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September 2023 by Ryan Friel
The sales person was very pushy about taking my email address for return purchase. There’s no reason why they would need that info based on their merchandise return conditions. When I tried to return the same item, they would not let me return it without providing my email. I called customer support on two occasions and they told me I am not required to provide my email for a purchase and/or returns. Why are the sales reps so pushy to get my email? This was one of the worst retail experiences ever. I highly recommend going somewhere else.
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February 2023 by Meg Billiam
My husband and I went to this store yesterday with our teenager daughter who was shopping for some jeans. The minute after we entered, a blond short girl immediately started following us, literally asking “do you guys need anything” every 5 minutes. Mind you this was 5pm on a weekday, and there were 2 other customers besides us, but she did not leave our side. At one point we saw her tipping this Asian girl who was folding clothes to do the same as we walked towards her direction. My teenage daughter saw this and felt very uncomfortable. We were directly profiled, as usual. They kept asking and following us( the only black people) in the store literally every second. We were gonna spend a good amount of money here but we were so uncomfortable with their treatment, we left and went next door to Garage and shopped there. We felt profiled, very uncomfortable and will never return here. Please teach your associates customer service skills, and maybe a culture appropriation class??? Very disappointed!
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January 2023 by Nina C. Garcia
I visited this place today, and was very happy about the experience. The associate girls are very polite and very helpful I highly recommend
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January 2023 by Angel Rivas
Most stressful work environment
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October 2022 by Angela Marie
Great customer service and lovely staff!
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August 2022 by N In Wonderland
I visited this place today, and was very happy about the experience. The associate girls are very polite and very helpful I highly recommend
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June 2022 by Angela Knapp
Great customer service and lovely staff!
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April 2022 by Josh B.
I ordered a watch for my son online, it was priced at $175 plus tax. The watch arrived felt very flimsy and looked nothing like the photo (it looked like a 30 dollar Target watch). I went to this location to return the cheap quality watch and was told that " Jewelry are final sale". Keep in mind that this watch was not on clearance, but Tilly's has a policy of all sales are final on watches and jewelry... There's nowhere online that directly indicates all sales are final when looking at watches. You have to scroll to guest services then click on return & exchanges tab then read the policy. Keep in mind this is all in small print. This is a good scam Tilly's has going on especially because they do not inform their customers that the item in their cart are final sale. I talked to customer service and they basically told me "oh, well".I been to places that sell fine jewelry and they all have return & exchange polices. This store doesn't want to return their poor quality items because they know customers will not be happy when they receive it. Do yourself a favor and skip Tilly's.
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February 2022 by Eli Bell
I came to Tilly's on a mission: to find black jeans in a style/cut that fit me well. Being a small person, finding men's clothes that aren't huge on me is a challenge. In addition, many of the styles have been popular for the last decade make me look like a pear. Not what I'm going for.Needless to say, it was extremely comforting and refreshing when Jaime, one of the amazing people who was working that day, came to my aid. They helped me identify cuts that would accentuate what I want, hide what I don't like, and help me love my presentation. For the first time ever I was able to look in the mirror and see the goth boy that had yearned to be seen- and I even felt handsome.Jaime was extremely compassionate, validating, and went above and beyond to help me. I left feeling confident, seen, accepted, and excited to share my true self with the rest of the world. I am extremely grateful to Jaime for their support and highly recommend Tilly's if you want a wide variety of clothes, warm and welcoming staff, and a wonderful experience all around.
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November 2021 by Iman
Saw adorable
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September 2021 by D3m0n1c_Wu1f_0m3ga
Love the clothing designs and hats are off the charts amazing.
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September 2021 by Jasmine Ramiscal
Most of the employees were very nice and friendly when they greeted me and one guy Johnny (?) was very nice to me when I asked for a fitting room. However when I was in the fitting room one of the workers asked if someone was inside and I said yes twice but she opened the door while I was changing when it clearly said my name on the door and she could have just looked underneath to see my feet under the opening...then I went to go look around at the t-shirt table and she came up behind me and glared over my and stood behind me for awhile which made me feel very uncomfortable. She kept exchanging rude glances at me while I was waiting in line. The line had about 15 people in it and there was only one cashier and none of the other 3 workers that were standing around came to help until about 10 minutes later. The girl who was standing behind me while shopping and staring at me rung me up and didn’t make eye contact with me. She has long brown hair and wore a red flannel. I like shopping at Tilly’s but I hate not feeling welcomed.
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November 2020 by Gabriel Bv
Excellent prices..! Friendly service
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November 2020 by Mirna Belati
Felt very uncomfortable. They make you feel that you are going to shop left because they keep following you and watching what you’re doing. They make very obvious which is disrespectful.
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November 2020 by Garrett Lisle
Adam was a huge help picking out everything. Highly recommend seeking him out specifically when you are looking to buy other people gifts.
