Pottery Barn is a well-known retailer that offers a wide range of home furnishings and decor. Established in 1949 in Chelsea, New York, the company has grown into a multi-channel business with an active ecommerce website, inspiring catalogs, and stores worldwide. Their product selection includes furniture, bedding, pillows, vases, candles, and plates, designed to help create beautiful and comfortable homes. Customers appreciate the quality of Pottery Barn’s merchandise, noting the use of solid hardwood in many pieces and the overall impressive craftsmanship. However, some have experienced issues with slow and costly shipping, sometimes waiting several months for furniture deliveries, although the company has occasionally waived delivery fees due to delays. The store staff are generally polite, friendly, and attentive, providing good service and answering most questions. While the furniture and decor are often seen as reasonably priced considering their quality, some customers find that certain items are not made in the USA, which can be disappointing given the premium prices. Additionally, some reviews mention minor issues such as feathers escaping from slip covers and poorly finished interiors, but these do not significantly detract from the overall positive perception. Overall, Pottery Barn is a convenient and reputable place to shop for home furnishings, especially for those seeking durable, stylish pieces, despite occasional delivery delays and concerns about manufacturing origins.
One of my favorite locations! Friendly employees and I almost always find what I’m looking for in stock!
February 2025
Everyone helpful and friendly. Flagship store woth lots of selection.
May 2024
Can find a lot of good stuff for home. Furniture, different types of pillows, vases, even candles and plates. Workers are polite and friendly. Prices are reasonable for different types of items, so really depends what you're looking for. But there are sales opportunities.
