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March 2024 by Howard Gartzman
The people at Rack Attack are always friendly and caring. Their number one concern is customer satisfaction. I have bought a top rack and a bike rack on two separate occasions. Prices were good, they were helpful in any way imaginable and when I had a problem with the straps (the following summer) on my bike rack, they actually found a newer/better version of the straps and replaced them at no cost to me. Trustworthy place of business on Dempster Street in Skokie, Illinois.
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March 2024 by Ben Raines
Nicholas did a great job ensuring that I got a the right accessories that would be compatible with my OEM rails. It was great to see the exact parts in person, cross compare a few brands, and know how it would actually fit work together.
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January 2024 by John Affourtit
These guys are the best. Was in a pinch and needed a roof rack. Within 24 hours they were able to overnight a few pieces that weren't in stock and have it assembled by midday the day after we spoke on the phone. Wouldn't take my business anywhere else! Huge shout out to Jacob as well.
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January 2024 by Vlad G
Very helpful and knowledgeable staff
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November 2023 by Vitalii Puhach
We acquired several accessories for our business truck at Rack Attack Chicago. The team was incredibly knowledgeable and patient, with a special shoutout to Nick for his outstanding assistance.
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November 2023 by Floyd C.
They did a very nice job of installing a Stealth hitch on my 2023 BMW iX. Professional. On time. Helpful. I'd go there again and it go there to check out roof top carriers and other things like that. They seem to have a good amount of stuff on display.
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November 2023 by John Farrell
Needed to purchase a cargo box for my college student but wasn't sure what would fit or even what type of racks came with the car as the car wasn't close to where my son is studying.I called Rack Attack in Skokie, IL and they stepped me through everything. I was able to buy the box over the phone, arrange installation, and then the staff member installed the box and showed my son how to load it properly, ensure it closes and locks properly, and how to remove and put it back on the car too.I highly recommend Rack Attack to anyone looking for great customer service for their car accessory needs.
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November 2023 by Mark Wilson
I was looking to purchase a roof rack for my Subaru Outback Wilderness. I knew what I wanted. They had the rack in stock, price was great, and the young man that helped me was awesome. In and out in 15 minutes. No pressure at all.
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September 2023 by Paul Lindsey
I called this store for a very simple request. I wanted to buy standard mounting bolts used for a standard Thule roof rack that I have on my trailer.....a very simple request as I am mounting two solar pannels to the rack. He asked about specs and was helping me, but when he learned that I wasn't buying a rack and I just needed the bolts he refused to work with me citing safety. I didn't ask for their opinion on my use of them. I asked for a very standard, common part, and they refused to work with me. I'm traveling on the road and do not currently have a place to mail these to. The employee I spoke with on the phone was arrogant and refused to help with my request because I didn't need to buy a 700 dollar roof rack. Thanks for nothing.
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August 2023 by Frankie Reyes
Looking around for a roof cargo box, I came across Rack Attack. Although it was Sunday, the store was opened and we were greeted by Jacob, who was super friendly and answered all our questions. Thanks to all the information we got, we purchased a Thule cargo box and Jacob went above and beyond to ensure we were satisfied with our purchase. He even brought ice pops for the kids while we waited. We are extremely satisfied with the service we received today and will definitely return to get some additional items for our vehicle.
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August 2023 by Karina Dahlen
Very attentive, polite, honest, and knowledgeable staff. Installed my new hitch rack in no time, answered all the questions. True professionals. Highly recommend!
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July 2023 by M
Great team and superior service. The team in Skokie has become my new BFF’s. They were patient with me as I learned new word like Kuat, Yakima and Thule (that’s Th-ule). I had a hitch and Kuat bike rack installed. The team bent over backwards for me literally, they plugged and unplugged my laptop into the wall outlet for me as I waited for installation. Very knowledgeable, engaging and very accommodating. A huge thank you to Nicholas, they took great care of making sure all my questions were answered and made sure I left feeling great about my purchase. Jeremiah and Nick were an amazing team, who kept me smiling and buying stuff! A truly team environment.Having the right peopleon the Bus makes a world of difference-
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July 2023 by Amy Grosenheider Spotts
Rack Attack rocks! Their customer service is amazing. When we needed to pick out a rack a few years ago, they took their time with us to make sure we got what we needed. Then a few days ago, I was concerned with how much my rack was moving around. I went back to Rack Attack to see if they could help. Jacob, Jeremiah, and Nicholas were extremely helpful (and entertaining ?). They took their time and made some adjustments and wouldn't let me leave until I felt comfortable with how my rack was working. I always recommend Rack Attack to my friends.
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July 2023 by James Clemons
Staff was great. I had a bike rack that I'd researched and was told by a bike shop that'd be ideal for my car/bike. When I got to RA i was given more info and sold another rack that was more fitting to my needs than the original rack I'd be encouraged to buy
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June 2023 by Joshua W.
Installed my roof rack -- not purchased from them -- quickly and affordably. Thoughtful and knowledgeable staff. Helped walk me through various stuff I should have known but didn't such as not going through a drive through car wash.
