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September 2024 by Doniece Wall
I have had Tim out at my place, he was prompt, professional and honest. He fixed my issue in a fair amount of time. He explained things clearly and best of all he responds quickly.
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September 2024 by TamI VHP
I am very glad to have come across Drains,Inc.
We had the septic backing up in the basement. It was a Friday. The earliest anyone was able to come out was the following Tuesday. LM with Drains Inc on Friday afternoon. Tim texted me later that night able to send Pedro out in the morning.
We also had Tim come and adjust our toilets that were ghosting and running.
Friendly and kind, but most of all reasonably priced for their sevices.
I will be recommending them to anyone who needs plumbing work done.
TP
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July 2024 by Agnes Chan
I called Tim about leaking pipes in our kitchen and bathroom. He and Pedro came the next morning right on schedule and gave me a heads up as he was on the way. He explained in clear terms what the problems and solutions were, fixed the problems in no time, and gave much-appreciated advice on our plans to remodel our kitchen and bathroom. Thank you for being trustworthy, efficient, friendly, and professional!
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July 2024 by Marty Weil
Tim solved a drain problem that other service providers could not and he did it quickly and professionally
Update: Tim came back again this year 2024) to clean the drains and dod another great job.
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July 2024 by Jacqueline Katzenberg
We had a great experience with Drains Inc. We had some plumbing issues arise last night, and fortunately there was an opening in the schedule so Tim and his son were able to come out today and resolve our issue. I love supporting local family owned businesses, and will continue to
Reach out to Drains Inc. for future needs!
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May 2024 by Joe Davison
Tim was prompt, honest and super knowledgeable. He shared his findings and let me know how to prevent it from happing again. Would highly recommend his services!
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May 2024 by Nicole Ekstrom
Tim/ Drains Inc is responsive, knowledgeable and respectful. We called looking for help and he was here fixing the problem. Explained in detail what was happening, why, and how to fix it. This is our first time on a well/sewer with a pool and he has just had a wealth of knowledge. Offering explanation and solutions for a reasonable cost. Our sinks now run properly, shower isn't losing pressure, spigot isn't spraying all over when turned on, pool is filling and our well is maintaining. I can't express my appreciation for his respect of our time and families time. Comes when he says he will and keeps it within normal business hours of a tradesman. I can sing his praises enough. Thank you.
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March 2024 by Chris Ekstrom
Reasonably priced and very professional will use again
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March 2024 by Paul Roston
It is a pleasure to review Drains Inc! I had problems with roots growing into my drain tiles. I had two other reputable plumbing companies look at the issue and both were suggesting that I hire them to do work that would never have solved the problem and would still cost thousands of dollars with no guarantees. I saw an ad for Drains Inc and called them for another opinion. They came and looked at the issue and immediately knew exactly what needed to be done. They quoted an exact price as well as the schedule for completion and the job was completed exactly as proposed and on the exact schedule. These guys really know their stuff!
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March 2024 by Joseph Bloxham
Helped me with an estimate while going through a home inspection. Helpful and knowledgeable.
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March 2024 by Diane Kelly
Drains Inc is a very thorough and professional service. Peace of mind is important when handling sewer needs and peace of mind is exactly what we got when Drains Inc serviced our main sewer line!
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February 2024 by tanya hamerler
If I could give Tim and Pedro more than 5 stars I would. I had been working with American Vintage on a sewer issue that backed up into my garage and drive way. I have been doing business with for a long time so I had faith in them. We had been working on the issue for 2 weeks trying to fix the problem. Over that period of time they rodded 2x and water jetted 1x and camera scoped each time. They could not get the sewer to flow. I also had been working with the City of Evanston to ensure the main line was ok, which it was . The last camera scope they took on Thur was the same, they could not see anything because there was too much water and they could not tell what the blockage was. They said they had to executive because they believed the lateral was partially detached from the City main line. This was on last Thurs and I was waiting for a quote to dig up everything to repair the damage. I spoke with The City of Evanston to get their input and they stated from there last video inspection of the main system back in 2020 they saw sand and a very large blockage but they could not tell which customer lateral that was. I proceed to contact other companies to obtain a quote and I ran into Drains, Inc. Tim listened to my story and asked a lot of questions to make sure he understood what was done or not done. We decided on him coming out to rod, jet and scope the sewer line. If he could not do it then he would give me a quote to dig up the system. Needless to say they did it! It took a while with using the rodder only with different head sized and digging in and pulling out many times. They found a massive root ball at the end and they discovered another clean out that was put in at some point in time not by me. We had water following. The basin drop 2' with a big gush. I have never been so happy to see sewer move along. Tim is great. He knows what he is doing. He is fair and his pricing is in line with the industry. If you are in doubt do not be. He has so many good reviews because he is that good. Thank you Tim and Pedro you guys rock.
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January 2024 by Chris Tavares
Drains Inc. has handled multiple very challenging plumbing problems at my house. They are fair, responsive, and do the job right the first time. I had a sewer pipe cracked at my house and at the attachment point to the main sewer. My sewer is 10 feet underground and the water table is high. Not only did they excavate and properly repair both connections they also put in a clean-out designed to be flushed to the ground and never to break. Other contractors who have come to work on my house take pictures of the work they have done. It’s that good. They replaced my sump pump, battery back up, and ejector pump. My power has failed nine times sometimes for hours and always when it’s raining. My sump pump has never failed. They use the best stuff, and always at a very fair price. Not once have they recommended I do some thing that didn’t need to be done. The owner is always looking for ways to pass on savings to the customers. I don’t do a lot of reviews but I can safely say that I only call them if I have a plumbing issue.
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January 2024 by Lotta Bengtsson
Tim is absolutely fantastic ti work with!
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October 2023 by Nathan
Tim is the best. Very helpful and knowledgeable. Will be our go to for many years.
