck I wanted changed before I would buy it and they jumped right on it. That gave me the chance to see their service facilities. I was most impressed. They would rival those of most new car dealerships. In doing the final paperwork I had to catch myself and not let it insult my intelligence when the F&I guy pointed out the standard AS IS, NO WARRANTY clause you’d expect when buying a used car. (That’s a risks you assume in exchange for the benefit in a reduced price and depreciation buying a pre-owned car. They’re USED! They’re cars! They WILL need repairs!). I stayed calm by telling myself there probably really are imbeciles out there that expect used cars to be NEW without wear and have manufacturer style warranties and services like loaner cars, etc. He was just being thorough. He really wasn’t implying I was an idiot. I drove the truck 810 miles home no problem. Given the need and opportunity I would definitely do business with these people again.
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February 2024 by Krista Teague
This place deserves ZERO STARS. We just bought a 24k Tahoe from them. They told us the engine light came on for low voltage and they had fixed it. 12 hrs later the engine light comes back on, we take it somewhere else and were told it’s NOT low voltage it’s the catalytic converter. Not a cheap fix. We told Faines what happened and now they won’t answer any of our calls or texts. They’re completely ignoring us. DONT WASTE YOUR TIME OR MONEY HERE. They don’t care about doing the right thing. They only want your money and to screw people over.
