West Elm offers a welcoming and approachable shopping environment, with knowledgeable staff ready to assist customers. Shoppers appreciate the friendly and polite service from associates like Michaela, Iulia, Michelle, and Georgia, who are recognized for their expertise in products and designing spaces. The store features a wide selection of furniture and home décor, including mid-century pieces and couches, making it easy for customers to find quality items. The in-house trade specialists provide excellent care, especially for interior designers working with clients. Customers value the store’s non-pushy atmosphere, allowing them to browse comfortably and seek help when needed. Overall, West Elm provides a positive shopping experience characterized by helpful staff, a good variety of products, and a relaxed atmosphere that encourages browsing and future visits.
I recently stopped in at the Westfield Old Orchard location. Michaela (hope I got the spelling right) helped me pick out a really nice home scent. She was exceedingly polite, and very knowledgeable about the product line at WE. The next time I'm in town, I'll definitely be shopping with her again. Kudos to Michaela.
September 2024
I went into west elm for the first time this week. I appreciated the approachable atmosphere of the store. I also had a great experience with associate Iulia who was extremelly knowledgeable about the products and about designing spaces in general. I am looking forward to future purchases from west elm because of her. Thank... read full comment
March 2023
Beautiful store. As an interior designer, I regularly bring clients in and work with the in-house trade specialists who take excellent care of us. Always find great pieces & items at West Elm.
