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December 2023 by Paula Rodriguez
I went in because I was having problems with my old phone, everyone was so nice and I think it was the manager, I don’t remember her name but she was so kind and a great help. I left with a new phone that I love and they have the cutest cases. I told everyone to go to this store, don’t waste your time at stores that treat you poorly. I’ll definitely make this my store.
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December 2023 by Antonio Alcantar
My experience at this location was one of the best I have ever had. The rep Sanjay was a delight, she helped me get my ancient Samsung working again so I can get all my stuff migrated to the new iPhone SE. I am not one to get all the latest and greatest. I like my phones to be issue free. I know this device will last me another 5 years. Truly this works for me she even has a case and screen protector available for this phone. If you are in need of Att services I highly recommend you visit this store and ask for Sanjay!
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November 2023 by Jose Rodriguez
Worked with senaj she was the best person I have ever met at a store! So helpful and friendly, plus she helped me save $80 on my bill which allowed me to finally upgrade and get a new phone so happy I’ll be back again with my whole family soon.
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November 2023 by Isis Taylor
Some of thee best customer service every!! I came there to purchase AirPods for my trip and when I tell you I felt welcomed and appreciated from the start of the transaction to the end! I love everything about this location!Especially that woman Senaj!
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November 2023 by Meshoun Dorsey
The Manager in this store is the Bomb .com, she make it her business to have everyone the walk into her store to leave there happy. I hope this young lady goes as far as she can with in the ATT company, Sheniah Is a true Boss!
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November 2023 by Brian Good
I was helped by an amazing young lady named Amanda on two separate occasions. She first helped me on how to report my phone for a claim and told me to return if I needed any other assistance so I did. The following day I had received my new iPhone in the mail and had returned to a smile and a more than gracious willing to assist me with setting up my new phone. It took some time to get all my things transferred over and she was extremely helpful and nice about everything that was going on. I would return and recommend everyone I know to go and see Amanda do to her amazing personality and willingness to make sure the customers satisfactory. Thank you for your kindness and support through this process Amanda.
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September 2023 by lady d
Simply put, she ( The store manager ) was great. Great personality, I didn’t have to wait long and she was very knowledgeable about the product.
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September 2023 by Dione Gardner
I visited the South Holland AT & T store on 9/19 as soon as they opened with a broken device. I don’t remember her name, but she had long brown hair with long false eyelashes. I requested assistance on how to retrieve the data and then upgrade. While I understand that they are not techs, as the lady explained after she asked me if I had put my device in rice, I didn’t think that the next steps to resolve my problem would be totally incorrect.Instead of being told to file an insurance claim that I’ve been paying for & never used, it was suggested that I pay out of pocket and go a cellphone repair shop. There, I was quoted $275 for a broken screen. Would that resolve my data retrieval problem? Probably not because they aren’t experts in that area according to them, so I left upset since my time was wasted.By chance, a friend told me that “Ubreak I fix It” was affiliated with AT & T’s insurance partner, Asurion. There, my phone was assessed by a tech & it was explained how the device could be repaired and my data recovered and the purchase of a new device all under my insurance plan for a device I’ve had for years. The tech was knowledgeable and informative on resolution.Lack of knowledge about a company service or product prevents me from returning to the AT & T South Holland location or recommending them in the future. I’ve been an AT & T customer since 1997 & this hasn’t been the first time I’ve been given incorrect information from a sales representative. Train your employees!The only reason why I rated my experience two stars is because at least she was nice.
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July 2023 by Janice Baker
All the workers are great. Shante & Chris were great with answering all of my questions. They had positive attitudes & were very knowledgeable with the phones. I recommend going to this store. I will be going back to get my new lines.
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July 2023 by Sandra Langston
Amazing experience. Best ATT store in the area
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June 2023 by marisa casas
I highly recommend going to see Emilio for all your phone/service needs! He offers great customer service. He took his time to explain all the different plans they offer & very politely answered all my questions and concerns. I'm very pleased with how attentive and respectful he was. 10 out of 10!
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June 2023 by Kevin Nevels
I work with Emilio,he helped me switch from boost and made the experience amazing and easy. He definitely needs a raise,he went over and beyond to help me.
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June 2023 by Lisa Cooper
This A.T & T location is 1 of the best locations. Very good customer service. Shante is very knowledgeable & friendly.! Im seriously thinking about switching carriers. They need more employees like her. ? (not taking anything away from the other employees)
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June 2023 by Marisela Rios
EMILIO was a great help. Very patient with me. Explained things well. I was satisfied with my visit there. Thank you.
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April 2023 by Tasha Finney
A relative of mine went to this location to get help with their account. When a certain billing task was asked to be done an employee by the name of Shante said this particular task could not be done at the location. Later we reached out to AT&T customer service to be told that in fact the employee lied and was told the task in fact could have been done during their visit. That isn’t good customer service and there’s no telling how many others have been misinformed. Luckily the customer service rep. on the phone was able to help out.