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“Mohamed provided a quick and courteous service by helping me with my shipments and answered all my questions. Excellent and friendly service. Highly recommended.”
“Ben was extremely helpful in finding us the perfect storage unit. Highly recommend getting your storage units here. Customer service and the conditions of the units are great.”
“I’m impressed with the overall experience here. I’m looking for a good long-term storage place, a Matthew was extremely customer-oriented, responsive and helpful—a big part of why I chose them. Very accommodating and reasonably priced. Clean and secure. Maureen”
“PHENOMENAL!! Every time I walk into this particular UPS, the customer service is stellar. From Stephan (the manager) to every other employee I've interacted with (especially xxx whose name I'll add once I ask him for it), I always leave the store feeling better than I did walking into it. Somehow the guys are never frazzled, no matter how long the line is, which is impressive. They're genuinely helpful, friendly, and knowledgeable about UPS services. In fact, they've made such a good impression on me (over several visits to this store) that I now go out of my way to bring them business. They have a legit good reputation around here because their customer service is leaps and bounds above the norm in today's society. HUGE kudos to Stephan and his entire team - thank you for all you do to bring the art of excellent customer service back to the Chi!”
“Christina was fantastic! Service was extraordinary. Very knowledgeable and honest regarding my best options. And I just felt good about the customer service and my experience overall. She had answers any and all questions I had, and even offered helpful advice. This was NOT unappreciated. Thank uou, I will definitely return for any future needs.”
“I love this store. ALL the workers are friendly. They speak and constantly looking up to see who is next in line. I love it there is constant movement so no one is not working. My favorite person is Alvin, Tammika George, Veronica, and Luis. Very Helpful All the time.
Keep those smiles going.”
“This UPS store is amazing! The team here helped me so much to notarize my documents. I cant express enough gratitude with all of their help! Thank you so much, and many blessings to u all ?”
“Went to this store to print a couple things off my phone. I’m not the best with technology and Sara was so kind and incredibly patient and helpful with everything! I’ve been to many UPS stores and she is by far the nicest and most helpful employee I’ve met!”
“Alexis was fantastic! Im only in town for a convention and I had to leave the hotel and get some boxes packed and shipped before my flight home. I was in and out of the UPS store in a matter of minutes thanks to Alexis! She helped me ship a large awkwardly shaped thing lol and was super helpful and professional doing it. Made this whole annoying process seamless and not annoying?”
“Great store! Very nice and well kept. Printed a bunch of posters and got great help. There used to be a UPS store on Devon and it was terrible - it’s so great to have a good UPS back in the neighborhood!”
“Impressive customer service. With the new ownership, store got so much nicer and cleaner inside and also customers service was very friendly. The owner took care of my artwork for sending to my clients, and it was very satisfying. Very happy. Highly recommended!”
“Matthew and Leo who run the store have gone above and beyond to help me with all I’ve needed. They are the most amazing kind and attentive gentlemen I’ve ever encountered at a UPS store. This is the only store I go to now for the last 8 years. If I could, I would give them a raise and bonus for just there knowledge and willingness to help out with whatever the customer needs!!!”
“Gordana at the river north location was beyond exceptional. Hands down best customer service on earth. Thank you, Gordana for helping me select a storage size that fits my needs and for being so kind and helpful!!”
“I didn’t think the UPS Store Guy (Jon at UPS store #5249) could do it but he packed up my bull horns perfectly in Chicago and it arrived safely in Denver, Thanks!”
“This team is great. I had a difficult package and they went above and beyond to make me happy. Can’t say enough good things about this location.
Shout out to them for being awesome while also going through renovations at their store. 10/10!”
“I absolutely love this location. Everyone working here is always friendly and extremely helpful and Connor makes you feel like family, you can see he really goes the extra mile to take care of his customers.”
“not even joking when I said I was in AND out in 30 seconds — shoutout to michael, whose customer service superpower is “friendliness,” for taking care of everything with expeditious speed and genuine kindness!!!”
“Have recently had some really good experiences at this UPS - Tyler & Malik have been so kind and eager to help right away when I’ve come in with returns or shipments. They’re quick and knowledge, and they always have a smile on their face! It goes a long way. Thank you again!!”
“I manage purchases for several family members and often have many items and packages for return delivery, hence UPS. The associates here are patient, helpful, and genuinely friendly.
I visit this store the most because it is conveniently located in between most of my regular errands, so I’m there throughout the year - the service is consistently wonderful. Even near Christmas when weather, traffic, and technology don’t always work in our favor, they remain efficient and dedicated.
I wish I could remember the name of the lead or manager who is usually there every day - he is so kind and always working in front or behind the scenes to keep the system moving smoothly. Thanks for all you do! -S”
“Always a pleasant experience. The staff gets a massive 5 star shout out. Today I came in with an Amazon return that was a bit unusual and while there was a disagreement about how it would be managed, we came to a quick and easy resolution and everyone was so cool and easy to work with. Big props to the two working the counter today and I also want to mention similar experiences in the past with other members of their team. Truly a solid crew. Nice work guys. Thank you for serving the community.”
“Jeet was very accommodating with my complicated printing project.. they scanned my docs for me… very nice service, especially for my photos and posters.. I recommend them”
“Fantastic location, great store hours, and friendly staff!
I have gone to this location multiple times to drop off packages with prepaid labels, and the staff is always friendly and helpful, and packages always made it to their destination. Happy customer!”
“Both agents were so helpful. One stayed on the phone with me and gave me directions so I could find the store. The other offered to tape up my boxes for me and so it was a one-minute stop. Excellent service!”
“I have lived in the area for 10 years and needed to ship some boxes out. Since that day they are my go too. They are reliable and informative and care about getting it done right. Plus the dogs Simon and Panda are always there to greet me so they get their share of attention me.”
“These guys went above and beyond. I have a bad back and they came out to my car to get my heavy package for me so I didn't have to lift it. Very sweet staff with great customer service. Highly recommend.”
“I couldn't be happier with the service at my local UPS store. The staff, especially the owner, is incredibly kind, responsive, and very professional. They've gone above and beyond, carrying large boxes in and out and even providing concierge service to my car. This has been the most pleasant experience I've had with a UPS store—they truly treat you like royalty.”
“Without a doubt the friendliest and most convenient UPS I’ve ever been to. The people working here are so helpful, nice, and knowledgeable. I’ve been here a few times now and they make even international returns a breeze. There’s also a parking lot and I’ve always found a spot even during rush hour. 10/10.”
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“After a very bad experience at a nearby UPS store
I stopped in here with the same request
I had an email with a two-page attachment that needed to be printed
The other UPS store struggled with this request
But Alex and his team at this UPS location were professional helpful and kind .
Even helping me pick out some different paper to make my printing look better
even more impressive was as other customers came into this location Alex the manager knew all of them by name and they all knew him .
I will definitely be returning here for all of my shipping and office needs
Thank you Alex”