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February 2024 by Karla Cannon
I had mistakenly downloaded an app and gave a scammer access to my phone. The Cricket store in Springfield had only 1 guy working, and he was NOT very helpful. However, the Cricket store guy working in Jacksonville helped me AND deleted the app (which the guy in Springfield did NOT tell me to do!!).
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January 2024 by Bill Smith
Salesman was weak on knowledge.
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February 2023 by Doug Turner (DiRT)
Marquis R was very polite and helpful. He wasn't pushy at all and helped my find the right phone for my needs. He got me checked out in minutes and went over all the fees and taxes before I was charged anything. It was a great experience....2023 UPDATE...Dealt with Wade today. He was very polite and informative. The phone we purchased was for my wife and he got her one that wasn't too expensive or powerful beyond her needs. The only hang up was the time lock safe that the company installed which delayed is getting the phone for several minutes, but that's not his fault.
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September 2022 by Garrett Howerter
I have cricket since 2016 was ok at first just whatever you do don't do it worst ever asurion customer service for insurance on a cell phone I've ever had just remember if you crack your screen and can't hard reset your phone throw it away cause theyll get your info after fixing it ever think how these people get your info and other contacts hmmm makes you wonder maybe right. Just Sayn
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August 2022 by Kali fernandez
very good attention although as there is only one person it takes a long time
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September 2021 by Todd Frasco
Great prices, great staff, I highly recommend Cricket Wireless !!!!!
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June 2021 by Juan Galvan
Great prices. Great customer service. Bring your own phone though.
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June 2021 by Justin Ramsey
Love them, always receive amazing customer service
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April 2021 by Don Angles
Awesome folks here very helpful would go back.
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March 2021 by Doug Turner
Marquis R was very polite and helpful. He wasn't pushy at all and helped my find the right phone for my needs. He got me checked out in minutes and went over all the fees and taxes before I was charged anything. It was a great experience.
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September 2020 by Amanda C
Khalil was very professional and knowledgeable about the phones in the store. He was patient and helpful with setting up my new phone. Even though they were out of stock on the screen protector I needed for my new phone he said they would call me when their next shipment comes in. Wonderful service!
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July 2020 by Ibrahim Johim
Services like
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June 2020 by Judy Cadle
I went to Cricket Wireless to change my service and to purchase a new phone. Khalil J. is the associate who helped me. He helped me pick out a phone that would be easy for me to use and completed the sale. We had problems changing the service because the old company gave us incorrect info. Khalil stayed calm and professional during the ordeal. I cannot thank him enough for getting everything straightened out. He was friendly, courteous and professional. He is a credit to Cricket Wireless. I will refer friends and relatives to him.
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June 2020 by Ayna DeVarose
Khalil and Noah went out of their way to help me access a reliable and affordable phone. Khalil introduced me to the LG Harmony 3, but there were none in stock. Sad face. BUT Noah knew how to make magic happen and tracked one down for me. They are an awesome team!
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May 2020 by Taylor Oxley
Noah is great! I had been having some issues with my device after traveling abroad and consulted many different Cricket stores, Apple, and support stores. No one was able to solve my problem. Noah took the time to listen to my problem and came up with a in depth solution to my problem. He helped me navigate through Cricket support and checked in with me when he found new information. Thank you for going above and beyond Noah! It is greatly appreciated!
