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November 2023 by Kirby Londrigan
LOVED everything about my wedding (I was the bride) hair and make-up done here on Oct 7, 2023!!! Highly recommend Amy Ruble for hair and Marissa Watson for make-up!! They were wonderful. And my hair AND make-up lasted all day & night❤️Services: Bridal services
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October 2023 by Gina Hemphill
Kayla Hooper is a great nail tech! When I payed I had a few older gift cards. The ladies went WAY out of their way to look up info so that they could honor my ridiculously old gift cards! I appreciate greatly that they went above and beyond!!Service: Acrylic nails
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October 2023 by Chat wCam
I’m not aware if Erica is still employed here but she was very unprofessional & created a hostile environment when I was an employee. Her & the manager were very close so she didn’t care to hear or understand my side of the story. Favoritism & Drama is big at this location. Plus, it’s a requirement to wear make up - it’s not worth it.
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October 2023 by Krystin Townsend
I had a massage from Nelly. It was amazing! I definitely recommend her.
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August 2023 by Rachel Smith
Get a custom facial, tailored to your skin, only the best from Cindy F. always!
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June 2023 by Jane Chard
I have seen Cindy for years and she does fabulous work. The hydro facial was unbelievable and she is a master with shaping and tinting brows. I will continue to go to her for all of my needs.Services: Eyebrow shaping
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June 2023 by T F Sakolsky
This is a lovely salon. Great ambience and friendly staff. Holly always gives a great cut and style. Will keep coming back. I highly recommend BJ Grand Salon and Spa.
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May 2023 by Stephanie H
Love getting my nails done by Carmita. Clean facility with lots of different options to pamper yourself.
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April 2023 by Tamela Robinson
My daughter received a gift cards for BJ. When she made the appointment the person told her on the phone she could only get a classic facial that they didn't do the other advertised facials. But she could tell the person doing the facial what she wanted when she arrived. She cancelled her 8am appointment at 7 or 730 am since she was sick Monday morning. Then tried to schedule another appointment on Thursday they did not have a time available that she could go and scheduled it for Friday. They did not notify her of a cancellation policy they have charged her for two cancellation which there was only one appointment.because and said she would be charged a cancellation fee for the Friday appointment she just made. She has no desire to even have one done now and is waiting for the manager to call back.
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April 2023 by Katie Mauger-Sonnek
To preface- I used to have good experiences at this place a long time ago but April 8th 2023 was terrible maybe management changed? And I don’t really blame my stylist exactly- more the whole BJ Grand system and the checkout staff. Since it was close to my birthday, I decided to book a special conditioning treatment that was labeled $47 online when I checked out. I had a phone call asking me to come 45 mins in advance so I could get my hair blow dried in time. At the salon, I had the treatment and then was told that I couldn’t have my hair completely dried and that it would be an extra $50 (not even including straightening) and they didn’t have time anyways after I even came earlier. My stylist said, oh since I didn’t do one of the parts of your conditioning treatment I’ll make it even cheaper. I was okay with leaving with wet hair as she implied it would be cheaper than my booked price. So I leave with my pretty much wet hair and then was told at the front I owe $123 for a conditioning treatment with wet hair (again my online appointment was booked at $47 and my stylist said it should be even cheaper) I go back and forth with the beyond confused and judging me staff and then they said oops okay actually it is $63. They seem to guess arbitrarily with the price? I still ask, “what happened to the quoted $47?” And they said “well we don’t update our online prices.” So I left spending close to $75 dollars after tip with wet frizzy hair. Kind of cried a bit in my car as this was super disappointing and wasted money and I looked worse than when I came in. Extremely upset with this business and I will not be going back nor recommending it unless they can do something about this- no need to pay a bunch of money to be treated second class.Service: Shampoo & conditioning
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April 2023 by Barbara Rebbe
Hannah is always so nice and does exactly what I want to have my hair look like. It's awesome
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February 2023 by Emily Wenneborg
Richard is a magical being and you can’t convince me otherwise. My hair is healthier than before he lightened it. The scientific calculations that went into his formula were beyond my level of intelligence. He’s stuck with me now.Service: Hair coloring
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February 2023 by Hoda Legacy
BJ Grand salon and spa in Robinson st, keeps your payment/ card information in their system and charges you when you miss the appointment even when you don’t give permission to do so! I usually pay +800 to this salon every year, they prefer to lose a customer for $50! Very smart gesture.
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December 2022 by Clare Thorpe
After 30+ years I will not be turning. My daughter had a horrible experience and was passed off to another stylist. I no longer trust or have confidence in this business.Service: Haircut
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December 2022 by Karen Provart
Called yesterday to make an appointment for a partial body massage by Dani. Was told by Mya that the cost was going to be $66. After my massage today, I checked out and the cost was $86. Explained that I was told it was going to $66. Was told that $66 was a starting price and it depends on who you see. If Mya knew I was seeing Dani, then she should have known to quote me the correct price for this service. BJ’S owes me an apology and at least a $20 refund.Service: Massage
