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February 2023 by jeff cseak
Want to send out a thank you to Dale and staff for a speedy repair on my O.B. shaft. When the manufacturer wouldn't help with the problem, Dale stepped up and honored their warranty. Thanks again I will recommend anyone to do business with you all.
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February 2023 by Travis Watkins
If you want great service and a huge selection this is the place for all your Billiard needs! I had my table redone and it was better than brand new thanks!
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February 2023 by Nick/Dawn Calhoun
We had a great experience. Highly recommend that if you need a pool table or one moved call these guys.
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December 2022 by Christopher
Joe and tami went above and beyond for me this week. I'm out of state, they jumped on my needs and order, got it processed, prepped the shafts and tips and shipped same day. Went even one step further and didn't charge me for over night shipping! They have truly built a life long relationship with me and no matter where I'm at ALL of my billiard needs will come from them! This was the absolute best first experience I've ever had with a company.Thank you two so much!
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November 2022 by Chantel Hoerr
The establishment was clean and they had a very friendly staff and owner. We drove 1.5 hrs on a Thursday and missed the owner who handles repairs. They had our order ready the next morning tho and we were super appreciative. They spent time with us and we got what we needed fairly quickly. They have a wide selection of items and have the option to order for you. Employees were pretty knowledgeable and helpful. I wish I had more time and lived closer to take lessons with Joe! Thanks for taking the time with me and getting us what we needed.
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October 2022 by Robert Markley
Great People Joe and Tami to help with cue repair and sales. I would highly recommend you stopping by.
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September 2022 by aaron
I'VE PURCHASED 2 PREDATOR AIR JUMP II CUES, A PREDATOR BK RUSH REDLINE & NOW A REVO 11.8MM SHAFT, NEVER ANY ISSUES WHEN PURCHASING, CUSTOMER SERVICE IS PERFECT!!! & THEY ALWAYS ANSWER QUESTIONS & CONCERNS!!!!
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September 2022 by Ron A.
Recently I ordered a new pool cue from Nielsen's. Worried a little bit because they were so far away. Unclear communication, probably my fault, because I ordered what is called a Ghost Addition. I got a Ghost very quickly but not what I wanted, this was a break cue not a playing cue. I called them and got Tami sp. on the phone. No hard time, no issues, they paid to ship it back, they sent the other very quickly. Tami was a consummate professional. Wow, it was painless, it was economical, I feel like I made new friends. Got the right cue, and just ordered another from them for my friend. Too bad there are not 6 stars, I would give them. In a world where we think customer service is dead, Nielsen's didn't get that memo. They exceed all expectations. Ron San Antonio Tx.
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June 2022 by Tom Duncan
Over used term - one stop shopping. This place is truly one stop shopping! Good prices, really quick delivery.
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May 2022 by Allen Ittenbach
Had a new tip put on, done while I waited. 20 minutes, excellent job!I have purchased 2 cues from Nielsen's The staff has always been very friendly and helpful. Highly recommend!
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May 2022 by Pam Armstrong
Friendly and knowledgeable. Very helpful and we love our new sticks and tips?
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March 2022 by Aaron Miller
I ordered a new shaft and box of tips. The order was processed and shipped the same day. My order was expertly packaged and protected. I can't recommend these guys enough! I will be ordering from them in the future.
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February 2022 by Natasha McClintock
Went to Nielsen's Billiards and spent over two hours with resident pool pro-Andy Hauschild. Very knowledgeable and helpful. He and Tami were so nice and patient for someone like me trying to get back into the game. Ended up getting two cuetec cues and some needed equipment. Thanks, Joe McClintock
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January 2022 by Ryan McManus
This establishment is the most professionally run and consistently precise business I’ve ordered products from in a very long time. On phone orders, they meticulously go over every item line by line for accuracy. I’ve recommended this business to others and they have also commented on their kindness and professionalism when they visited the actual store. I live 3 hours away from the store but would like to make a visit in the future. Keep up the great work!!
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January 2022 by Christopher Christianson
Joe and tami went above and beyond for me this week. I'm out of state, they jumped on my needs and order, got it processed, prepped the shafts and tips and shipped same day. Went even one step further and didn't charge me for over night shipping! They have truly built a life long relationship with me and no matter where I'm at ALL of my billiard needs will come from them! This was the absolute best first experience I've ever had with a company.Thank you two so much!
