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February 2024 by Jasmine Cashin
Ive been stopping at this location for years and have never had an issue until last night, after checking reviews, Ive just been lucky enough to never encounter Ellen. She is hands down the worst at customer service. A simple transaction took 20 plus minutes because she actively ignored me standing at the check out when she was RIGHT THERE behind the counter until the person i was with asked if we need to check out somewhere else. The entire interaction seemed like an inconvenience to her. When i asked for a printed receipt she basically yelled at me that Ill be getting a digital one. I will honestly actively avoid going here to avoid ever having to deal with her again.
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January 2024 by Cori Smith
The most incompetent staff in the pharmacy area. I have never not had an issue with their service an getting my prescriptions on time.
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November 2023 by debbie bell
Spring Grove Walgreens Pharmacy is the one you should use. They filled a prescription for me in 10 min that Fox Lake couldn't do in 2 hours! They were courteous, prompt, and efficient!
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October 2023 by Calvin whitney jr
I walked into the store three times to get a flu shot the first two times they told me that they didn't have the time to give me the shot the third time they told me that I needed an appointment to get the shot I have been going to this Walgreens for years I will never be going there again the people working in the pharmacy are idiots and morons please do not waste your time going in this store and do not spend your money there
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October 2023 by Neal Fritz
Had an appointment for a vaccine, overworked staff, unorganized filthy pharmacy. They never called my name so I decided to get the vaccine in a clean setting
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October 2023 by Karen Mihevc
This location is terrible! They gave me the wrong dose for 30 days and billed my insurance for 90 days of medications that I did not receive. Now I cannot get the meds I need because insurance thinks I have them. I have waited over a week for resolution and am out of meds. They are rude and not willing to rectify a problem they created. Take your business elsewhere! Verify your drugs before you leave. If they mess up, you have to prove it to them. Frustrating beyond belief!
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October 2023 by Megan Pierce
Horrible service by the pharmacy! We had appointments for vaccines scheduled and we waited a full hour to receive them. Staff is unnecessarily rude considering they're the ones inconveniencing customers.
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October 2023 by Gabe H
Not good, DONT GO HERE. Rude stay away. Place is trash the staff is not kind. Only go for prescriptions and groceries.
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June 2023 by Kenny Gersch
I rang the bell for assistance at the front checkout. I hear someone yell this is ridiculous. When she arrived I apologized and asked if I'm not supposed to ring the bell. She then proceeded to vent and lecture me about passing her whenshe was stocking shelves and I could have said something then. I am not a scheduling manager and how do I know where she covers in the store. Very rude!
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April 2023 by Desmond McDermott
There's a lady that works at the Walgreens in Spring Grove Saturday complete b**** to times now she told me that's Walgreens doesn't make photo copies my was a manager on start I'd fire dad picture to minute
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March 2023 by Gina N.
The pharmacy and its staff. They do not inform you when you have a medication that is called in but they are out of stock. They wait for you to call and ask when you may pick up your medication. This has not happened on a single occasion but several and with different types of medication for both my father who is a heart patient and my husband as well. Unfortunately Spring Grove is a small town and this Walgreens is the only means for most people to obtain medication for both chronic and non-chronic conditions. Hopefully more people will stop using this Walgreens pharmacy location and utilize Jewel-Osco pharmacy and/or a CVS moves into town.
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February 2023 by D G
The pharmacy closes at 5 pm on weekends having over 50 minutes left. I waited at the window for the pharmacist to see me and ignore me. This is completely rude of Walgreens after they had alerted me if a prescription, and I will do my part to have Walgreens removed from my home town of Spring Grove.The other staff are complete and utterly trash. This location cant seem to keep staff i wonder why!! Walgreens hope you like losing money to CVS! Not much better but they have whats called self check out saves time. You have lost my business from every Walgreens! Whose with me?
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December 2022 by Karen K.
I have been waiting for 1/2 hour by the window terrible service Service is terrible
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December 2022 by Kristen Mill
I travel and have moved a fair amount. This is the worst Walgreens. They are slow, rude, will not fill prescriptions sent it from doctor offices without you calling. They have given me the wrong order. They once gave my prescription away to someone else. And as if their customer service wasn't bad enough, the phaacists here are always rude and condescending from the moment they come to the window. The assistant turnover is the highest I've seen, and no wonder. They are the epitome of terrible at this location.
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December 2022 by Maria Izquierdo
Very disappointed. They wanted to charge over $100 dollars for the COVID test when online it says clearly Drive thru NO cost COVID testing. See below. Not even with proof they did it. My son had to leave without his COVID test and feeling horrible. Thanks for nothing just wasted time. They did wanted my insurance to process my sons testing which I’m not sure but I believe that’s not allowed since he’s not in my insurance.
