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November 2023 by Jen Johnson
Easy to set up the rental. I went in person because I wanted to check out the facility before renting. Climate controlled, clean, plenty of hand trucks to help with loading/unloading. Two large indoor bays to pull into and load/unload. The staff were always friendly and helpful. When we were done with the unit it was no problem to stop the rental. My only suggestion to improve would be to provide access to a dumpster—I would have paid extra for the access. Highly recommend. My first choice if I need storage in the future.
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November 2023 by DARRELL W
Bad customer service, paying a bill is almost impossible, I will be changing to another company as soon as I can contact them, dissatisfied
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September 2023 by Kelsey Theile
Brand new facility, clean, climate controlled, easy access, easy move in, easy move out - I felt very comfortable with my possessions being housed here for the last year and a half. Only gripe for me was their autopay system went down twice and I wasn’t able to get through to the office to pay my bill and I got some annoying emails and phone calls about not paying. Supposedly that’s a bug in their new system so hopefully that gets worked out soon! If so, I would absolutely consider store space south Elgin next time I need storage!!
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April 2023 by Carlos Lopez
Got a prompt help with over the phone as soon as I logged in to the site and.Tina and Ashley were extremely helpful when I came in to pick up the storage unit.
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March 2023 by FreakWithAPast
Bianca is amazing and goes above and beyond to for every one ❤️
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March 2023 by Betsy Dawn
Great service! WouldRecommend to anyone!
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February 2023 by Sam Creadon
First time renting- great experience!! Super easy process and employees are great!
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February 2023 by Lori Schock
Nice clean facility. Customer service was top notch. Very informative and walked us through everything.
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February 2023 by Rosy Alanis
Mike is an amazing customer service representative, understanding my disabilities, very friendly, definitely recommending the business to friends
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January 2023 by Julie Fletcher
Bianca was SO HELPFUL!! This was our first time getting a storage unit figured out and she did a great job of explaining things.
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January 2023 by rosie incandela
Store Space Self Storage in south Elgin was great! Bianca and Mike were very kind anytime I needed their help, and very available. Affordable and super easy to come in and out. Highly reccomended!
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January 2023 by Jay Rosin
The staff, Mike & Bianca have always been professional and polite. However, the rest of this review is not a reflection of those individuals.The "estimated dimensions" on the website need to be updated to be more truthful. We moved from a 10' x 4'6" (" 10' x 5' ") at another facility to a " 10' x 5' " at Storage Space in South Elgin. I don't know if the reported estimated dimensions are exterior or what, but the ACTUAL useable dimensions of the 10' x 5' are 10' x 4' ½" (48.5"). Our stuff barely fit.We were told that all lockers of those dimensions were all the same, that there were none that were closer to 5' deep. We opted to move to a " 10' x 7'6" ." ACTUAL useable dimensions are 10' x 7'1". We were told that all units are laser measured. I have laser measured floor mats in my car that fit a heck of a lot better than what these lockers were measured by a good old fashioned tape measure. "Estimated dimensions" on the website should NOT be -11.5" for a 10' x 5' or -5" for a 10' x 7.5'.Do better with telling your customers what they're getting.
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December 2022 by Dunstan A Banafoe
Mike and Bianca are the best…Great storage facility and very neat.
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December 2022 by shannon rife
Bianca was so amazing and helpful !! Very clean, and organized
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December 2022 by NALISH CHAUDHARI
Mike was very helpful and the facility is new and looks great!