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September 2023 by j water
This review is specifically regards to supply and demand, and one lady who periodically provides customer service. They have an issue with supply and demand as they only have so much room for products. They are willing to order the product you are in need of or put you on a ordering call list. There are plenty of times they are out of products. If they know a product sells out more than others; remove other products that do not have empty spaces. They may have six bags of “X” in 30lb bags yet only one “X”15lb dog food. Yet then they always have low selling product in stock that never sells out so they have more of a variety. They are repeatedly out of “X” 15lb bags and it is inconveniently annoying.There is one lady, perhaps the owner, who any time you bring up an issue with any of the other polite personable ladies who provide customer service; she shifts the problem back out on the customer and blames the customer. Instead of looking in the client files or asking a question to resolve the problem or issue at hand she immediately deflects and blames the customer. It bothers me as I am in the legal industry and she could try fact finding rather than accusing the customers like myself saying we are the cause or caused the problem.Other than these two issues, the store is fun with lots of great products, sweet cats and dogs that visit with customers, tasty treats and toys. I knocked off two stars due to the lady and lack of supply and demand.
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August 2023 by James Morvay
Love Nature's Feed. Friendly and knowledgeable staff, our pup always loves to go browsing and shopping here.
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August 2023 by GOT Fan
If I could give this store 10 stars I would. Everyone who lives near Spring Grove IL is lucky to have this place. They don't normally ship products, but I was in a bind finding my picky dog's food (sold out everywhere temporarily) and they happened to have some. When I explained my situation, they graciously offered to ship me some (to Texas), for which I am very grateful. They were very kind and courteous over the phone and my shipment came very quickly. I appreciate you folks!
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May 2023 by trizel wallace
I love the people. They know you and really care about you and your little fur babies. And they truly know their stuff. They listen and they are friendly.i love going into the store. I have never had a bad experience. Ive met the wonderful staff. And they really care. My Bentley has been a customer since he got here 5years and my recent rescue carly. They took care of her as well. Thank you so much for being no.1 on all of our needs.
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May 2023 by Sonny S.
This store was recommended to me in a dog training class and i am SO GLAD i visited! the entire team of employees were super sweet and very knowledgeable, they were willing to answer any questions i had and were very kind to my pup. Prices are relatively on par with most raw/ freeze dried/ natural pet food but they do have some deals and punch cards for free items (eventually) which is nice! I cant afford to go in too often as I am on a strict budget but as soon as I can, I plan on visiting for more raw snacks for my boys! also to add- they gave a scale in the store which is really useful to weigh in your pet without going to the vet!
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April 2023 by Kelly M.
This store is just what I was looking for! Very healthy treats and food for your home pets. Staff amazing! Owner super knowledgeable!
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March 2023 by Kate Farrington
Everyone there is so helpful and Dorothy (the owner) is also very knowledgeable! She provided some suggestions that helped prolong our senior dog's life a little longer. Nature's feed is the only place i will go to get food and other items for our (new) dog
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March 2023 by Kenneth Barkulis
An excellent source of pet food that has all the best ingredients. Friendly staff with an abundance of knowledge and insight into the dietary needs of your pet.
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February 2023 by Love2 R.
If you own a dog or cat, heck, even if you own a horse, chicken or love birds, Nature's Feed in Spring Grove has it all! From food, treats, supplements, toys and everything in between, this store will be your four (or two) legged pals favorite place to shop! You are free to bring your pal in with you, on a leash of course. Or, maybe you stopped in on a day that one of the VERY knowledgeable staff members has brought in their own dog to greet you at the door. Nature's Feed has SO many events throughout the year!! Adoption events, Nail trimming events, seminars, pictures with Santa, Ice Cream socials and SO MUCH MORE!!!
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February 2023 by Yvet Farooqui
Great store for your pet needs. A little pricey but good quality and good advice. Only problem is the attitude from some people there is rude and unnecessary.
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February 2023 by Christine O'Malley
The crew here is always willing to help when I have questions about my dog's health, nutrition, or behavior, and I appreciate that!Callie loves to visit them!
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December 2022 by Julie Krueger
This store is incredible! If you have not gone yet, you need to! Fabulous people & products!
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December 2022 by Deb Christian
This is a great place for pet lovers who like better than routine animal products. Staff very knowledgeable about food and pet care.
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December 2022 by Jeff Piazza
Very knowledgeable and my rescue Hound Duke was welcome to pick out his favorite treats
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October 2022 by ron e
Well let start off by saying it's been over 20 years since I owned a dog. Also, I realize that things have changed since then. Today I brought my rescue in 10/8/2022 and I needed help on to find what food is good for him (10 years old). I got him on 10/06/2022 and I fell in love with him. He does have allergies and I want the best for him. The staff was very helpful and well knowledge about what they have. I had many questions and they answered them all. I just wanted to say thank you for helping me and my dog (Smokey). Your staff is the best. I highly recommend this business and it's well worth the drive (40 minutes away).
