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November 2023 by Doug Roberts
We purchased an older home in the greater Springfield area and decided to have most of the flooring replaced. We had Cummings Carpet One replace carpeting and install laminate, luxury vinyl, and tile in various rooms. We're very happy with the product and installation, but we had a question about a visible seam in the carpet in one room. We were very displeased with the response that we got from the Cummings Carpet One sales representative we worked with. He ignored my emails and calls, and lied that the owner of the shop had tried repeatedly to contact us (he had not). Eventually, after being very persistent, we did get a representative from Cummings Carpet One to come to our house to look at the visible seam in the carpet and we were told that the carpet had to have time to 'bloom'. I ran this explanation by a friend of mine who has been in the floor covering business for over 40 years and he said that explanation is "B.S.".
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November 2021 by Robin Afeld
I highly recommend Cummings carpet for all of your flooring needs. I had a particularly difficult curved staircase runner and the guys worked diligently to make sure it looked amazing! David was exceptional to work with, he is very knowledgeable and kind. He kept me updated on every step of the process. The quality and selection of products were excellent. The whole process was quick and efficient. I can’t thank them enough!
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October 2021 by Mary D.
The folks at Cummings Carpet were friendly, knowledgeable and professional. They took their time to show us various styles of tile for use on our bathroom and were able to explain the pros and cons of the different styles. Prices were reasonable and the product was delivered quickly. I highly recommend this long standing company.
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July 2021 by Rhonda Mccafferty
Great people, local. Fair!
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June 2021 by Donald G.
I have used Cummings Carpet several times before. Very professional from top to bottom. Guidance and communication in the sales process was excellent as it was with scheduling the installation. The installation team knew what they were doing and were able to move furniture and appliances as needed without any mishap. I am very satisfied with both the process and the result.
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May 2021 by Julie Klor
Friendly, on time, great price, and great product as well as a great salesman named Larry and two very nice carpet installers!!
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May 2021 by Julia Cain
Wonderful selection, prices, and service! I love the LVP we selected, and Mike ran a fantastic installation team. Everything looks great!
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May 2021 by Sean O'Malley
I have nothing but great things to say about Cummings and would recommend them to everyone I know. They were knowledgeable about their products, effective communicators, and detail oriented.
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March 2021 by Mike S
The staff were very kind, knowledgeable and professional and we had a pleasant experience throughout all phases of the project from measuring to installation. We won't go anywhere else for flooring in the future and we highly recommend Cummings to others. We are very satisfied!
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January 2021 by Robin Foster
Absolutely love my new carpet! The staff and owner are are wonderful. Ask for Mike Willett as your installer. He is exceptional. Not a big talker but he takes pride in the quality of his work. Mike worked the entire day with only a few short breaks. The entire team are the best. Thanks guys!
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December 2020 by Jeanne Miller
The selection and prices are excellent! My salesman, David, was very helpful and gave me great help with his product knowledge and expert measurements. The installers were perfectionists and did an incredible job! You will be very happy with Cummings!
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September 2020 by Andrew Waters
Bought a new house and first time carpet buyer. I did not know that there were so so so many options. Explained to David what I was looking for and he gave me a about 5 different options of carpet with different colors. Knew my budget was not the biggest in the world so steered me towards affordable options. Would highly recommend.
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August 2020 by Stacey Rademacher
I cannot say enough great things about our experience with Cummings Carpet. Larry patiently explained the differences in the several types of carpet I selected, helping me to pick the best fit for what we needed. They went above and beyond in getting it ordered and installed quickly. The carpet is absolutely wonderful - great quality and perfect for the rooms. I sincerely appreciate Cummings Carpets' dedication to quality and service!
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August 2020 by Gayellen Kick
We purchased our new carpet (three bedrooms and living room) from Cummings Carpet One because there were no hidden fees and they offered a guarantee if we were not satisfied. After a year when the carpet wasn't holding up, the owner came to our home to check the carpet himself. We picked out new carpet in the same price range which was replaced and installed free of charge.We are extremely pleased with their professional service, their friendly installation crew who moved the bigger furniture for us, and with our new carpet. Ron and Gaye Kick, Springfield
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April 2020 by Denise Workman
Very disappointing experience. We were told the amount of carpet we would need based on room measurements by realtor. When David came to measure himself, the amount of carpet and price increased substantially. Additionally, because we had enough carpet left after the install, David agreed to come out himself and install some of it in a hall closet not originally figured in. The day and time he was scheduled to be there he called to say he had an emergency. The next day he called and said he just decided he wasn’t going to come over and do the work; it was going to be too much for him to drive his own vehicle and bring his own tools! In the future if we need carpet, we will shop at a store that has salespeople who are honest and fair.
