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January 2024 by Judy Hunter
No problems with Cricket. Love Cricket
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May 2022 by Ted L.
Great job setting up my new iphone 13 plus made sure all contacts and pictures were on there great service from Chad Nate and Wade
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November 2021 by Patricia Huff
When I called customer service the gentleman was very hard to understand and not very pilote
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August 2021 by McKinsey Rice (Kinsey)
These guys make things super easy to get yourself a new phone and take care of your account. And the coverage is great. We always obtain excellent service the the Cricket Team!!
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April 2021 by McKinsey “Kinsey”
These guys make things super easy to get yourself a new phone and take care of your account. And the coverage is great. We always obtain excellent service the the Cricket Team!!
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April 2021 by Sarah Caitlin
If I could give 0 stars I would. I went to the store on North Dirksen & the woman I spoke with was Torrey. She was the most rude woman I have literally met in my life. She laughed when I asked a question about my plan then sighed like her dog died when I asked her another as if I was a burden for walking into the store. If you look at my previous reviews I’ve made you can see I’m very positive with reviews but with this one I couldn’t. I love working with cricket because of the low prices but I sure will never go to this store again. I hope you get a new “customer representative” because she doesn’t know the definition of customer service.
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April 2021 by Jocelyn Motley
Wade was very helpful patient and knowledgeable new customer and feeling good
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March 2021 by Kurt Schoeneweis
Great service and prices.
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March 2021 by Cassie B
Every cricket store I have been in has given me great customer service. The price and coverage of my cell plan is great!
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January 2021 by Stuart Pidron
This review has nothing to do with any staff, because Wade and Laura are great. Mobilelink on the other hand...The cellular service is ok and budget conscious, sort of. There are better plans with better service for less money. Plus, even though you buy your phone outright, you have to have service on that phone for 6 months before they will give you the unlock code. That is a Cricket policy. Now for mobilelink: they charge $25 to activate a phone when it is suppose to be $15 and no matter how long you have been a customer, they refuse to waive it under ANY circumstances. I will say this: if you MUST do service with cricket, do it online. Mobilelink is straight garbage.
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June 2020 by Sarah GB Haubold
Easy switch and set up. Excited to start saving money! Go see Wade, he’s great!
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April 2020 by Charidy Lee
Brittany was AWESOME!!! I am a home care provider and due to COVID19 there are some new safety procedures. I had a client that needed his bill paid & well we couldn't leave the vehicle. Without hesitation Brittany came out to the car & took his payment. He was so worried about getting his bill paid. Thank you Brittany you helped make his list of worries alittle shorter. Cricket is lucky to have you as an employee. Due to your actions this will now be my go to store with all my clients cell phone needs. My client LOVES you.
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April 2020 by Martha Boggins
I will never come back to this store and deal with Whitney again! She was rude and so interested in talking on her phone! When I tried to get her attention she told me off and said she didn't need to be there. Just do your job! I'm going to a different store. You madam need to learn what customer service is all about!
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April 2020 by Sue Bay
Brittany was excellent extremely helpful and couldn't ask for a caring person as she was to help us set up a new account for John today.thank you much.she went above making sure everything was working before we left the store.
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March 2020 by Michele Sparks
Brittany was excellent extremely helpful both on the phone and in person. We live closer to the Lincoln Illinois store they were not open. Was in need of phone due to loss/stolen phone. Have been cricket customer since 2016.
