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May 2024 by Lynette Powell
Cheapest tow in Springfield, great customer service, quick arrival, and no mishaps!!
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May 2024 by Schella Doedtman
They do amazing body work. I was rear ended and my back door looks brand new. They're the only ones I trust to fix my car and it's definitely not the first time I've used them. Quality work and the price isn't bad and they work with insurance companies well so you don't have to. Kim is great and the guys in the garage are as well. Highly recommend!
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April 2024 by troy vansacik
Great job with collision repair.
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February 2024 by Kathy McClure
No one would come by the interstate. He was there fast and did great work. I was also watched over by the Illinois state police while waiting. Thank you both. Highly recommend ByPass
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February 2024 by MaryAnne Blackwell
They are great fixing visible damage but didn’t report to insurance or fix the damage to working parts underneath. I’ve incurred $3000 of repairs they didn’t tell insurance company about.
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November 2023 by Missy Vanderfeltz
Awesome ? Got my me n my lil whitey Tuscan back on the road?
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November 2023 by Jeremy S
Great people!
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September 2023 by C Kelley
Awesome tow pick up!
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September 2023 by reddwho1
Do pretty good work
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August 2023 by Patricia Hall
The lady who answered the phone was rude...wonder if it's the same lady mentioned in previous reviews?? She needs to take her rude funky attitude somewhere else...By-pass you need to get rid of her!!! Not to mention that a long time regular customer refereed your business to me... customer service is definitely not the same anymore!!!
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June 2023 by David Kleimola
Had an air leak Ina back door. The employee broke away from what he was doing. Highly recommend this repair shop
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June 2023 by D&D Dirt Fishers
This journey all began a year ago with a local dealership. Fighting tooth and nail to get repairs done to a vehicle that happened before we took possession of it. After 11 Mos the dealership finally agreed to fix it...the "cheapest way possible".Nope. Needless to say, we were not real happy about how the repairs how turned out.However...after meeting with the owner and pointing out what we were seeing, he agreed it shouldn't have been done that way.After less than a day, the repairs were made, mistakes were fixed and our new car looks just like a new car all over again.By-Pass handled this like a boss and is an example of how a business owner should handle any mistakes and make sure the customer is a returning one....well let's hope we don't need auto body repairs done anytime in the near future, but if so it'll be through them.Thank you again for making this situation as smooth as possible.
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May 2023 by Eddie Kimble
Allstate gave me this company as an option, so I went in to get an estimate. The guy who was helping me said that they couldn't get me in until the end of June. I told him to go ahead and add me to the calendar, but I was going to call Allstate to see if I can contact a different company to see if I can get serviced sooner. I went into the office to verify the details with the front desk clerk, and she told me that she would not order the parts until I call back to confirm my appointment with them, which I totally understood. I got a call today from her confirming my appointment for June 26th. I told her to scratch me off the calendar because I went to a different company. She got irate with me and said they already ordered $4k in parts and that it would have been good if I called them to let them know. I tried to remind her what she said to me but she hung up. Very disrespectful and rude. So I call back toto explain what she said, and a man answered the phone. He was just as rude as she was and wouldn't listen to what I had to say. It's amazing that some companies don't believe in great customer service any longer. The worst thing is, my 16 year old daughtrt heard the entire conversation. Don't waste your time or your money.
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May 2023 by Destiny Kimble
So disrespectful. I am in the car with my dad and he received a call from your company. Your company ordered parts when your company said my dad had to call back to confirm. My dad already had another place so he didn’t call back. Your company called back today and my dad told the secretary of the company to scratch him off the list since it’s gonna take 4-5 months to get his truck repaired. The secretary started being rude and hung up on him.
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April 2023 by William Lester
All this time I've been driving 3 miles for an Oil change and had no idea they did them. Took my car for an oil change and a Tune up, not only was it almost half the price that other shops quoted me, they got it in and out in a little over an hour.
