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October 2023 by Mark Abbey
Had a great experience working with Quinton Johnson of the Skokie Peloton store. I wanted to get a 2nd bike for our vacation home in Puerto Rico. Quinton went out of his way to patiently explain the process and help me in scheduling the delivery. He was very responsive to all of my follow up questions. Great purchase experience all around!
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August 2023 by Kyron Whitfield
Quinton has been amazing! I wanted to explore new products from Peloton and he took the time to show them all. He was so personable and energetic! I’d you are interested, I def recommend checking it out.
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July 2023 by Jonathan D.
This is a bit of an out-of-the-ordinary review for me/not the foodie reviews I usually do, but after the great customer service we received from Quinton, I just had to share the experience. As a previous reviewer mentioned, the overall experience at this store was wonderful. We recently placed an order for a Peloton bike online but wanted to visit one of their store locations to try on shoes and also get a crash course on the Peloton experience. Quinton greeted us as soon as we walked in and walked us through the entire process -- he began by meeting our needs as far as our top priority, getting fitted for shoes. After that, we mentioned that we hadn't used a Peloton before. Quinton proceeded to walk us through the entire bike experience: how to adjust the bike for the first time to make sure it fits us perfectly, how to clip in and out with the delta shoes, and tips for beginners on how to navigate the Peloton bike interface. We also received cards with our specific measurements so we would be ready to go as soon as the bike arrives next week. You could really tell how passionate he was about the product, and it was infectious/got us excited about getting our own. My only regret is that we ordered online instead of at this location. If you're doubtful about purchasing a Peloton and want a great, pressure-free, engaging experience, I'd highly recommend visiting this store and placing your order there if you end up loving it!
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June 2023 by Unissa Lumsden
My experience with, Michael Liberman was exceptional! Michael is very knowledgeable of the Peloton brand in which he walked me through how to setup my app, what to expect when my bike arrive, and was very patient with me.If you been looking or thinking about getting Peloton product with a great experience come to Peloton at Old Orchard shopping center in Skokie, Illinois to see, Michael!
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February 2023 by Jeremy Kahen
Samantha and Joe were fantastic at helping me resolve an issue to get my bike replaced. They cared about the trouble that I was having and ensured there was a solution. Highly recommend this store.
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December 2022 by Jeff A.
This store is super friendly and amazing accommodating staff. I am sorry to see such negative reviews here as we have visited this store for many of our Peloton purchase needs and have always had a very positive inviting experience. I encourage you to visit this store as you will not regret as the staff here is super passionate all about what Peloton is about and what it has to offer!
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November 2022 by Isaida Ferrari
Customer Service is exactly what I received by Corrina. I had an issue with my order I not only received a genuine apology she had my issue resolved quickly. I was blown away by her above and beyond approach to resolving my issue. I would recommend going to the store people are always better than phone trees. She’s the best.
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November 2022 by John M.
we ordered a bike and was set up for delivery twice. the delivery company did not follow up on either delivery as described. They canceled on the day of delivery both times. Two days of vacation time taken and no bike yet. No follow up unless we call. Store guaranteed delivery the last time and no show on the delivery. Very poor communication and service. Don't wast your valuable time. They do not care after the sale. Look at Better Business, same issues and under active investigation. Charge you for product and never deliver. Don't get caught in this. do your homework this is the norm.
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August 2022 by Jessica
Incredible experience! Karina is amazing! Best purchase ever! I’ve almost lost 30 pounds!
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January 2022 by Pearl K
It was the easiest transaction! Beautiful new store and Michael was very helpful. It was great to see the product in person and to see the live demo.
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January 2022 by Thomas Cooper
So I went in to see how much and what the rage was all aboutDecided to keep riding outside.
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September 2021 by Robert Mundyschein
Amazing
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June 2021 by Inemesit Udofia
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May 2021 by Todd Raymond
Yes, I bought a Peloton here that was delivered in the beginning of the year. The major selling point were the Scenic Rides.Well, this month they suddenly cut almost all of the ride destinations, and eliminated the competitive interactive performance program used as a measurement. Bait and Switch.Now missing is your ride history, “how well you are doing” vs best rides, a leaderboard, and in-ride pace in comparison to other logged on riders. Gone are the goals I had for improvement in keeping myself in shape.I called customer service: Please don’t get rid of something very valuable to many of us customers. I was told they wanted riders to join the instructor-led classes like everyone else.Great. Now instead of seeing places in the world I can’t visit due to the pandemic, I get an instructor yelling at me in a studio. The Peloton I have has become an expensive clothes rack taking up space in a small room. I should have gotten a Norditrack.Perhaps this branch can send the message of frustration and disappointment to the top of the ivory tower.
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April 2021 by Gary Bonick
Great store. Very helpful associates. I've been a long time Peloton rider, but came in for a fitting. John couldn't have been more helpful.
