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December 2023 by Paul Tack
The workers in the store are very knowledgeable and extend themselves in every way they can to assist you.
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November 2023 by Carrie Miller
They were very helpful in designing my couch. The couch is a lot of work putting together but worth it. Thanks Lovesac for this awesome couch!
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November 2023 by Charles Perry
My family had a wonderful experience. We went to this location in Orchard Mall, over several months. Someone different helped us each time (different day of the week each trip), and every single one of them have been exceptional!The products are great too, but you knew that! #StealthtechMichelle recently helped me to save more after a better deal was announced shortly after!These people care, and are not commissioned motivated.
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August 2023 by Megan Anderson
Very helpful with assisting us and helping us determine the configuration that best met our needs. Didn’t try and upsell and was very patient in explaining all the different configurations. Very impressed with the company’s business model and management of retail store. Thank you for your help! Can’t wait to get our new sofa!
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March 2023 by Carol F.
Got our order all wrong. Delivery and assembly were a nightmare. We have such a headache!
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December 2022 by Veronica
Very impressed by Lovesac and the sactional. We put a lot of thought into investing in a nice couch and we’re very happy. We love entertaining and watching movies and it is so comfy! We also have a pup and are happy we can wash the covers whenever needed. The customer service was stellar along with the showroom support where we ordered. Alex at the Newcity location in Chicago was helpful, personable, and friendly. It felt like talking with a human versus a salesperson. The couch was delivered 2 weeks later without any complications which was so nice since you never know with FedEx and the multiple boxes.
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December 2022 by william nash
The products are great some of the staff are pretty useless. Spent close to an hour there trying to get a replacement cover for one cushion. They tried to charge me for a whole couch and were going to ship to another state. When it finally looked like they fixed the order I was still shipped the wrong product… maybe find another store with competent staffing.
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December 2022 by Tracy fields
Excellent service. The team is very knowledgeable and helpful in assisting with decision making. What I really appreciated was there suggestions on saving me a few dollars. The product is pricey but worth it. Love the concept and idea that I can almost have this for a lifetime and change up the look due to the modular abilities. Very excited!
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April 2022 by Dana Crimmins
Alex from the skokie location was amazing, very friendly as well as the store team.
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November 2021 by James Glaesser
Can not express enough how great Timerra was! I spent quite a bit of time online looking at everything Lovesac offered and I thought I knew everything I needed to know. I only went in store to be able to sit on the sactionals and see them in person before purchasing. Luckily I did this because I learned how little I actually knew. Timerra helped me through the mistakes I would of made had I just purchased online saving me the headaches of having to return items later to get the correct ones. And not only was she extremely knowledgeable on all the products, she was as friendly as could be! I HIGHLY recommend Timerra if you are looking to purchase! A+ customer service!! Thank you Timerra!!
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October 2021 by Dorian G.
HIGHLY recommend. First things first, yes, it's expensive. Out of all of the 9+ businesses that sell couches that my girlfriend and I have looked at, Lovesac is probably #2 on the list. We bought ours around July 2021, and have had it for about 4 months. But holy moly is it worth it! We have a dog and she loves sitting on the couch, so we went with a dog/kid resistant fabric, and it's so comfortable! The whole idea is that you can mix and match different bases and sides of the sactionals to create an entirely different couch shape. We originally planned to have an L shaped couch, but after two weeks of using it we realized we functionally want a U shaped couch instead... So we just ordered one more sactional and clicked it into place! The covers are all removable and machine washable, just throw it into the washing machine whenever there's a spill and it'll be good as new! You can probably get a sactional with storage space, or a built-in charging port for your phones or laptop! We also bought the wooden cup holder and coffee table additions, which really transformed the whole living room. Honestly worth it. It's customizable, comfy, personalized, you can change it up at any point, the customer service is phenomenal, super nice people in the store itself.
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October 2021 by Shawn Henry
The experience was flawless. The Lovesace team practices solid customer service skills.
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September 2021 by David Gross
Awesome experience, the staff at the Old Orchard mall in Skokie IL was very knowledgeable and able to answer all my questions. Truly a great team working there, we sharedquite a few laughs and stories(inside joke between me and the staff...NO PINK, EVER!)! Our order arrived within a week. We ordered it on Saturday and got it on Thursday. Be warned tho, it does come in a lot of boxes so be sure you have the space. I believe in total we had 21 boxes but it was tidy and in order. Couch is of awesome quality as well as the foot blanket. Great for pets and soooooo soft. I couldn't be happier with my purchase! Worth every penny! And with the Healthcare discount, I truly feel the love from LoveSac!
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August 2021 by Dustin
Excellent staff. Very helpful. Great couches. They're just more than double what my budget really is. They might be worth it, they really are well designed. But wow are they expensive.
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August 2021 by Maxwell Griffin, Jr.
Comfortable and informative experience. Staff was knowledgeable and did a good job of assisting us in exploring our options.
