-
February 2024 by Terrell B.
I've been shopping at Critters off and on since I found them in 2012. I just went back this week for cat food and remembered why I love this place. They have a great selection of high quality pet foods. They also hire animal-loving employees that are knowledgeable and helpful. They're so much better than a chain store.
-
September 2023 by Quackitybiggest467 Biggest
Went in there this Monday looking for a budgie, and talked to one of the workers. She was really nice and helped me understand more about budgies. We just bought her and my other bird is already getting along great with her.
-
September 2023 by Stephanie (Motor)
I just boarded 2 Guinea pigs and I couldn’t be happier. They are an absolute pleasure to work with. I also buy my pet supplies there. Support local businesses.Oh and the best part. They are a rescue too.
-
September 2023 by b fussel
Best Pet store out there I came from Naperville to go to critters, a friend referred me. They cary everything! very knowledgeable staff. I got my dog There I couldn't ask for a better dog!
-
July 2023 by Chief
Profit clearly outweighs the physical and emotional wellbeing of their animals. Young employee was visibly (& audibly) angry while putting collar on 3 month old puppy. He was aggressive, grabbing puppy by the whole neck (Not the scruff). Pulling aggressively on its legs while cursing and swearing at the puppy. The puppy was completly petrified. He kept scolding the puppy for being terrified. I told the young employee that was No way to handle or treat a puppy or any animal. Other more experienced employee saw this. I have heard other disturbing things about this place from friends and family. They absolutely need an inspection from Humane Society. IMO they should not be allowed to house live animals. Not all of their employees love animals.
-
July 2023 by Denise Boba
Very into natural foods. Have many pets availabe for adoption. Bunnies, cats, reptiles and dogs of course. Very popular place!
-
April 2023 by Martin Cardwell
Wonderful experience helping me get my cat adopted. They were very understanding and gave the perfect advice. Really worked with me and my very scared cat to find her a home much faster than I would have ever imagined... especially since they made good on their promise to make sure my little love doesn't go to an inappropriate home. They have a wide variety of pets other than just dogs and cats too, if you are looking for something out of the ordinary, I recommend giving them a call.
-
April 2023 by marty c.
For several years, I drove here farther than I needed to, to add quality foods for my cats' diverse diet. A newcomer to the Pride was needing a home away from my other cats, and Critters was wonderful helping find the right place for her. Their own vet gave her a second exam about a week after my own vet had already approved her health. Her documents were required and delivered to the new owner. I witnessed this, as I was there for her move to her new home. The cage was cleaned, including sanitation with special cat-approved cleaner solution. Staff was active in offering advice, and proactive in making my litttle wayward soul feel cared for. She was there for a week, and was clean, well fed, offered toys & personal playtime, and next-level adhering to my dietary suggestions. I visited every day, and had lengthy conversations with at least ten different employees multiple occasions. They all showed me great care for my own feelings and those of my furry friend. I would not hesitate to return there for delivery or acquisition of pets or supplies. Rock on, Critters. See you soon.
-
April 2023 by Dulce T.
the employees where no much help I was thinking to buy a bunny or loo into dogs but in the window said if you need carry an animal tell an employee I did and tell me why a teenage employee told me i can't grab it I said "Ok can I at least play with this dog" because I was interested of buying it but she said how i was I said 21 and said " Oh no you can't you need to be with a parent or Guardian. I was like .........what she was suggesting that on Sundays somewhere else to look at the dogs and touch them idk at that point I just left.
-
March 2023 by Meah Kjellberg
Great place! Helpful and friendly staff and they carry good products. I’m glad we stopped by to look around and chat!
-
March 2023 by Tina Sisko
The way the staff at Critters cares for animals is amazing. Equally as amazing is the care and experience they provide when you entered their store. I'd give them 10 stars if I could.
-
March 2023 by Ella L.
Around 2 years ago, I adopted my hamster that lived for around 2 years. Very kind people and have always had good luck with our pets here. Keep up the good work!!
-
March 2023 by Amanda Vittorio
I had previously never visited this store before today. My vet recommended a specific brand of food for our pet bunny and Critters was the only store within 50 miles that carried it. The staff was beyond helpful and gave us helpful tips to go home with. I learned so much more about rabbits today and I look forward to returning for more supplies. The store was clean and animals were well-kept. After reading the previous reviews, I'm surprised of the comments that were made. No pet store is ever going to be perfect, especially a small business that probably has experienced a staff shortage. It's hard enough keeping my own house clean with our animals, I cannot imagine how much work it would take for an entire store. Have some compassion and stop trolling.
-
March 2023 by G
Went in for some dog food but was appalled at the condition of the animals. Piles of watermelon left for bearded dragons to eat when they should only get a small piece once in a while...not to mention one bearded dragon looked like it was about to die. A Hermann's tortoise also was given a pile of watermelon and they are a non fruit eating tortoise species. Maybe don't take in rescues if adequate care can't be given. Insane prices were blacked out on other rescues they had, with new lower prices added...seems a bit off to me. Over the years I've noticed many things wrong and it just seems like it is continuing to get worse.
-
February 2023 by Cassy Humphrey
The staff is very shady when asked questions about vetting of said "rescues" and owner surrenders. A 501c licensed rescue shouldn't charge insane prices for these animals without adequate proof of vet checks and provided treatments. As a previous rescue volunteer , something doesn't add up.
