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July 2024 by Joyce Jennings
Chris provided exceptional customer service and support!
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May 2024 by Carson Brink
Honestly so chill, clear, up front pricing, The guys that work there were super cool and opening/closing my unit both took 5 minutes with no haggling or hassle. They knew what I was there for and didn't fight for money.
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November 2023 by David Scheibe
Clean and well run
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June 2022 by Tamara R.
I rarely post reviews for places that are non-food related but I am incredibly impressed with the swift and professional service at The Lock Up in Skokie. More specifically, Chris was kind, informative, and made a stressful move very easy. Chris gave me a call back after my initial email request, set up our truck time, and truly went above and beyond to make the move flawless. The unit is not only cleanly but the facility feels very safe. I cannot recommend this facility and Chris enough!
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June 2022 by Brian Burns
Very nice employees who are super friendly and helpful. The place is very clean! My only complaint thus far is that I feel I'm being nickled and dimed with all the extras and possible fees and non-refundable deposits. In my opinion some of those expenses are just the cost of doing business and should be built into the price.
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August 2021 by Julio Rodriguez
This place is very clean
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August 2021 by Kathryn B.
I needed temporary storage while doing renovations and the lock up self storage provided excellent customer service. We were able to access our stuff easily, and move our stuff in and out smoothly. They even let us borrow a pick up truck for our move in for free. Highly recommend!
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July 2021 by Caitlin V.
Tim O'Connell is the best employee ever at the Lock Up Self Storage in Skokie. He helped my fiance by going above and beyond the call of duty. Tim's customer service was amazing. I strongly recommend this location and Tim in general. Thank you Tim! ~Caitlin and Bill
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May 2021 by Bill Brady
John, Tim and (formerly) Ted are a great group of guys! They're like another department in our business: warehouse shipping, receiving & security. We get lots of deliveries to our locker. Having a small operation it's not practical or feasible for us to have a warehouse person. For the price of a locker, they are the perfect solution. They receive our deliveries 9 to 5. With larger ones, they open our locker, forklift them right in and locking it up when they're done; PERFECT! And we call them to check if expected deliveries have come in, saving us time and gas with unnecessary trips to the locker just to find out they haven't. They're always very pleasant and very helpful, and do everything they can to make sure our experience there is good. Highly recommended!
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May 2021 by Adam Parnass
Great customs service, seamless,
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April 2021 by Melissa Boltz
I have always found the property to be tidy and secure. Timothy O’Connell and John Triffo are always professional, knowledgeable and courteous. They do a great job taking care of things. Thank you.
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April 2021 by Rick K.
Most recently, I cleaned out my storage space at this facility. I have been in a very large space for too many years. This is a wonderful place if you need storage. Tim, the manager is very helpful, the facility is spotless, climate controlled and I am now in a smaller unit. They also recommended a wonderful company to help us throw away years of stuff and move furniture. I highly recommend this facility. It is also very accessible with convenient hours!
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March 2021 by Chris G.
We needed help getting our supplies and unit all set. Tim was so helpful. The location is handy and the team is great.
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December 2020 by soo kim
The facility itself is ok but they go out of the way to charge you extra at every corner. Customer service is also lacking. I would not recommend this place.
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November 2020 by Siobhan Z.
We have been using the Lock-Up since 2007. Tedd is a wonderful manager. The facility is clean and climate-controlled (really), very secure, offers the use of their truck, has a huge loading bay with carts, and sells moving supplies. It really is the best storage facility in the area. Due to Covid, we needed a second unit to store furniture which had been destined for donation. It was an urgent situation, as we were moving out of a condo in March 2020. John Triffo helped by immediately identifying a cost-effective storage unit. It was a huge relief, as the Governor had locked down the state on the day of our move! John's customer service was excellent and continues to be stellar. Both Tedd and John have been the best. Please give them your business. No regrets!
