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March 2024 by Kurt Flaherty
My installer, Brian, did a terrific job. Very professional and very detailed. All in all, a job well done. He is definitely on the A team.
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March 2024 by Candace Masten
Purchasing a new refrigerator was a pleasant experience at DVD's. Shaun, Sales Consultant, was most helpful in showing me fridges that met my specs. Brian delivered my new fridge all by himself and went way beyond just the delivery by repairing the door on my old one and moving it to my detached garage. He was very cordial and is definitely an asset to the company. I would recommend them to anyone looking for a new appliance.
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March 2024 by katherine allen
We purchased a new dishwasher and had it installed. Brian the supervisor was the installer and was super friendly. He worked quickly and was very nice to my young son and the four corgis watching him.
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March 2024 by Audrey Becker
Brian was a GREAT delivery person! He was very helpful and cleaned up and made sure everything was working. Thank you!
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February 2024 by Tracy Gawedzinski
Brian and Adam (installers) and Sean(?) sales were awesome, professional, and worked through a bunch of obstacles. Would definitely deal with again
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February 2024 by Erik Williams
Purchased complete kitchen appliance set oven fridge over range microwave. The microwave screen started to malfunction after less than a year we called about fixing the issue they came out and told me that part wasn’t covered under warranty charged me over 80 dollars for the part came 3 months later to put the part in and charged me over 200 dollars. Never offered any sort of help or solutions being the microwave was less than a year old. I won’t purchase anything from here again and wouldn’t recommend purchasing anything from since you’ll end up buying a new appliance trying to get your new appliance fixed.
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February 2024 by Sara McCarty
Brian and Adam came to my residence to deliver, and install our new washer and dryer. They also hauled away the old set. Both gentlemen are extremely professional and courteous. They were even earlier than the scheduled delivery window I was given. Highly recommend these 2 for delivery service!
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February 2024 by D O
The drivers endanger everyone on the road in Springfield.
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February 2024 by Troy Faley
Purchased a washer and dryer from the store and it was delivered and installed within the week. Brian and Nate came to install it and they were super helpful and courteous and made me feel very satisfied with the purchase, product, and installation service. Will definitely be back for future appliance purchases.
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February 2024 by The Gardener
We had so many problems with service and installation. I know customer service put in extreme efforts for us. But overall it was a disappointing experience.
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February 2024 by Leslie Moore
Our fridge stop freezing service guy came out, told us to unplug fridge, we did he said part would be in 2 or 3 days . It was done on 1 8 24 I just called today because they didn't even give us a call. The girl said the part would be in and they could do it the 31st, really ordering a part should not take that long. Not happy about this
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February 2024 by Constance Sword
Bought speed queen washer 3/12/23. First repair on 8/25/23. Now we have scheduled a second repair on 1/26/24. I understand the lemon warranty on these machines but it’s sad that the female that answers the phone for repairs won’t let me speak to a manager about my concerns. She had stated that the manager can’t do anymore then what she does. Basically she is blocking access to anyone else in store. Who is in charge?If I would of known about the poor performance with speed queen I would of bought a different brand. I understand things break down and need repaired. This looks to be a store that doesn’t stand behind their products.
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February 2024 by Heidi Megginson
I don’t know how this place is still in business. HORRIBLE customer service. The amount of complaints on BBB says it all.No. You wouldn’t find my name. After receiving a stove as a gift years ago and calling your store to have a repair I was informed by the woman we didn’t get it there. I had the paperwork/warranty in my hands and had to drive to Springfield from Jacksonville to show her it was indeed purchased there. Her response? “Oh”. At which time she told me it would be over a month to have someone out. I had a repair man in town do it and will NEVER deal with your co again. My friend Lisa Trotter, purchased a wall mount oven and your installers broke off part of the front lettering on it and never said a word to her. She discovered it after they left. She’s been fighting for approx 6 months to have something done about it. When people spend their hard earned money and can’t get what they’re promised it’s maddening
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January 2024 by Cash 2cool
Garrett and Mike were very professional and they worked so clean I’m now making plan on getting my new appliances just because of them #1 team
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January 2024 by Kyle S
Excellent place to shop! Lyle really knows his stuff and helped us with a new Frigidaire kitchen set. We will be back !!!
