The North Face Westfield Old Orchard offers a wide range of high-quality outdoor gear, apparel, and accessories for all adventure enthusiasts. The store is well-stocked with everything needed for hiking, climbing, snow sports, and running, making it a perfect destination for families looking to equip themselves for outdoor activities together. Customers have praised the store's excellent product quality and the extensive selection available, especially during the holiday season. However, some customers have expressed concerns about the staff's demeanor, suggesting that a more welcoming and personable approach would enhance the shopping experience. Despite this, several employees have received commendations for their professionalism and helpfulness. Malik, a standout staff member, has been highlighted for his exceptional customer service, knowledge, and ability to create a positive atmosphere in the store. His efforts have significantly improved the shopping experience for many customers, making them more inclined to return. Overall, The North Face Westfield Old Orchard is a great place to shop for outdoor gear, especially with the assistance of its dedicated staff.
Great customer service by a male employee who was very nice, kind and patient with all the questio s I had for the merchandise since I have to pay a high pruce. Sorry forgot his name. Young guy
January 2025
Shanna was incredible today! Patient, and went above and beyond!! Favorite north face location in Chicagoland!!!
December 2023
Lily was fantastic helping us today. She’s very professional, kind and knowledgeable, and knows the customers’ needs. Erik was also very kind and professional over the phone when we spoke with him earlier before making our way to the store. Ian, the supervisor was also very kind today and professional today as well.
