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September 2023 by Teresa Hines
Office staff is Awesome, very friendly, exhibit great customer service, Mr Monroe makes himself available not leaving it just to his staff, he also gives excellent customer service
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September 2023 by Brian marshall
This is a phenomenal agency. Extremely service oriented and provided timely service.
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September 2023 by Erik Jaime
Great service. Alejandra went out of her way to answer all my questions and concerns.
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September 2023 by All N Production
The service is impeccable and the staff is very knowledgeable!
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September 2023 by Vanessa Monroe
Excellent customer service and attention to detail.
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September 2023 by Debra Common
Great customer service care, displaying a couteous, polite and professional voice personality.
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September 2023 by David McFarlene
Professional and friendly staff. Very knowledgeable and experienced in the insurance business. I highly recommend.
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September 2023 by Tim Jefferson
I appreciate the professionalism and knowledgeable staff. They are a pleasure to interact with
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April 2023 by Glenn Hobs
The representative that I worked with was so helpful. She helped me solve my issue very quickly and even saved me money. I highly recommend Kevin Monroe's State Farm Insurance Agency.
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February 2023 by Sonya Miller
I’ve had Kevin as an agent for many years. Him & his staff are awesome & work hard to provide what I need. They make it more personal with birthday & holiday cards as well! Highly recommend!
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January 2023 by Sonya M
I’ve had Kevin as an agent for many years. Him & his staff are awesome & work hard to provide what I need. They make it more personal with birthday & holiday cards as well! Highly recommend!
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January 2023 by December
I've had State Farm sense 2007. I lived in Virginia. I move here to Illinois and moved my policy to this branch. My experience wasn't good. I had to sign a document for the policy. I signed it a little late and sent it back. The document never made it to were ever it needed to go, so my policy was dropped. By the time I realized payment wasn't coming out of my account. It had been two months. I never got a call, text, or email from them. After calling to fix it, I ask them to call, text, or email me when everything was good. I never heard from them. I started a new policy with another branch, but my insurance is up now because of the three months without insurance. This branch needs to communicate better. It cost me about $30 more a month.
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December 2022 by Trina Conner
I have been apart of the Kevin Monroe Statefarm family for nearly 22 years. All of my insurance dealings are here. I absolutely love the warm friendly atmosphere that Kevin & his staff provide. But most of all, they take care of business! Whenever anything is needed (questions answered, quotes, paperwork etc.) things are done expeditiously. I can go on & on about the high quality service that I have endured over the years from this amazing establishment ? I highly suggest Kevin Monroe Statefarm for all of your insurance needs!
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December 2022 by James Mohn
Kevin and his staff always have my best interest. They get the job done every time I need help without any flaws.
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October 2022 by Lupe Ambrosio
Great quality service!! They always take the time to answer all of the questions. I highly recommend them for all of your insurance needs! Everyone is extremely friendly and knowledgeable. Jasmine is fantastic!!!
