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May 2024 by Joe
Only giving it a 1 star because of the mattress I was looking for they do not carry in-store anymore. I understand they are not a mattress retailer specifically, but when you are an authorized dealer, you should carry at least 1 of the companies items.
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March 2024 by Fu Shen
From the minute we stepped over the threshold, greeted by the designer, and down to the delivery process, Walter E Smithe Furniture & Design has overwhelmingly exceeded our expectations. Customer service like this is rare and must come from the founder himself, passed down to his family, and espoused by the employees of the company. The Skokie design team was amazing, patient, understanding, and full of design alternatives that have transformed our living room into the space it has long deserved. We want to give special praise to Sarah Smith, Beth Pergande, and Laura Arndt for their exemplary customer service with the entire process from design to delivery.The competition does not compare.
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March 2024 by Marg Mersch
Laura Arndt was super helpful when I needed to replace the cushion in one piece of my sofa - she readily provided the information and gave me a great price. The replacement cushion was done quickly at the warehouse. Everyone who helped me with this was really very nice and helpful, and I appreciate that!
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February 2024 by Inessa Belova
Was sold a damaged floor model when was promised a new one. Went to pick up at Arlington heights location and was welcomed with the rudest customer service ever. My sales person promised to at least try to help with warranty repair but know is ignoring my calls. Will never shop with Walter E Smith after buying 2 homes worth of their overpriced garbageUpdate: Walter e smith offered us a solution to take the table back as a return. As they picked up the table, they canceled the pending return on my credit card statement. After many back and forth conversations with the manager Sara, we got no where. I had my credit card return the money as a dispute. They had at one point my table and money. If you want to work with thieves that smile directly at you, then this is the place. This company make used car salesman look good. Buyers beware
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January 2024 by Ron F.
I had a terrific experience with Kim Arnesen at the Skokie location. I am a design illiterate. I was doing a project re-carpeting and repainting my home, and I was starting to realize that all my color decisions were dependent upon a couch that I really didn't like. I went to several furniture stores, and really wasn't happy with my choices until I met Kim. She was more than willing to come to my home, look at the furniture I already had in place, and the paint and carpet samples I had on hand, to help suggest a new couch that could solidify a design concept. Her assistance was incredibly valuable... within a few days of her visit, I had chosen carpet, paint, and most importantly, ordered a new sofa! Kim was able to steer me to a product that was within my budget, and allowed for all the customization I could have wanted. I got to select extra firm bottom cushions, and a size that fit the space perfectly. Even more important, the fabric selections were terrific, and I found a material that had the exact feel I wanted, with the wear characteristics I needed. The ordering process was fine, and the new sofa arrived when predicted. And it is terrific! It looks nice (apologies, I am not a good photographer) in the room, matches all the other items well, and pulls the look together for me. Even better, this is the most comfortable couch I have ever owned! I fall asleep on it way too often, it is such a nice, comfy place to sit. As far as I can tell, this sofa (the Louise model) is incredibly high quality, is well made, and is more comfortable than I could have imagined. But more valuable was the design assistance I received. I am only exaggerating slightly when I say that I would have happily paid Kim for the design services, and she threw in the couch for free!
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January 2024 by bill m.
We've been long time customers of Walter E. Smithe - very happy with the quality. We got caught between promotional cycles - purchased during one that wasn't as cost savings as the next. It happens. Most important wanted to make sure our turned in sofa had gone to the Chicago Furniture Bank as advertised in the new promo we missed. I call to customer service got it all sorted out - proving they are very responsive to customers plus high quality furniture.
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January 2024 by Debbie A.
terrible customer service. waited a year for beds for 4 year old twins. We ordered beige beds. told they were in stock but then it too a year as they were coming from Vietnam. Beds came delivered and they are white and terrible fromeldahyde smell. The beds also had a huge gap. Contacted customer service right away. They fought us for weeks said we ordered white. Finally found an email from sales person who no longer worked there and it was confirmed that I had asked him to make sure beds were beige. Needless to say we had to undo the beds ourselves store them in our garage and reassemble toddle beds till they picked them up. The customer service was terrible she hung up on us multiple times. Imagine having kids who don't have beds and walter e smithe is more interested in profit vs helping us. Will never ever buy anything from them. This happened over a year ago and finally found the time to post my experience. Never had to deal with anything like this. They made the mistake and made it seem like it was our fault. Buyer beware.
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January 2024 by Drew Peacock
My fiancé and I visited the showroom recently with excitement to furnish our new home. When we entered the store, to look for a sectional sofa and a bedroom set. I found myself wandering the store trying to find someone to assist us with our questions on pieces and how delivery works. Seemed like no one was working there. Finally when I found an associate, they seemed annoyed that a potential customer was asking questions about their products and services. If I was the employees phone I probably would have gotten my questions answered since TikTok was more important. Anyways, if you want to waste your time and feel like a nuisance at a store one day come on down to Walter E Smith!
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January 2024 by Monica R.
Beware of custom advertising ... Years ago I purchased a very large sectional and chose my fabric (deep wine in color), which came out beautiful. I was thrilled. I've never spent so much money on a couch, but I was elated for many years and truly enjoy my living room. I really thought Smithe was great. However, now I'm in a remodel phase and would like to keep the same lovely sectional but select another (light) fabric and have Walter E Smithe reupholster the couch. There is no need for me to purchase a new couch - the couch has only been lightly used. For a company that advertises so much and claims to provide custom orders, they now disappoint! --- they decline to reupholster the very same furniture they custom-sold me years ago! They said they DO reupholster furniture, but because I purchased a reclining sectional, they will not do it!!? I'm sorry, Smithe, ... as a customer who paid a high price for a sectional, I can't say I'm happy with your company today, in the long run!
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November 2023 by Roberta L.
Update on Walter E Smithe! With persistence this company came through in the end. My new sectional that was delivered dirty? They cleaned it to my satisfaction. The called and apologized as well and gave me a non-expiring credit to purchase something in the future. I glad that their reputation means something to them, and with the help of Yelp reviews to nudge..... they did the right thing. Thank you Walter E Smithe!
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June 2023 by Susan Gulotta Marron
I want to give glowing stars to Kate McSherry who helped me select and order a table/chairs/rug/table pads/rug pad. My items safely arrived today and all I can say is they are even more elegant and beautiful than I expected. Mavin did a fantastic job with my table, chairs, and the fabric, so much love my table. And my Magnolia rug is luscious.Kate helped me choose the Mavin furniture and helped with the stain and fabric selection.I love all my itemsThank youKate works at the Walter E. Smith store located at 9615 Skokie Blvd, Skokie IL
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May 2023 by Susan M.
I want to give glowing stars to Kate McSherry who helped me select and order a table/chairs/rug/table pads/rug pad. My items safely arrived today and all I can say is they are even more elegant and beautiful than I expected.Kate helped me choose the Mavin furniture and helped with the stain and fabric selection. I love all my itemsThank youKate works at the Walter E. Smith store located at 9615 Skokie Blvd, Skokie IL
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May 2023 by Dee Dee Martin
Kate was my sales rep & she was amazing to work with. We ordered furniture back in December & just received it today. However, it was worth the wait and the delivery team Christen and Nicholas were super helpful and very professional as well. These guys worked hard and deserve a huge shout out!!
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May 2023 by Charlie XX
Went in over the weekend to find a dinning table for my new home. Nora was really friendly and helpful. She made us felt that she genuinely cares about helping her customer. I believe she has a degree in interior design as well, because she has good taste. Very happy with our visit.
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February 2023 by Ian Mackey
Bought a lounge chair and ottoman. Delivery was $119 on the ticket, then it was $199. "Oh, it just went up, sorry."I pick the chair up in Itasca, it is dusty and uncovered-no packaging. Nothing there is covered, looks like a yard sale. There is a small defect in the leather-the attendant just shrugged, said nothing.I called the store same day I got it home. They told me to call "warrantee services." They SHOULD HAVE arranged to replace it right then.Warrantee person insists on sending a leather repair guy over. I send them pictures. Unfortunately, they are 9-5 so I miss 1/2 day of work. Leather repair guys says, "it's a defect in the hide, can't fix it." I call the warrantee person immediately but she doesn't get back to me for 4 days then says she needs to talk to her manager and the leather repair guy. The next day she calls and says the leather repair guy said the damage was normal says it is an animal hide. I go ballistic on her (no swears or verbal abuse, just upset). She says. "We'll deliver another chair...but expect it may have imperfections because it is a natural hide."Unbelievable!Bob's Discount Furniture treats you better. Room and Board would have come that day and switched it out.