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November 2023 by Poohdy H.
They can do a great job but as of late they haven't. They can really improve on customer service, everyone who works there seem to be upset or angry. Simply went in for a car wash and came out with an argument with the manager or supervisor.
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August 2023 by Rachel Alvarado
I went here because of the Groupon for a car starter. It was not installed properly and had to pay for a complete re-do elsewhere. When I called this business for help with this, the person who answered said, "we don't do that anymore. I can't help you" They even said this business is no longer called Lucky's carwash and that it is a different name. Super shady and I wish I would've never trusted them for the autostart. We will never go back to this place if that is how they take care of their customers.
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June 2023 by juan cruz
While entering the shop one of the staff members gave me a negative attitude.I knew right there and then it was not going to be a good experience. The price is too high, and my car was not cleaned completely inside; which I had payed for the package they offer. When paying I only left $2:00 tip. I knew from the beginning they were going to do a sloppy job. Happy I didn’t have them more than $2:00. I do not recommend it. Not worth it. Other places do a better job and for less money. I will make sure not to recommend this place to anyone. I had to go home and finish cleaning the inside of my car. Business’s like this should be out of business. They just take your money! Customer service is very important in any type of business.??Services: Vacuuming
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June 2023 by Abdul Majid
This is the worst place you can go for any car wash services. My sister gave the car for complete detailing. The guy told us that it will be ready by 4 pm. My sister and her son stayed at my brother’s house. Waiting for the call so we can go and pick up the car and she can go her home. 5pm I called for the status. The employee told me that it is not ready yet and he is going to call me soon. Called never came. At 7pm I started calling and no answer. Drove to the place and it was closed with many cars inside locked. Never been informed that they are closing. My sister is waiting and no information. Luckily one person was inside the place he opened and I was able to take out the car. The work never started. They didn’t even start the process. Next morning my sister went back and took the refund.This is really frustrating. You can get stuck in the bad situation because they will not even inform you, close down the place and leave. And your car is stuck with them. You can’t trust them. Now I see many negative comments here. They should be fined by the city for this kind of business practices.Service: Auto detailing
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June 2023 by Yesha Bokardiny
If there was a 0 star that’s what this place will get .I wen to get a car wash trusting this people ,and what I get they stole my value belongings oh but left a full size candy on the side of my door .I call and the guy was so rude he was telling me to be more responsible then Hang up the phone on me!!!He was screaming and then hanging up the phone every time I will call .I’m warning you from my experience they will see something they like and steal it and then act like it was your fault for leaving it outside on their reach ….
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June 2023 by Enrique E.
I was looking for a Hand Car Wash because the one I used to go in Rogers Park was too far.Low and behold, I saw a Facebook post from the new Owner touting the 30 years of "excellence" the previous Owner had achieved and the new Owner was proudly announcing that they would continue the "tradition of excellence," only better.I did a Google search to find out if what the new Owner claimed on his Facebook post was true.Oh boy, in this day and age, I am often dumbfounded of the lack of acumen exhibited by new Owners, Managers and the like. It is as if all of them are copying the same marketing strategies from a hundred years ago.A weasel will sell you dry paint if you let it. After seeing the recent Yelp Reviews, I had but to gasp at the shear ridiculousness of the new Owner's Facebook post. Why oh why on Earth would he/she put stuff like that out there and expect prospective customers not to look at the facts or reviews, and/or lack thereof.Least to say, I will never set foot at Lucky's Hand Car Wash!Do yourselves a favor and check out the Yelp Reviews-and do not walk, RUN away from this business. Do not be telling I did not warn you! :-)
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February 2023 by Marina Georges
I don’t have to say anything, picture will talk!Im so upset paid $32 to take it back as it was!
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February 2023 by Marina S.
I don't have to say anything, picture will talk! Im so upset paid $32 to take it back as it was!
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February 2023 by Luis Eduardo Duran
Summary: insulting/ low quality work/ kept a small item from an area of the car that wasn't even cleaned well.So, I brought my wife's car in to have it thoroughly washed and polished for her birthday a while ago.I did not intend for the employee there to judge the car to a point that was very insulting.It was an older thin man with short gray hair.He was saying things like "Look at all that fur I would have to clean off!" or "There's a lot of stains there that we're going to have to clean here!" or "I don't know, the car is very filthy!"He was complaining about the services he was getting paid to do!Yea, you are going to have to do your job. Yes, we have pets. Yes, it's filthy and seems like a handful that I would not be able to take care of myself...That is why I brought it here!Also, it's not my car!What I also noticed is that I was treated differently as if the car I brought in did not give me the right to be treated like someone that owns a luxury/sports car. He was talking to them as if he was going belly up for a high tip, yet spoke to me like I was an insignificant speck that was not worth his time.The small crevices were not fully cleaned or vacuumed.Even though the cup holder was not even cleaned thoroughly, they still took and kept a coaster that my wife had in car.Who takes a coaster?! Especially with the sub par work that was done for this car.Please save your money. Get a vacuum, some cleaning spray, and some towels. You'll do a way better job than these "professionals."Services: Car waxing
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January 2023 by Mary R
I have never left a bad review anywhere, but this is unacceptable. I’ve been a customer for the past 10 years and heard this place is under new ownership, but I thought I’d still give them a shot and had my brother take my car for a wash. My car looks exactly the same as it did before the car wash. I called and explained that my car is still very dirty and asked if they’d actually wash it this time, I was told no immediately. I hate to give a new business owner a bad review, but don’t take your car here. I paid for my car to look like this ?
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January 2023 by Michael Osmon
Never been here before but wanted a clean truck for a special occasion. Had a great experience. They did a great job, every guy i saw touch my truck i could see them taking pride in their work. This is the kind of company i enjoy coming back to. Thank you for excellent service.
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January 2023 by Ivana I.
charged 30 even with early bird special and they didn't even clean my car fully. left grease marks from whatever they use to clean the leather seats and didn't clean winter dirt off the back of my seats.
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December 2022 by A F.
I waited for over an hour in a line yesterday morning for a car wash. I asked for the works which includes rain X protraction and did not receive that inside or out. A very long wait and a pricey wash for an incomplete and sub par job. Very disappointing...don't come here as it isn't worth it and they don't provide services you pay for.
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October 2022 by Michelle Garcia
I tried to give this car wash the benefit of the doubt, but when you pay almost $40 for a car wash there’s a certain level of cleanliness you expect your car to be in by the time you get it back. I’ve gone a handful of times, and today when I requested that the team pay close attention to the interior, the gentleman assured me that they were under new management and it would be taken care of. When I got to my car, it was in the worst condition it had been of all the times before. Dust everywhere, spots on my rear view mirror and the staff didn’t even put my floor mats in correctly. Again, I’m not one to complain, but almost $40 for a car wash is not cheap. I tried calling the car wash several times to express my concern but no answer. I would not recommend this car wash. You’ll get your monies worth elsewhere.Service: Auto interior vacuuming
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October 2022 by Yadanar Moe
Very professional and knowledgeable employees! Won’t charge you extra fees for additional services! Go get your services there and you won’t regret it! Many thanks to Lucky’s Wash and Detail!