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February 2024 by Steve
Manager unresponsive to issue I had this morning at the car wash. Pre-wash was not spraying water so first stage of wash brushes were going on the car dry. I can see the nozzles but nothing was coming out of them. He told me to go through again and someone would watch. No one watched and same thing happened. Discussed issue with him again and ignored my concern and said first part of was is presoak I again said no water was ever applied to the car and the brushes were spinning on the car dry. First sign of any water was foam about halfway through. He ignored me what I was saying. There was only one other car so it was not busy. I have a strong feeling he knew it was a problem but ignored the issue. I would not recommend going here.
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February 2024 by Maggie May
I paid,$17 and my car was left with suds on the right side, the front grill was dirty, and the car was not air dried. I was very disappointed since I've had much better car washes for a third of the price.
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February 2024 by John Locke
The CarWash is horrible it left scratches all over my car. Enter at your own risk should be their slogan! They assume no liability for damages!
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February 2024 by kalli v
Just took my new car through their car wash ended up with a broken wiper and scratches all throughout my vehicle. I bought the vehicle back and they immediately denied liability and actually told me the scratches are going in the opposite direction of their brushes. They will be hearing from my attorney soon as their carwash caused significant damages to my vehicle, I tried to resolve it easily by getting their insurance information, but I was told by the employee that he would be the one making the decision what claim goes through lol! This place is an absolute joke and they could have just handled this responsibly.
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January 2024 by Chuck Blatt
Lowest price in the neighborhood. Great carwash and monthly deal.
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January 2024 by Buddy Casanova
Outrageous expensive! For a $30 drive thru car wash and no vacuum or interior cleaning, plus $5.00 dry off tip, I’m extremely disappointed. The tires aren’t even shiny. This is price gouging and I won’t be back.
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December 2023 by Thebrotube Bro
Because of your customer service is not good the break front windshield in the summer they don’t pay for it they said your car get cold and hot second they steal my sunglass for my car their employee $200 cost. I speak with his manager. His name is Ryan, he cannot help me find my sunglass when I ask for it ask me to do evidence. The evidence says my glass was hanging front of my windshield inside the car third scratch brand new car I brought from dealer. Please scratch driver side rail. You know that little dark plastic the car has it because she outside the films the same day the same hour when I see it I pull up my card. I speak one of his employee I speak with his manager. His name is Ryan but he said we’re not gonna pay for that but make sure guys when you bring your cars. Keep your all expensive property from your car because they’re employees stealing it from your car and do not responsible for it when you ask for it, they Will say we need evidence the time of cleaning, nobody sitting inside the car everybody sitting inside the store they will clean their car. Please guys make sure before you head to that place keep your expensive stuff away because they have little kids in at work when you like something they will take it from you. Thank you so much. You never listen to customer they always listening that on employees. This is not a subways. Do you have to do with customer now I cancel my membership they lose like $20-$30,000 business because I put every I pull up gas like 80 $90 every single day and I told him you’re losing this business your manager because we come in here full of gas do car wash give you guys money for service. Please be careful when you come to this place. Thanks again please guys.
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December 2023 by Steve R
High pressure sales tactics to buy a monthly plan right at the entrance. $45 “we clean every surface of the interior” package - but they didn’t, left smudges and dirt on both the insides and outsides of the windows. Water spots left on the outside of the car. Multiple areas of dirt and dust left inside. They spent a solid 20 minutes on the car in front of me in line and less than 10 on mine. For the money I expected a better job; if I wanted a quickie wipe down I can get that for $25 at multiple other places. Won’t be back.
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November 2023 by Cynthia Chavez
Not a car wash review but a personnel review. My car died on Skokie blvd just outside of the carwash - completely dead. An employee came over within minutes and offered to jump the car with a portable starter pack. After a couple of tries we got the car started and out of the way. My kids and I are completely grateful for his help. We didn’t get his name and I didn’t get to thank him as he went back to work right after I moved my car. I truly appreciate his help and Im sure Waterway is lucky to have a kind helpful employee like him.
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November 2023 by Marty W.
I'd recommend asking for microfiber clothes. This place will definitely scratch your car paint.
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October 2023 by King Fharu
Asked the attendant which service was best for my tires and he said the one for $25. Took $25 and MY TIRES WERE ABSOLUTELY FLITHY!!! My garden hose could do a much better job! It was just before closing and I noticed this afterwards or I would of gone back a Demanded a full refund! Even the grill in front had so much dust, Outrageous!! The worst car wash ever! Find out for yourself or take my advise and go someplace else!
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October 2023 by Allie Rothschild
My family loves Waterway. The annual pass is a great deal and the staff are so friendly and hard working. So glad this car wash chain moved to the North Shore. Good value for this little luxury.
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September 2023 by Patrick Campbell
Tip before they clean your car for that extra clean!Paul Torrez was a big positive help getting the car clean.This is my 3rd time at this location and realized that the car stays in park unlike other Waterway locations.
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September 2023 by Maxin T.
i took my Brand new vehicle to the car wash and the long wash cloths of the machine left nice long scratch over the clear coat on the hood. I noticed only when i got home, tried to apply polish and it didn't clear up. those long cloths of the machine really ruining the vehicle.
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August 2023 by J B
Went in Saturday for a car wash came out with my car damaged the manager filed a claim got a call today from the general manager Ryan basically telling me after reviewing the video footage that they are not gonna be held responsible for damaging my vehicle. He basically told me that my car was made of cheap plastic parts and has the tendency to break after time which should not make a difference if I drive a $500 car or a $5 million car my car was still damaged at your facility which you should be held responsible for fixing. He then said we are not gonna be held responsible and said anything I can help you with and then chose to end the conversation. I will be definitely taking this matter to court and getting it resolved. I would not trust this facility and or company with any of my vehicles.